Specialized Information for:

Long-Term Care Consumers Family Members Advocates
  • Introducing the
    Resident's Voice Challenge!

    In celebration of 2016 Residents' Rights Month, residents and consumers are invited to participate in the annual Resident's Voice Challenge. Tell us why you should be "Resident President" and participate in our other activities.

    Learn More & Take Part in the Resident's Voice Challenge
  • My Voice Matters
    Spring Campaign

    For more than 40 years, the Consumer Voice has been working to engage and empower long-term care residents and their families in their pursuit of quality care and services, quality of life, and protection of rights. Can we count on you? Take part in our 6-week Spring Campaign to raise the necessary funds to engage consumers.

    Learn More and Support the Consumer Voice Today!
  • Registration Now Open
    2016 Consumer Voice Annual Conference

    The Consumer Voice’s 40th Annual Conference will be held on November 2nd through 5th, 2016 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

    Find More Information & Register Now!
  • What is a
    Long-Term Care Ombudsman?

    Ombudsmen advocate for residents’ rights and quality care; educate consumers and providers; resolve residents’ complaints; and provide information. Watch this video and learn how an ombudsmen can provide support for you or your loved one.

    Learn More and Watch the Video

Consumer Voice ClearinghouseYour one-stop destination for long-term care information

Get a Resident's Voice Activity Toolkit May 26, 2016

Join the Resident’s Voice Challenge and share why you should be the “Resident President.”

News Article
Watch a Video on Long-Term Care Ombudsmen May 23, 2016

What is an ombudsman? Ombudsmen advocate for residents’ rights and quality care; educate consumers and providers; resolve residents’ complaints; and provide information.

News Article
It's Hurricane Preparedness Week! May 16, 2016

Hurricane Preparedness Week is a time to prepare for a potential land-fall tropical storm or hurricane.  If you live in an area prone to these types of storms or even areas threatened by dangerous flooding or destructive winds, it’s important to take this time to prepare for a dangerous weather event.

News Article
Help Reauthorize the Older Americans Act: Ask Your U.S. Representative to Vote Yes March 21, 2016

UPDATE: The Older Americans Act has passed in the House!
The bill will reauthorize the Older Americans Act. Authorization expired on 2011 and reauthorization is long overdue.

Take Action
Tell Congress to Restore Long-Term Care Consumers' Rights! January 11, 2016

Consumer Voice has launched petition asking the U.S. Congress to pass the Arbitration Fairness Act (H.R. 2087; S. 1133), legislation that would ban the use of pre-dispute, forced arbitration agreements in consumer contracts. These are agreements that residents or their loved ones must sign when entering into a nursing home or assisted living facility. We need your help! Please to sign on to this petition to urge your members of Congress to end this unfair practice and restore the rights of consumers once and for all.

Take Action
Help Fight Efforts to Restrict Long-Term Care Consumers’ Access to the Civil Justice System January 12, 2015

Legislative efforts are under way at the state level to restrict long-term care consumers’ access to the civil justice system. Click above to learn more and how you can help advocate against such efforts.

Take Action
U.S. Senate Approves Older Americans Act Reauthorization April 08, 2016

Yesterday, the U.S. Senate unanimously approved a bill to reauthorize the Older Americans Act!  House-amended S. 192, the Older Americans Act Reauthorization Act of 2015, will now be sent to President Obama to sign.

Action Update
Older Americans Act Passes in the House March 22, 2016

The House passed the Older Americans Act! The Reauthorization bill will help older adults age with independence and dignity in their homes and communities, and protect elders in long-term care facilities and other settings.

Action Update
Additional Federal Funding Secured for Certain Aging Programs in 2016 December 22, 2015

On December 18th, 2015, the U.S. Congress approved the FY 2016 Omnibus Appropriations bill, legislation that will continue the funding of federal programs through Fiscal Year 2016. This bill, which has since been signed into law, will increase funding for elder justice programs as well as Alzheimer’s research in the coming year.

Action Update