Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

2017 Consumer Voice Conference


See conference rates and register here.

Preliminary Topics & Agenda

The 2017 Conference will include plenaries and sessions addressing such topics as:

  • Residents' perspectives on quality care and quality of life
  • The revised nursing home regulations, guidance, and new survey process
  • Care coordination as the lynchpin to quality care
  • Development of quality elder care guidelines for in-home care
  • Preventing and responding to sexual assault in long-term care
  • The relationship between resident satisfaction and quality of life
  • Ombudsman Volunteer Program Management
  • 30 years after OBRA ’87 – a look at nursing home quality


Look forward to sessions like:

  • 30 Years After OBRA ’87: Where Are We in Achieving Quality Care in Nursing Homes? - A special plenary on Capitol Hill
  • Nursing Home Satisfaction Measures: What is Their Relationship to Quality? and Ombudsman Volunteer Management - Pre-conference intensives offered on Sunday, November 5th from 1:00pm-4:00pm.
  • Ombudsman Program Process Evaluation: Progress and Initial Data
    Hear the initial findings from the comprehensive process evaluations of the Long-Term Care Ombudsman Program. Learn what has been accomplished, the next steps, and engage in a dialogue regarding Ombudsman program implementation and services.
    • Presenters: Louise Ryan, Ombudsman Program Specialist, Administration for Community Living/Administration on Aging
      Kim Nguyen, Senior Research Scientist and Project Manager for the Evaluation, NORC at the University of Chicago
  • Creating an Abuse Prevention Culture in Residential Long-Term Care: Vital Practices to Support and Enhance Legal Compliance
    This comprehensive approach to abuse prevention in care facilities begins with fundamentals of legal compliance.  Next in focus are staffing and staff support, addressing hiring, orientation, training, and personnel issues.  Presenters discuss how staff awareness of residents’ life stories and learning to reject common ageist terms and assumptions contribute to an authentic culture of abuse prevention.  Case studies and group discussion will include tips for ombudsman work with resident and family councils and facility staff.
    • Presenters: Iris C. Freeman, Founding Chair, Minnesota Elder Justice Center and Adjunct Professor, Elder Justice Externship, Mitchell Hamline School of Law; Cheryl Hennen, Minnesota State Ombudsman for Long-term Care


Preliminary Agenda

*This is a preliminary agenda; times and events are subject to change.

Sponsorship Opportunities

Each year, hundreds of long-term care consumers, ombudsmen, consumer advocates, direct care workers, attorneys, policy experts and others gather at the Annual Conference of the National Consumer Voice for Quality Long-Term Care to learn about the latest issues impacting long-term care residents, network with others working on these important issues, and exchange ideas, best practices, and challenges. The only conference of its kind, the Consumer Voice conference includes plenary sessions and workshops that are designed to inform and equip participants in achieving quality care and services, and bringing the consumer voice to policy and program issues.

Through the support of sponsors like you, long-term care residents can participate for free, providing them the unique opportunity to share their experiences with others, network with residents and advocates from around the country, and stay informed on the latest policies that will affect their daily lives. Your support also enables us to hold down participant costs, thus helping us bring together citizen advocates and ombudsmen to share advocacy tips and strategies for overcoming barriers and challenges to quality care. And we can bring the voice of the consumer to federal officials, as they talk directly to residents about living in a long-term care facility.

Find more information about sponsorship opportunities here.

Hotel Information

We're back at the Renaissance Arlington Capital View Hotel for 2017.  This beautiful hotel boasts:

  • Complimentary shuttle service to National Airport and Crystal City Metro station
  • Central location between downtown DC and Old Town Alexandria
  • On-site coffee shop, on-site sit-down restaurant open for breakfast, lunch and dinner, and room service available
  • Fitness center and pool
  • Wifi available in guest rooms and lobby
  • On-site modern hotel rooms, with one of the lowest conference room rates in the area for the busy fall season!


Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).

Do not wait! A block of rooms have been reserved for November 4, 2017 - November 9, 2017. The special room rate will be available until October 10th, or until the group block is sold-out, whichever comes first.  Rooms are available for $209/night.  Reservations can be made by calling 1-800-228-9290. Please refer to the "National Consumer Voice Annual Conference" room block to book your room - a credit card hold or deposit is required at booking.  Room reservations can also be made online.

Check-In Time: 3:00 p.m.
Check-Out Time: 12:00 p.m.

Group Discounts

Interested in bringing a group of people to the annual conference? Take advantage of our group discounts!  Start planning for your group now.

Contact us (info@theconsumervoice.org) and we will help you register your group. Your application for discounts must be made prior to registration, so start forming your group today!

Here are the discounts that apply to group registrations:

  • Group of 5 - 9 individuals - 5% discount
  • Group of 10 - 19 individuals - 10% discount
  • Group of 20 or more individuals - 15% discount

Please note the following:

1. You must apply to receive a group discount prior to registering anyone in your group.

Send the list of individuals you would like to include in your group as well as the name of your group to info@theconsumervoice.org, and we will send you the applicable group rate code to use during registration.  Please also let us know whether you would like the entire group to be included on a single invoice or billed separately.  Any additional individuals added to your group after you receive your group rate code can register using the same discount.  We will not issue a new discount code after your initial group rate approval even if your group ends up exceeding your discount bracket.

2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

For example, if an individual in your group registers after the early bird registration date and therefore is charged the regular registration rate, the group discount will apply to the regular registration rate.

3. Group discounts apply to full conference attendees only.

Group discounts cannot be applied to one-day registrations.

Registration will open in May, so stay tuned! We look forward to seeing your group in Washington, DC!

Questions? Contact us at info@theconsumervoice.org

2017 Consumer Voice Leadership Awards 

Based on your nominations, Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers. Individuals and organizations may nominate people for an award. Awards will be presented at our 41st Annual Conference, November 5-8, 2017, in Arlington, Virginia.  The nominations period for awards is now closed.

Questions? Contact us at info@theconsumervoice.org.