Resources in IL

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State Ombudsman Program

Kelly Richards , State LTC Ombudsman

Illinois Department on Aging

160 N. LaSalle St. 7th. Floor
Chicago, IL 60601
Work: 312-814-1203
Website: http://www.state.il.us/aging

Local Ombudsman Programs

PSA 01
Catholic Charities Long-Term Care Ombudsman Program

Julie Schuppner, Regional Ombudsman

431 S. Phelps Ave, Suite 607
Rockford, IL 61108-3101
Work: (800) 369-0895
Fax: (815) 316-0042
Area Served: Boone, Carroll, DeKalb, JoDaviess, Lee, Ogle, Stephenson, Whiteside, and Winnebago Counties

PSA 02
Legal Aid Chicago

Suzanne Courtheoux, Regional Ombudsmen

120 S. LaSalle Street, Suite 900
Chicago, IL 60603-3425
Work: 888-401-8200
Fax: (312) 431-2121
Area Served: Lake County

PSA 02 – Catholic Charities, Diocese of Joliet

Sharon McLemen, Regional Ombudsman

16555 Weber Rd.
Crest Hill, IL 60403
Work: (815) 724-1120
Fax: (815) 723-3452
Area Served: Grundy, Kankakee, Will Counties

PSA 02 – DuPage County Department of Community Services
LTC Ombudsman Program

Trish Niewoehner , Regional Ombudsman

421 North County Farm Road
Wheaton, IL 60187
Work: 800-942-9412
Fax: (630) 407-6501
Area Served: DuPage

PSA 02 – Senior Services Associates
LTC Ombudsman Program

Kathryn (Katie) Harrison, Regional Ombudsman

2111 Plum St.
Aurora, IL 60506
Work: 630-897-4035
Fax: (630) 897-6901
Area Served: Kane, Kendall, McHenry County

PSA 03 – Alternatives for the Older Adult
LTC Ombudsman Program

Jennifer Glackin, Regional Ombudsman

1803 7th Street
Moline, IL 61265
Work: 800-798-0988
Fax: (309) 277-0163
Area Served: Bureau, Henderson, Henry, Knox, LaSalle, McDonough, Mercer, Putnam, Rock Island, and Warren Counties

PSA 04
The Center for Prevention of Abuse

Theresa Kuhlmann, Regional Ombudsman

720 Joan Court
Peoria, IL 61614
Work: (309) 272-2917
Fax: (309) 637-3907
Area Served: Fulton, Marshall, Peoria, Stark, Tazewell, Woodford Counties

PSA 05 – ECIAAA Long-Term Care Ombudsman Program
East Central Illinois Area Agency on Aging, Inc

Angie Baker, Regional Ombudsman

1003 Maple Hill Road
Bloomington, IL 61704-9327
Work: 800-888-4456
Fax: (309) 829-6021
Area Served: Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, Macon, McLean, Moultrie, Piatt, Shelby, Vermillion Counties

PSA 06 – Alternative for the Older Adult

Stephen Maxwell, Regional Ombudsman

301 Oak Street, Ste 2-38
Quincy, IL 62301
Work: 800-798-0988
Fax: (309) 277-0163
Area Served: Adams, Brown, Calhoun, Hancock, Pike, and Schuyler Counties

PSA 07 – ICARE – Project Advocate
Area Agency on Aging for Lincolnland

Megan Jizmagian, Regional Ombudsman

2731 S. MacArthur Blvd.
Springfield, IL 62704
Work: 800-842-8538
Fax: (217) 679-7919
Area Served: Cass, Christian, Greene, Jersey, Logan, Macoupin, Mason, Menard, Montgomery, Morgan, Sangamon, and Scott Counties

PSA 08 - SSP Ombudsman Program
Senior Services Plus, Inc.

Tracie Ramel-Smith, Interim Regional Ombudsman

2603 North Rodgers Ave
Alton, IL 62002
Work: (800) 233-4904
Fax: (618) 465-3302
Area Served: Bond, Clinton, Madison, Monroe, Randolph, St. Clair, and Washington Counties

PSA 09 - ECCOA Ombudsman Program
Effingham City/County Committee on Aging

Shae Ashley, Regional Ombudsman

209 South Merchant Street
Effingham, IL 62401
Work: (800) 283-4070
Fax: (217) 347-5216
Area Served: Clay, Effingham, Fayette, Jefferson, and Marion Counties

PSA 10
SWAN

Ashley Von Almen, Regional Ombudsman

120 S. Fair, Suite #2
Effingham, IL 62401
Work: (888) 715-6260
Fax: (618) 392-5514
Area Served: Crawford, Edwards, Hamilton, Jasper, Lawrence, Richland, Wabash, Wayne, White Counties

PSA 11 – Shawnee Alliance for Seniors
Shawnee Health Services

Elaina Finnie, Regional Ombudsman

6355 Brandhorst Drive
Carterville, IL 62918-9802
Work: 800-642-7773
Fax: (618) 985-3080
Area Served: Alexander, Franklin, Gallatin, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, and Williamson

PSA 12 – Chicago Department of Family & Support Services

Bernard Cobbins, Regional Ombudsman

1615 West Chicago Avenue, 3rd Floor
Chicago, IL 60622
Work: (312) 746-7490
Fax: (312) 746-6506
Area Served: City of Chicago

PSA 13
Legal Aid Chicago

Lawrence Wagner, Regional Ombudsman

120 S. LaSalle Street, Suite 900
Chicago, IL 60603-3425
Work: (888) 401-8200
Fax: (312) 431-2121
Area Served: Suburban Cook County (except City of Evanston)

PSA 13 - City of Evanston Senior Services

Candice Mitchell, Regional Ombudsman

2100 Ridge Avenue
Evanston, IL 60202
Work: (847) 448-8696
Fax: (847) 869-6183
Area Served: City of Evanston

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