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Resources in MA

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State Ombudsman Program

Mary McKenna , State LTC Ombudsman

Massachusetts Exec Office of Elder Affairs
State LTC Ombudsman

1 Ashburton Place , 5th Floor
Boston, ma  02108-1518
Work: (617) 222-7457
Fax: (617) 727-9368
Website: http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/

Local Ombudsman Programs

Patti White , Program Director

South Shore Elder Services
LTC Ombudsman Program

1515 Washington St
Braintree, ma  02184
Work: (781)848-3910
Fax: (781)848-3910

Cathy Stone , Ombudsman Director

Tri-Valley Elder Services, Inc.
LTC Ombudsman Program

10 Mill Street
Dudley, ma  01571
Fax: (508)949-6640
Website: https://www.trivalleyinc.org/

J. M. Sorrell , Director

Highland Valley Elder Services
LTC Ombudsman Program

320 Riverside Drive
Northampton, ma  01060
Work: (413)586-2000
Fax: (413)586-2000

Rita Schumacher , Program Supervisor

Berkshire County
LTC Ombudsman Program

66 Wendell Avenue , 5th Floor
Pittsfield, ma  01201
Work: (413)499-0524, x726
Fax: (413)499-0524
Area Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marleborough, N Adams, Otis, Peru, Pittsfield

Charles Rudich , Program Director

Merrimack Valley
LTC Ombudsman Program

360 Merrimack Street , Building #5
Lawrence, ma  01843
Work: (978)683-7747
Area Served: Amesbury, Billerica, Boxford, Chelmsford, Dracut, Dunstable, Georgetown, Groveland, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, N Andover, Rowley, Salisbury, Tewksbury, Tyngsborough, W Newbury, Westford areas

Jillian O'Brien , Ombudsman Program Director

Greater Lynn Senior Services
LTC Ombudsman Program

8 Silsbee Street
Lynn, ma  01901
Work: (781)477-9618
Fax: (781)477-9618
Area Served: Lynn, Lynnfield, Nahant, Saugus, Swampscott areas

Susan Morrison , Program Director

Chelsea, Revere, Winthrop
LTC Ombudsman Program

100 Everett Avenue , Unit 10, P.O. Box 6427
Chelsea , ma  02150
Work: (617)884-2500
Fax: (617)884-2500
Area Served: Chelsea, Revere, Wintheon

Allan Mitchell , Program Director

Greater Springfield Senior Services
LTC Ombudsman Program

66 Industry Avenue , Suite 9
Springfield, ma  01104
Work: (413)781-8800 ext. 178
Website: http://www.gsssi.org
Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland, Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham areas

Marietta McCarthy , Program Director

ETHOS Southwest Boston Senior Services
LTC Ombudsman Program

555 Armory Street , ETHOS
Jamaica Plain, ma  02130
Work: (617)522-6700
Fax: (617)522-6700
Area Served: Boston area

Susan Lubin , Program Director

Hessco/Sharon
LTC Ombudsman Program

One Merchant Street
Sharon, ma  02067
Work: (781)784-4944
Fax: (781)784-4944
Area Served: Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood, Wrentham areas

Pam Bachrach and Krystyn Milone , Co-Directors

Minuteman
LTC Ombudsman Program

26 Crosby Dr.
Bedford, ma  01730
Work: (781)272-7177
Fax: (781)861-0896
Area Served: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington areas

Daniel Goldberg , Program Director

Jewish Family & Children's Service Springwell
LTC Ombudsman Program

1430 Main Street
Waltham, ma  02451
Work: (781)647-5327
Fax: (781)647-5327
Area Served: Belmont, Brookline, Needham,Newton, Waltham, Watertown Wellesly and Weston

Michele Gaythwaite , Program Director

SeniorCare, Inc.
LTC Ombudsman Program

5 Blackburn Center
Gloucester, ma  01930
Fax: (866)927-1050
Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield, Wenham areas

Cheryl Gayle , Program Director

Cape Cod & Islands Regional Program
LTC Ombudsman Program

68 Route #134
South Dennis, ma  02660
Work: (508)394-4630
Fax: (508)394-4630
Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich, Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas

Erica Farrell , Program Director

Somerville-Cambridge Elder Services
LTC Ombudsman Program

61 Medford Street
Somerville, ma  02143
Work: (617)628-2601
Fax: (617)628-2601
Website: http://www.eldercare.org
Area Served: Cambridge, Somerville areas

Robert Cochrane , Program Director

Westmass Eldercare
LTC Ombudsman Program

4 Valley Mill Road
Holyoke, ma  01040
Work: (413)538-9020
Fax: (413)538-9020
Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow, South Hadley, Ware areas

Mee lee Chin , Program Director

North Shore Elder Services
LTC Ombudsman Program

152 Sylvan Street , Suite 925
Danvers, ma  01923
Work: (978)750-4540
Fax: (978)750-4540
Area Served: Danvers, Everett, Malden, Marbelhead, Medford, Melrose, Middleton, N Reading, Peabody, Reading, Salem, Stoneham, Wakefield areas

Donna Cabral , Program Director

Coastline Elderly Services, Inc.
LTC Ombudsman Program

1646 Purchase Street
New Bedford, ma  02740
Work: (508)999-6400
Fax: (508)999-6400
Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion, Mattapoisett, New Bedford, South Dartmouth areas

Lila Burgess , Program Director

Old Colony Planning Council
LTC Ombudsman Program

70 School Street
Brockton, ma  02301
Work: (508)583-1833
Fax: (508)583-1833
Area Served: Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Rockland, Stoughton, Wareham, W. Bridgewater, Whitman counties

Trevor Boeding , Program Director

LifePath
LTC Ombudsman Program

101 Munson Street , Suite 201
Greenfield, ma  01301
Work: (413)773-5555
Website: http://lifepathma.org/services/services-for-elders/long-term-care-ombudsman-program
Area Served: Serving all towns in Franklin County, as well as the North Quabbin region towns of Athol, Petersham, Phillipston and Royalston.

Geralyn Bailey , Program Director

Elder Services of Worcester
LTC Ombudsman Program

67 Millbrook St.
Worcester, ma  01606
Work: (508) 756-1545
Area Served: Auburn, Barre, Boylston, Grafton, Hardwick, Holden, Leicester, Millbury, New Braintree, Oakham, Paxton, Rutland, Shrewsbury, West Boylston, Worcester areas

Mary Ann Derzius, Asst. Program Director and Sheila Beane, Program Coordinator

Montachusett Home Care Corporation
LTC Ombudsman Program

680 Mechanic Street
Leominster, ma  01453-4402
Work: (978) 537-7411
Fax: (978) 537-9864
Area Served: Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster, Lunenburg, Pepperell, Princeton, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon areas

Citizen Advocacy Groups

Cape United Elders of Community Action Committee

Darlene Perkins , Community Organizer

115 Enterprise Road
Hyannis, ma  02601
Work: (508)771-1727
Fax: (508)771-1727
Website: http://www.cacci.cc

MA Advocates for Nursing Home Reform

Arlene Germain , President

P.O. Box 560224
Medford, ma  02156
Work: (800)988-4450
Website: http://www.manhr.org
Area Served: info@MANHR.org

Other

Office on Aging

Ann Harstein , Secretary
MA Executive Office of Elder Affairs

One Ashburton Place, 5th Floor
Boston, ma  02108
Work: (617)727-7750
Fax: (617) 727-9368

Protection and Advocacy System

Christine Griffin , Executive Director
Disability Law Center, Inc.

11 Beacon Street , Suite 925
Boston, ma  02108
Work: (617)723-8455
Fax: (617)723-9125
Website: http://www.dlc-ma.org/

Quality Improvement Organization

Livanta, LLC Massachusetts


, ma  
Work: (866) 815-5440

State Attorneys General

Maura Healey , Attorney General

1 Ashburton Place
Boston, ma  02108-1518
Work: (617) 727-2200
Website: http://www.mass.gov/ago/

Medicaid Policy and Programs

Robin Callanhan , Deputy Director
MA Dept. of Health and Human Services

1 Ashburn Place , 11th Floor, Room 1109
Boston, ma  02108
Work: (617) 573-1770

Adult Protective Services Agency

Alice F. Bonner , Secretary of Elder Affairs
Executive Office of Elder Affairs Protective Services

1 Ashburton Place , 5th Floor
Boston, ma  02108
Work: (617) 727-7750

Board of Examiners for Nursing Home Administrator

Rula F. Harb , Executive Director of Regulation in Nursing
Board of Registration for NHA

239 Causeway Street , Suite 500, 5th Floor
Boston, ma  02114
Work: (617)727-9925
Fax: (617) 973-0980

Licensure and Certifications

Monica Bharel, MD , Commissioner
Massachusetts Department of Public Health Division Health Care Quality

99 Chauncy Street, 11th Floor
Boston, ma  02111
Work: (617) 753-7300
Fax: (617) 753-7320

Medicaid Agency

Daniel Tsai , Assistant Secretary
MA Dept. of Health and Human Services

1 Ashburn Place, 11th Floor Room 1109
Boston, ma  02108
Work: (617) 573-1770

Medicaid Fraud Unit Control

George Zachos , Director
Office of the Attorney General

One Ashburton Place
Boston, ma  02108
Work: (617) 963-2033
Fax: (617)722-2008

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