February 14, 2017
Director of the Office of Long-Term Care Ombudsman Programs within the Administration for Community Living Becky A. Kurtz recently wrote an article in the Society of Certified Senior Advisors Journal. In the article, titled "Long-Term Care Ombudsman Program Offers Trust and Solutions", she explains how and why the Long-Term Care Ombudsman programs exist, and the kinds of benefits they’ve provided for long-term care residents for decades. This article presents how Ombudsmen frequently assist older Americans who’ve been inappropriately discharged or evicted from their nursing homes. According to the article, 74% of complaints handled by Ombudsmen in 2015 were resolved to the satisfaction of the resident. LTC Ombudsmen and the residents they work with build strong bonds that allow residents to feel comfortable, leading to greater satisfaction with their communities.
Read the article here.
Reposted with permission from the CSA Journal. Society of Certified Senior Advisors. All rights reserved. www.csa.us.Back to News Listing