May 23, 2016
What is an ombudsman? "It's a resource, it's an advocate, but it's just a phone call away."
In a new video, the Texas Long-Term Care Ombudsman Program talked to real residents, family members, and facility staff about the importance of the LTCOP. Residents and their family members can rely on long-term care ombudsmen to provide support, comfort and advocacy by listening to resident concerns and helping to resolve issues. Watch the video and learn more about ombudsmen on the National Ombudsman Resource Center's website.