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2016 Consumer Voice Annual Conference

Consumer Voice 40th Annual Conference 
Renaissance Arlington Capital View Hotel
2800 South Potomac Avenue, Arlington, VA 22202

The Consumer Voice Annual Conference is back in Washington, DC November 2-5, 2016, and we can't wait to see you there!  Register Now.

At the 2016 Conference, attendees will enjoy:

  • One-on-one dialogue with consumers of long-term services and supports;
  • The latest policy updates directly from key experts at the federal level;
  • Learning about best practices nationwide;
  • Attending skills trainings and acquire tools and resources;
  • Specific information and takeaways to help you put your systems or individual advocacy into action!

Learn more about the conference by clicking the links below!

Preliminary Agenda

There will be two pre-conference intensives being offered on Wednesday, November 2nd from 1-4pm. Each session will allow participants to dig deep into the issues presented, and allow time for dialogue with the expert presenters and fellow attendees. You can register to attend an intensive on the conference registration form.

Striking a Balance: LTC Residents' Sexual Rights and Diminished Capacity

This program examines complex issues surrounding the ability to consent to sexual activity among long-term care residents with diminished capacity. Collaborative efforts among government agencies are explored, and recommendations provided for establishing a conceptual framework which protects residents’ rights and addresses the challenges of Dementia-related illnesses. An interactive format is utilized to demonstrate the effectiveness of multi-agency partnerships and the ethical importance of preserving residents’ choice with legal standards of diminished capacity.

ABCs of the LTCOP for Ombudsmen

Delve into your heritage as an ombudsman, affirm the strengths of your role, and gain a national perspective on the long-term care ombudsman program. In this session you will explore the program’s roots and how they affect ombudsman practice today. Learn why misunderstanding of the ombudsman role occurs and how to respond. Ethical considerations and core ombudsman principles will be discussed and clarified through examples. Be introduced to national resources and tools for ombudsmen. Gain tips from experienced ombudsmen. This interactive session is open to all advocates; however, it is designed for ombudsmen who have been serving residents two years or less or those wanting a refresher course to revitalize their advocacy efforts.


Preliminary Agenda


Register Now

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Group Discount Policy

Interested in bringing a group of people to the annual conference? Take advantage of our group discounts! Contact us (info@theconsumervoice.org) and we will help you register your group. Your application for discounts must be made prior to registration, so start forming your group today!

Here are the discounts that apply to group registrations:

  • Group of 5 - 9 individuals - 5% discount
  • Group of 10 - 19 individuals - 10% discount
  • Group of 20 or more individuals - 15% discount

Please note the following:

1. You must apply to receive a group discount prior to registering anyone in your group. 

Send the list of individuals you would like to include in your group as well as the name of your group to info@theconsumervoice.org, and we will send you the applicable group rate code to use during registration.  Please also let us know whether you would like the entire group to be included on a single invoice or billed separately.  Any additional individuals added to your group after you receive your group rate code can register using the same discount.  We will not issue a new discount code after your initial group rate approval even if your group ends up exceeding your discount bracket.

2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

For example, if an individual in your group registers after the early registration date and therefore is charged the regular registration rate, the group discount will apply to the regular registration rate.

3. Group discounts apply to full conference attendees only.

Group discounts cannot be applied to one-day registrations.

Questions? Contact us at info@theconsumervoice.org.

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Hotel Information

We're back at the Renaissance Arlington Capital View Hotel for 2016.  This beautiful hotel boasts:

  • Complimentary shuttle service to National Airport and Crystal City Metro station
  • Central location between downtown DC and Old Town Alexandria
  • On-site coffee shop, on-site sit-down restaurant open for breakfast, lunch and dinner, and room service available
  • Fitness center and pool
  • Wifi available in guest rooms and lobby
  • On-site modern hotel rooms, with one of the lowest conference room rates in the area for the busy fall season!


Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).

Do not wait! A block of rooms have been reserved for November 2, 2016 - November 5, 2016. The special room rate will be available until October 11th, or until the group block is sold-out, whichever comes first.  Rooms are available for $199/night. Reservations can be made by calling 703-413-1300. Please refer to the "Consumer Voice Annual Meeting 2016" room block to book your room - a credit card hold or deposit is required at booking. Room reservations can also be made online.

Check-In Time: 3:00 p.m.
Check-Out Time: 12:00 p.m.

Sponsorship and Exhibitor Tables

Our conference is not possible without contributions from our generous sponsors.  Space is also available for non-sponsor exhibitor tables during the conference.  Check out the Conference Sponsorship Kit for more information.  Questions? Contact Lori Smetanka at lsmetanka@theconsumervoice.org or by calling (202) 332-2275.

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Now Accepting Nominations for 2016 Consumer Voice Leadership Awards

About the Awards

Based on your nominations, the National Consumer Voice for Quality Long-Term Care (Consumer Voice) recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers.

Since this year marks our 40th anniversary and the traditional 40th anniversary gift is a ruby we encourage you to nominate the gems you know that are dedicated to “making quality care matter” and have made significant contributions to improving the lives of long-term care consumers.

Individuals and organizations may nominate people for an award. Awards will be presented at our 40th Annual Conference, November 2-5, 2016 in Arlington, Virginia.

There are 3 easy steps to submit a nomination!

1. Review the award categories and criteria.

2. Complete the nomination form via SurveyMonkey. See detailed instructions below.

3. Submit a letter of recommendation.

Award Descriptions and Criteria

Janet Tulloch Memorial Advocacy Award –This award was established in 2000 after the death of Janet Tulloch, a nursing home resident, author, committed advocate and long-time member of the Consumer Voice’s Board of Directors. It honors a citizen advocate, family caregiver or long-term care consumer (e.g., resident of a nursing home or assisted living facility or an individual receiving home and community-based services) who has worked directly with and for consumers to improve the lives of long-term care consumers.

Howard Hinds Memorial Award - The Hinds Award was established in 2005 in memory of the late Howard Hinds, a Tennessee District Long-Term Care Ombudsman. Howard was a true champion for residents and for the ombudsman program as well as a passionate advocate on national issues. The award honors an individual who has effectively advocated for long-term care consumers on the local level.

Who can submit nominations?

Any individuals and organizations may nominate people for an award or self-nominate. Nominators may submit multiple nominations for each award, but a separate nomination form must be completed for each nomination. 

How do I access the nomination form?

We are accepting nominations through SurveyMonkey. Once you start the nomination process in SurveyMonkey you will not be able to save your information online to complete at a later time. Therefore, before starting the nomination process, gather the necessary information about the nominee (see list below), then submit your nomination using our quick, online process.

Required information for the SurveyMonkey nomination form:

  • Name and contact information of person being nominated (name, address, phone, email)
  • Your contact information (name, address, phone number, email)
  • Narrative explaining why you are nominating this individual (approximately 500 word limit)
  • One-paragraph description that summarizes the qualities and achievements of the nominee. This summary will be used in Consumer Voice announcements regarding the award.

To access the PDF version of the nomination form click here. Click here to submit your nomination.

Do I need to submit any other information in addition to the SurveyMonkey nomination form?

At least one letter of recommendation, from someone other than the nominator, needs to be submitted per nomination. Letters should be no more than one page each, legibly hand-written or, preferably typed. Also, nominators may submit additional information to support their nomination (e.g., newspaper articles, magazine articles, photos, videos).

Please send the letter of recommendation and other materials via email to info@theconsumervoice.org or by mail to:

National Consumer Voice for Quality Long-Term Care

Attn: Awards Committee

1001 Connecticut Ave., NW, Ste. 632

Washington, DC 20036

When are nominations due?

Nominations and all supporting documents must be received or postmarked by Friday, July 8, 2016.  


If you have questions about the nomination process or cannot access the nomination form via SurveyMonkey, please let us know by emailing info@theconsumervoice.org or calling 202-332-2275.

Note: Consumer Voice may remove a nominee or change award categories based on the nomination information submitted and award criteria.

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