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2016 Conference FAQs

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When will the conference take place? Where is it located?

The 2016 Annual Consumer Voice Conference is will be held November 2-5th at the Renaissance Arlington Capital View Hotel. The hotel is located at 2800 South Potomac Avenue, Arlington, VA 22202.

How can I register? What are the registration rates?

To register, please click here. Registration rates can be found on the registration page and below.

Attendee Type

CV Member



Early: before 7/31




Regular: 8/1-10/1




Late: after 10/2




One-day Attendance





How do I become a member so I can receive 10% off of my registration fee?

Memberships can be purchased or renewed on the conference registration form.

How do I register as a group and what is the group rate policy?

You must apply to receive a group discount prior to registering anyone in your group. Send the list of individuals you would like to include in your group, along with a group name, to info@theconsumervoice.org and we will send you the applicable group code to use when filling out your registration form. We will not issue a new discount code after your initial group rate has been approved – even if your group exceeds your discount bracket. Further information on group rates can be found here; discount brackets can be found below.

  • Group of 5 – 9 individuals = 5% discount
  • Group of 10 – 19 individuals = 10% discount
  • Group of 20 or more individuals = 15% discount

How can I reserve a hotel room?

You can purchase your room at the Renaissance Arlington Capital View Hotel by clicking here. Special room rates will be available until October 11th, or until the group block is sold-out, whichever comes first. Rooms are available for $199/night. Reservations can also be made by calling 703-413-1300 – be sure to mention you are coming for the “Consumer Voice Annual Meeting 2016” to receive the discounted price.

What is the closest metro station to the hotel?

Both the Ronald Reagan Washington National Airport Metro Station and the Crystal City Metro Station are located less than one mile from the hotel. (http://www.wmata.com/rail/maps/find_station.cfm#) The Reagan National Airport offers a free shuttle to and from the airport to the hotel.

I plan on driving to the conference. Where can I park my car?

Parking is available at the hotel for $9/hour and $29/daily. More information on travel (including driving directions, nearby airports, bus and train stations) can be found here.

I only want to attend one day of the conference, is that possible?

Yes. One day attendance can be selected on the registration form and costs $275 for Consumer Voice members and $300 for non-members.

What are the pre-conference intensives and when will they be held?

There will be two pre-conference intensives being offered on Wednesday, November 2nd from 1-4pm. Each session will allow participants to dig deep into the issues presented, and allow time for dialogue with the expert presenters and fellow attendees. You can register to attend an intensive on the conference registration form.

Striking a Balance: LTC Residents' Sexual Rights and Diminished Capacity

This program examines complex issues surrounding the ability to consent to sexual activity among long-term care residents with diminished capacity. Collaborative efforts among government agencies are explored, and recommendations provided for establishing a conceptual framework which protects residents’ rights and addresses the challenges of Dementia-related illnesses. An interactive format is utilized to demonstrate the effectiveness of multi-agency partnerships and the ethical importance of preserving residents’ choice with legal standards of diminished capacity.

Presenters: Merea D. Bentrott, Executive Officer, Iowa Office of the State Long-Term Care Ombudsman; Deanna Clingan-Fischer, State Long-Term Care Ombudsman, Iowa; David Godfrey, ABA Commission on Law & Aging; and Sadiya Abjani, SAGE.

ABCs of the LTCOP for Ombudsmen

Delve into your heritage as an ombudsman, affirm the strengths of your role, and gain a national perspective on the long-term care ombudsman program. In this session you will explore the program’s roots and how they affect ombudsman practice today. Learn why misunderstanding of the ombudsman role occurs and how to respond. Ethical considerations and core ombudsman principles will be discussed and clarified through examples. Be introduced to national resources and tools for ombudsmen. Gain tips from experienced ombudsmen. This interactive session is open to all advocates; however, it is designed for ombudsmen who have been serving residents two years or less or those wanting a refresher course to revitalize their advocacy efforts.

Moderator and Presenter: Carol Scott, Ombudsman Specialist, NORC
Presenters: Becky Kurtz, Director, Office of Long-Term Care Ombudsman Programs, Administration for Community Living; Denise Kennedy, District Ombudsman, Nursing Home Ombudsman Agency of the Bluegrass, Inc. - Bluegrass District, Kentucky; Lynn B. McCamie, Manager, LTCOP Baltimore County Dept. of Aging, Maryland

How do I find out more about sponsorship opportunities?

Please contact info@theconsumervoice.org for more details.

What is the cancellation policy for the conference?

All cancellation requests for registration must be made in writing. A refund, minus a $100.00 processing fee, will be made for each request dated prior to October 24, 2016. No registration refunds will be issued after October 24th. Attendees must cancel their own hotel reservations according to the hotel’s cancellation policy or incur any applicable fees.

My question is not listed here. Whom do I contact?

For any further questions, please contact info@theconsumervoice.org.

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