Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19

2017 Consumer Voice Conference


See conference rates and register here.

Preliminary Topics & Agenda

The 2017 Conference will include plenaries and sessions addressing such topics as:

  • Reducing the Misuse of Antipsychotics – Residents and families have the right to refuse the use of antipsychotic medications yet often feel pressured to accept them, or don’t know their rights.  Learn about available resources and strategies residents, families, ombudsmen, and citizen advocates can use to get better care without drugs
  • Creating inclusive services for LGBT older adults - Learn how to prevent bias, explore conflict resolution and get concrete programming ideas to ensure staff and residents feel respected and safe
  • Systems advocacy at state and local levels - learn why it's most effective to take a big picture approach to the problems facing a nursing home
  • Ombudsman Program Process Evaluation: Progress and Initial Data
    Hear the initial findings from the comprehensive process evaluations of the Long-Term Care Ombudsman Program. Learn what has been accomplished, the next steps, and engage in a dialogue regarding Ombudsman program implementation and services.
  • Creating an Abuse Prevention Culture in Residential Long-Term Care: Vital Practices to Support and Enhance Legal Compliance
    This comprehensive approach to abuse prevention in care facilities begins with fundamentals of legal compliance.  Next in focus are staffing and staff support, addressing hiring, orientation, training, and personnel issues.  Presenters discuss how staff awareness of residents’ life stories and learning to reject common ageist terms and assumptions contribute to an authentic culture of abuse prevention. 
  • Improving Care in the Post-Acute/Long-Term Care Setting – The post-acute and long-term care (PALTC) settings are a unique set of practice sites with numerous regulatory requirements and an emphasis on interprofessional collaborative practice. Learn how knowledge of the AMDA Clinical Practice Guidelines would maximize quality care in these settings and how federal regulations apply to younger adults.
  • Advocating for a MLTSS System that Works for Consumers and Families -  An increasing number of states are implementing a managed long-term services and support (MLTSS) systemic approach to care.  What have we learned from the systems that are in place? What do consumers say works and what are the gaps? 
  • Achieving the Promise of the Nursing Home Reform Law 30 Years Later: Moving Forward Together - A special plenary on Capitol Hill; Find FAQs on this event here.
  • Pre-Conference Intensives – Sunday, November 5th from 1:00pm – 4:00pm
    • Ombudsman Volunteer Management ($60) – This session will delve into the steps to take to get a positive result from your recruitment and retention efforts. We’ll also look at how to target recruitment and how to develop a method to capture why volunteers are leaving the program.
    • Nursing Home Satisfaction Measures: What is Their Relationship to Quality? (Free)


Final Agenda

View the full conference Program Book.

Back to Top

Capitol Hill Event

The closing plenary session of the Consumer Voice Conference will be held Wednesday, November 8 from 10:00am-12:00pm in the Rayburn House Office Building on Capitol Hill.  The plenary session will include two expert panels of presenters discussing the quality of long-term care 30 years after the passage of the Nursing Home Reform Law. Members of Congress and their staff are also invited to the event.

After the event is a great time to visit your member of Congress. You should make an appointment in advance to make sure your Senator or Congressman, or a member of their staff, are available to meet with you.  We would suggest calling a couple weeks before you come to DC to ask for an appointment. 

To help you prepare for meeting with your member of Congress, we are holding a planning session during the conference on Tuesday, November 7 from 4:15-5:15pm.  We will offer suggestions for talking to your legislator, preparing talking points, and answer any questions.  We will also have available packets of information you can use during your visit.

For more information on the event on Capitol Hill, check out the FAQs.

Conference Sponsors & Partners

Thank you to this year's Conference Sponsors & Partners:











Individual Sponsors

Sherry Culp

Interested in becoming a sponsor or exhibitor at this year's conference? Find more information about sponsorship opportunities here.

Back to Top

Hotel Information

We're back at the Renaissance Arlington Capital View Hotel for 2017.  This beautiful hotel boasts:

  • Complimentary shuttle service to National Airport and Crystal City Metro station
  • Central location between downtown DC and Old Town Alexandria
  • On-site coffee shop, on-site sit-down restaurant open for breakfast, lunch and dinner, and room service available
  • Fitness center and pool
  • Wifi available in guest rooms and lobby
  • On-site modern hotel rooms, with one of the lowest conference room rates in the area for the busy fall season!


Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).

Do not wait! A block of rooms have been reserved for November 5, 2017 - November 7, 2017. The special room rate will be available until October 10th, or until the group block is sold-out, whichever comes first.  Rooms are available for $209/night.  All rooms in the Renaissance Arlington Capital View Hotel have been booked.  Additional rooms are available in the Residence Inn Arlington Capital View which is located right next to the Renaissance and is connected via inside hallway.  Reservations at the Residence Inn can be made by calling (703) 415-1300. Please refer to the "Consumer Voice Overflow" room block to book your room - a credit card hold or deposit is required at booking.  You can reserve online here.

Check-In Time: 4:00 p.m.
Check-Out Time: 12:00 p.m.

Group Discounts

Interested in bringing a group of people to the annual conference? Take advantage of our group discounts!  Start planning for your group now.

Contact us (info@theconsumervoice.org) and we will help you register your group. Your application for discounts must be made prior to registration, so start forming your group today!

Here are the discounts that apply to group registrations:

  • Group of 5 - 9 individuals - 5% discount
  • Group of 10 - 19 individuals - 10% discount
  • Group of 20 or more individuals - 15% discount

Please note the following:

1. You must apply to receive a group discount prior to registering anyone in your group.

Send the list of individuals you would like to include in your group as well as the name of your group to info@theconsumervoice.org, and we will send you the applicable group rate code to use during registration.  Please also let us know whether you would like the entire group to be included on a single invoice or billed separately.  Any additional individuals added to your group after you receive your group rate code can register using the same discount.  We will not issue a new discount code after your initial group rate approval even if your group ends up exceeding your discount bracket.

2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

For example, if an individual in your group registers after the early bird registration date and therefore is charged the regular registration rate, the group discount will apply to the regular registration rate.

3. Group discounts apply to full conference attendees only.

Group discounts cannot be applied to one-day registrations.

Registration will open in May, so stay tuned! We look forward to seeing your group in Washington, DC!

Questions? Contact us at info@theconsumervoice.org

2017 Consumer Voice Leadership Awards 

Based on your nominations, Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers. Individuals and organizations may nominate people for an award. Awards will be presented at our 41st Annual Conference, November 5-8, 2017, in Arlington, Virginia.  The nominations period for awards is now closed.

Questions? Contact us at info@theconsumervoice.org.

Back to Top