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Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19

2017 Consumer Voice Conference Materials

See below for Powerpoint slides and handouts used during the 2017 Consumer Voice Conference.  This page will continue to be updated as materials become available.

Access the full conference program here.

Sunday, Nov 5 – Pre-Conference

7:30a – 12:00p

New SLTCO Orientation

1:00p – 4:00p


Pre-Conference Intensives:

Recruitment and Retention: Getting A Positive Result

Nursing Home Satisfaction Measures: What is Their Relationship to Quality?

Monday, Nov 6

9:00a – 10:30a


Opening Plenary: Advocating for a MLTSS System that Works for Consumers and Families

11:00a – 12:30p


  1. Stuck in the Hospital: Advocacy Strategies to Ensure Individuals Receive LTC Services They Need

  2. Nursing Home Transitions: Where Are We Now and Where Do We Go from Here?

  3. Using Telehealth to Improve Quality, Health Outcomes and Costs of Care in Long-Term Care Settings

  4. Making It Real: Using the Revised Federal Nursing Home Regulations in Your Advocacy

12:30p – 2:00p


 Box Lunch & Public Policy Update:

Moving Forward, Roadblock, or Dead End? The Latest from DC





  1. Ombudsman Program Process Evaluation Progress and Initial Data

  2. Emergency Preparedness and Long-Term Care

  3. Exploration of Assistive Technology Devices and Services

  4. Advocacy in Action of Long-Term Services and Supports Workers

4:00p – 5:30p



  1. Respected and Whole

  2. Improving Care in the PA/LTC Setting through Utilizing the AMDA Clinical Practice Guidelines and Clinical Resources

  3. Moving Systems Advocacy Forward: Training and Tips

  4. Practical Strategies for Reducing the Misuse of Antipsychotic Medications Among Residents

6:30p – 9:30p


Awards Ceremony & Reception

Tuesday, Nov 7

8:30a – 10:00a


Something Wrong is Going On: Responding to Sexual Abuse





  1. Creating an Abuse Prevention Culture in Residential Long-Term Care: Vital Practices to Support and Enhance Legal Compliance

  2. Moving Forward on Quality Home Care: Consumer Tools, Advocacy and Empowerment

  3. Supported Decision-Making in Action: An Update on U.S. Trends

  1. The New Nursing Home Survey – What Consumers & Ombudsmen Need to Know

  2. Lift Up Your Voice (For residents; invitation only)

12:15p – 2:15p


Resident Empowerment Luncheon
featuring special guest speaker Lance Robertson, Administrator, Administration for Community Living/Assistant Secretary, Administration on Aging


2:30p – 4:00p



Moving Forward with Changes in the Nursing Home Regulatory Process: What You Need to Know 



Take It to the Hill!


Wednesday, Nov 8



Closing Plenary on Capitol Hill:
Achieving the Promise of the Nursing Home Reform Law 30 Years Later: Moving Forward Together