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2018 Consumer Voice Conference

Preliminary Agenda

*Agenda is preliminary and subject to change.

The National Aging & Law Conference takes place in the same hotel and begins immediately after our post-conference intensives conclude on Wednesday.  Attend both conferences and get a discount!  More information below.

Session Topics & Post-Conference Intensives

Click here for a preliminary list of session descriptions and presenters.

Three concurrent post-conference intensives will be offered on Wednesday, October 24 from 9:00am – 12:00pm.   Registration to post-conference intensives is $60.  Intensive topics:

  1. Bringing Hand in Hand to Life – A Competency Based Resource for Dementia and Abuse Training
    Ombudsmen are often called on to provide abuse prevention and other training to nursing home staff. Hand in Hand is a tremendous resource for staff education on abuse recognition and prevention, and on understanding dementia. CMS funded its development and in 2013 mailed a copy to every nursing home in the country. Unfortunately, because of its size and complexity, it can be intimidating for nursing home staff developers and is often left sitting on the shelf, or worse yet, presented to staff in a dry manner. The new Requirements for Participation require that nursing home staff have a basic understanding of dementia and the competencies needed to relate well and provide good care to their residents with dementia. This highly interactive session will provide advocates an in depth familiarity with the Hand in Hand training program and tools for bringing it to life through engaging adult learning principles. 

  2. Understanding and Addressing Bullying and Other Antagonistic Behaviors among Older Adults
    This presentation introduces participants to bullying and other antagonistic behaviors among older adults. The following will be reviewed:  the definition of bullying, the range of incidents that commonly occur, the characteristics of older individuals who bully their peers and the characteristics of older individuals who are the targets of peer bullying, and the impact bullying has on older adults. Emphasis will be given to a multi-level intervention framework for addressing bullying in senior housing and senior service settings and specific interventions that providers have found promising to minimize such behaviors. Participants will have opportunity to discuss in small groups the specific difficulties they are having in their own organizations and receive feedback from the presenter and one another.

  3. Nursing Home Evictions to Inappropriate Settings: Finding Answers
    Nursing home "patient dumping" to hospitals, homeless shelters, and other inappropriate settings can be catastrophic for the resident and his/her family. This interactive session will explore strategies for preventing and responding to these illegal acts, identify tools and best practices, and explore how to equip advocates, residents, and families. We will discuss some high and low profile examples of dumping, as well as examine how various states are doing in holding non-compliant facilities accountable.

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Group Discounts

Get the best possible rate for the conference by taking advantage of our group discounts.  Registration will open in early May, so start forming your group today!  Contact us (info@theconsumervoice.org), and we will help you register your group. Your application for discounts must be made prior to registration.

2018 Discounts for Group Conference Registrations:

  • Group of 5 - 9 individuals - $20 discount per person
  • Group of 10 or more individuals - $45 discount per person

Please note the following and see the full group discount policy here:

  1. You must apply to receive a group discount prior to registering anyone in your group.

  2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

  3. Group discounts apply to full conference attendees only.

  4. Limit of one discount per person.

  5. Group discounts are not available for trade or professional organizations.

National Aging & Law Conference Dual Registration Discount

The National Aging & Law Conference is happening the same week as the Consumer Voice Conference in the same hotel!  Register for both conferences and receive a $50 discount on a full registration to the Consumer Voice Conference.  Consumer Voice's conference concludes with our post-conference intensives from 9:00am-12:00pm on Wednesday, October 24th.  The National Aging & Law Conference begins the same day at 1:00pm with their Legal Skills pre-conference session.  Make the most of your visit to DC and easily attend both conferences.  To receive the Consumer Voice Conference discount, email info@theconsumervoice.org.

Hotel Information

We are at a new hotel in 2018 - the Crowne Plaza Old Town Alexandria! Find out more on the hotel's information sheet. The new hotel offers:

  • Free wifi throughout the hotel and in meeting rooms
  • Two on-site restaurants as well as in-room dining
  • Free shuttle to Reagan National Airport, King Street and Old Town Alexandria, and Braddock Street Metro.
  • On-site fitness center
  • Exciting location steps away from the Old Town Alexandria historic district and Potomac River


  • Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).
  • Crowne Plaza:
    • The room block at Crowne Plaza is full.
  • New Room Block Available:
    • Another room block is available at the nearby Holiday Inn & Suites Old Town - Alexandria from October 20-24, 2018 at a rate of $199/night.  The Holiday Inn & Suites is a 5 minute walk to the Crowne Plaza and offers free wifi and free shuttle to Reagan National Airport, King Street Metro Station and Old Town Alexandria.  Use this link to book a room or call 1-877-504-0047 and refer to the group code NTC.  The room block will be available until October 2, or until the group block is sold out, whichever comes first.

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Conference Sponsors/Exhibitors

Thank you to this year's conference sponsors - 






















Individual Sponsors

Linda Beck
Diane Carter
Barbara Frank
Arlene Germain
Catherine Hawes
Julia Meashey
Diane Menio
Dallas Salisbury

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Consumer Voice Leadership Awards

Based on your nominations, the National Consumer Voice for Quality Long-Term Care (Consumer Voice) recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers. Individuals and organizations may nominate people for an award. Awards will be presented at our 42nd Annual Conference, October 22-24, 2018 in Alexandria, Virginia.

Nominations are now closed.

Questions? Contact us at info@theconsumervoice.org.

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