Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

2018 Consumer Voice Conference Materials

See below for Powerpoint slides and handouts used during the 2018 Consumer Voice Conference.  This page will continue to be updated as materials become available.

Access the full conference program here.

Sunday, October 21


7:30am – 12:00pm

NSLTCO Orientation

Monday, October 22


8:30am – 10:30am

Opening Remarks & Welcome

Opening Plenary - Assisted Living Advocacy: If Not Now, Then When?

11:00am – 12:15pm

Building the Right Supports: Resident Advocacy After a Crime

Ombudsman Partnerships with Legal Services: Enhancing Advocacy

Building Coalition Tables: The Consumer/Labor Connection

The Empowered Caregiver: Lessons from a 20 Year Career as a Nursing Home Neglect Attorney

12:30pm – 1:30pm

Box Lunch

Policy and CMS update

1:45pm – 3:00pm

Challenges and Innovations in Systems Advocacy by the LTCOP

The Overlooked Party: Helping Families Become Positive Partners

So Sue Me Then: Consumer Rights and Nursing Home Arbitration Clauses

I’m Coming Out! In Support of Quality Living for LGBT Residents

3:30pm – 5:00pm

Plenary – Not Her Own Person Anymore – Strategies for Avoiding and Addressing the Potentially Devastating Impact of Guardianship

6:00pm – 9:00pm

Awards Ceremony and Reception

Tuesday, October 23


8:30am – 10:00am

Plenary – Successfully Challenging Facility Initiated Transfers and Discharge

10:30am – 11:45am

How to Define Quality Using Resident Voices: Empowered Residents, Real Progress, and Remaining Challenges

Protecting Resident Rights through Discharge Notice Collection and Review

“Why Don’t They Ever Apologize?” Ombudsman Practice Tips for Facilitating Productive Meetings between Consumers and Facility Representatives

Death of 105 elders due to resident-to-resident incidents: A pilot study. 

12:00pm – 2:00pm

Resident Empowerment Luncheon

2:30pm – 4:00pm

Plenary - Quality NOW – Advocating for Better Care Without Drugs

4:15pm – 5:30pm

Using Systems Advocacy to Improve the Ombudsman Program

Advocating for Well-Being using Non-Pharma Approaches

Advocating for Older Adults Who Have Experienced Trauma

Supported Decision Making: A Listening Session

Wednesday, October 24


9:00am – 12:00pm

Intensive #1: Bringing Hand in Hand to Life – A Competency Based Resource for Dementia and Abuse Training

Intensive #2: Understanding and Addressing Bullying and Other Antagonistic Behaviors among Older Adults

Intensive #3: Nursing Home Evictions to Inappropriate Settings: Finding Answers