Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

2019 Consumer Voice Conference


At the 2019 Conference, you will:

  • Listen to key experts at the federal level discuss the latest policy updates;
  • Hear the voice of long-term care consumers;
  • Connect with advocates nationwide and learn about best practices;
  • Gain skills relevant to your work; and
  • Return to your state and community revitalized and equipped with new tools to put your systems and individual advocacy into action!

Plus, the Crystal Gateway Marriott, the *NEW* conference hotel in Arlington, Virginia offers:

  • Free wifi in contemporary hotel rooms and large and comfortable lobby
  • On-site farm-to-table restaurant plus indoor access to a multitude of shops and restaurants at the Crystal City Shops.
  • Easy transportation links with a free shuttle to Reagan National Airport and indoor access to the Crystal City Metro Station, plus a discount on hotel parking rates just for conference attendees
  • Convenient location walking distance to Pentagon City Mall and indoor access to the Crystal City Shops and Crystal City Metro Station.

Preliminary Agenda

Agenda is preliminary and subject to change.

Post-Conference Intensives

Dive even deeper into important topics by attending a post-conference intensive.  Intensives are held concurrently Wednesday, November 6th from 9:00am-12:00pm. 

Intensives are $60 to attend and can be added to a full conference registration, or you can attend just an intensive, if you're not able to attend the rest of the conference.  Already registered for the conference?  You can add an intensive retroactively by choosing the "Post-Conference Intensive Only" attendance option on the registration form.

  1. Behavioral Health Intensive: Taking the Mystery out of Mental Illness

    Long term care communities are often home to people living with dementia, mental illness or other psychiatric disabilities. The key to supporting them requires specific knowledge, skills and attitudes. In this intensive, participants will learn ways to understand and promote recovery in individuals living with disorders of mood, thought and behavior.
    Speaker: Dr. Susan Wehry, Chief of Geriatrics at the University of New England, College of Osteopathic Medicine

  2. Using Data to Strengthen Your Nursing Home Advocacy

    In recent years, the amount of information on nursing home staffing, quality measures, and enforcement has grown enormously. Learn about the data that are available, including  information from the Payroll-Based Journal system; how to access and manipulate those data; and how to use this information in your advocacy work whether you are focused on one nursing home or facilities in an entire community or state.
    Speaker: Richard Mollot, Executive Director, Long Term Care Community Coalition

  3. Good Care is Restraint Free!  Changing the Culture of Care

    Use of drugs as chemical restraints continues to be far too common, and there continues to be misconceptions and misinformation by many about the use of antipsychotic and psychotropic medications in individuals with dementia.  Join us in this program for an in-depth exploration of rights, rules, person-centered care, informed consent, and strategies for advocacy and consumer education that will help us change the culture of care.  

Session Topics

Select list of Workshop topics being offered at the 2019 Consumer Voice Conference:

  • Federal Public Policy Update
  • Nursing Home Regulations – Where are we now
  • Effective advocacy around Transfer-Discharge
  • Partnering with Legal Advocates
  • Addressing Abuse, Neglect, & Suspicion of Crime Against Residents
  • Let’s Talk NORS
  • Successful Advocacy Practices for Managed Care
  • Social Media Advocacy
  • Identifying and Reducing Abuse Through Collaboration and Person-Centered Approaches
  • Finding the Consumer’s Voice – Nursing Home Complaints
  • Reform in MN’s Assisted Living Facilities – Lessons for Other States
  • Inclusive Dementia Care
  • Engaging and Empowering Consumers Transitioning to MLTSS
  • Virtual Visitation in LTCFs
  • Preventing and Responding to Bullying
  • Protecting Residents from Financial Exploitation

Hotel Information

This year's conference will be held at the Crystal Gateway Marriott in Arlington, Virginia.

The Marriott is a four-star hotel featuring:

  • Free wifi in contemporary hotel rooms and large and comfortable lobby
  • On-site farm-to-table restaurant plus indoor access to a multitude of shops and restaurants at the Crystal City Shops.
  • Easy transportation links with a free shuttle to Reagan National Airport and indoor access to the Crystal City Metro Station. Plus, special discounted hotel parking rate for conference attendees.
  • Convenient location walking distance to Pentagon City Mall and indoor access to the Crystal City Shops and Crystal City Metro Station.


  • Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).
  • Do not wait! A block of rooms have been reserved for November 1, 2019 - November 7, 2019. The special room rate will be available until October 12th, or until the group block is sold-out, whichever comes first.  Rooms are available for $199/night.  Reservations can be made online here or by calling 1-877-212-5752 and refer to group name "Consumer Voice Conference".

    Check-In Time: 3:00 p.m.
    Check-Out Time: 12:00 p.m.


Group Discount

Get the best possible rate for the conference by taking advantage of our group discounts.  Registration will open in the spring, so start forming your group today!  Contact us (info@theconsumervoice.org), and we will help you register your group. Your application for discounts must be made prior to registration.

2019 Discounts for Group Conference Registrations:

  • Group of 5 - 9 individuals - $20 off full conference registration per person
  • Group of 10 or more individuals - $45 off full conference registration per person

Please note the following and see the full group discount policy here:

  1. You must apply to receive a group discount prior to registering anyone in your group.

  2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

  3. Group discounts apply to full conference attendees only.

  4. Limit of one discount per person.

  5. Group discounts are not available for trade or professional organizations.


National Aging and Law Conference Discount

The National Aging & Law Conference is happening the same week as the Consumer Voice Conference in the same hotel!  Register for both conferences and receive a $50 discount on a full registration to the Consumer Voice Conference.  Email info@theconsumervoice.org for more information.

2019 Consumer Voice Leadership Awards

Based on your nominations, Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers. Individuals and organizations may nominate people for an award. Awards will be presented at our 43rd Annual Conference, November 3-6, 2019 in Arlington, Virginia.

Learn more about submitting your nomination here. The nominating period is now closed.

Questions? Contact us at info@theconsumervoice.org.

Conference Sponsorship and Exhibitor Information

The Consumer Voice Annual Conference is a one-of-a-kind program focused on quality long-term care, development of advocacy skills, and bringing the consumer voice to policy and program issues. Nearly 300 long-term care ombudsmen, citizen advocates, residents of long-term care facilities, individuals receiving care in home and community-based settings, family members, government officials, policy experts, legal services and private attorneys, and others came together in 2018 for the latest information on national policy issues, skillsbased training, and best practices in care and advocacy. Participants hailed from 40 states plus the District of Columbia.

Sponsorship of the Consumer Voice conference is a great way to emphasize your organization’s support for quality long-term care, to network with the leading advocates and policy experts from across the country, and to share with them information and resources about your own important work.

Learn more about becoming a 2019 Conference Sponsor or Exhibitor here. 
Interested in becoming a sponsor or hosting an exhibit? Email lsmetanka@theconsumervoice.org.

Call for Session Proposals for the 2019 Conference - Closed

The Call for Session Proposals has been closed.

Sessions at the Consumer Voice Conference will create an engaging, informative conference agenda that provides resources, tools, opportunities for discussion, and strategies our attendees can incorporate in their life and/or advocacy. This year’s conference theme is Stand for Quality! Sessions will include:

  • Concrete advocacy strategies,
  • Examples of advocacy and/or educational programs for individuals or systems advocacy,
  • Issues related to nursing homes, assisted living, and/or home and community-based services,
  • Opportunities for discussion, questions, and/or sharing of advocacy successes and challenges related to the topic, and
  • Information attendees can use in their daily life or work to improve the quality of long-term care.

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