Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19

2019 Consumer Voice Conference

At the 2019 Conference, you will:

  • Listen to key experts at the federal level discuss the latest policy updates;
  • Hear the voice of long-term care consumers;
  • Connect with advocates nationwide and learn about best practices;
  • Gain skills relevant to your work; and
  • Return to your state and community revitalized and equipped with new tools to put your systems and individual advocacy into action!

Plus, the Crystal Gateway Marriott, the *NEW* conference hotel in Arlington, Virginia offers:

  • Free wifi in contemporary hotel rooms and large and comfortable lobby
  • On-site farm-to-table restaurant plus indoor access to a multitude of shops and restaurants at the Crystal City Shops.
  • Easy transportation links with a free shuttle to Reagan National Airport and indoor access to the Crystal City Metro Station, plus a discount on hotel parking rates just for conference attendees
  • Convenient location walking distance to Pentagon City Mall and indoor access to the Crystal City Shops and Crystal City Metro Station.



Download the Conference App

1. Download and install the Whova app in the App Store (for iOS) or Google Play (for Android).
2. Click “Find my Event/Conference.”
3. Type “2019 Consumer Voice Annual Conference.”
4. Click on our conference to access the agenda, speaker bios, and much more!

All information on the conference app is also available online.

If you are having trouble, you can also find the Whova app by visiting this URL on your mobile device. If you have an iPhone, tap the “Download on the App Store” button, or if you have an Android, tap the “Get it on Google Play” button to download the free Whova app.

Get our official conference app



Post-Conference Intensives

Dive even deeper into important topics by attending a post-conference intensive.  Intensives are held concurrently Wednesday, November 6th from 9:00am-12:00pm. 

Intensives are $60 to attend and can be added to a full conference registration, or you can attend just an intensive, if you're not able to attend the rest of the conference.  Already registered for the conference?  You can add an intensive retroactively by choosing the "Post-Conference Intensive Only" attendance option on the registration form.

  1. Behavioral Health Intensive: Taking the Mystery out of Mental Illness

    Long term care communities are often home to people living with dementia, mental illness or other psychiatric disabilities. The key to supporting them requires specific knowledge, skills and attitudes. In this intensive, participants will learn ways to understand and promote recovery in individuals living with disorders of mood, thought and behavior.
    Speaker: Dr. Susan Wehry, Chief of Geriatrics at the University of New England, College of Osteopathic Medicine

  2. Using Data to Strengthen Your Nursing Home Advocacy

    In recent years, the amount of information on nursing home staffing, quality measures, and enforcement has grown enormously. Learn about the data that are available, including  information from the Payroll-Based Journal system; how to access and manipulate those data; and how to use this information in your advocacy work whether you are focused on one nursing home or facilities in an entire community or state.
    Speaker: Richard Mollot, Executive Director, Long Term Care Community Coalition

  3. Good Care is Restraint Free!  Changing the Culture of Care

    Use of drugs as chemical restraints continues to be far too common, and there continues to be misconceptions and misinformation by many about the use of antipsychotic and psychotropic medications in individuals with dementia.  Join us in this program for an in-depth exploration of rights, rules, person-centered care, informed consent, and strategies for advocacy and consumer education that will help us change the culture of care.  

Further Session Information

The full conference program book and agenda with session titles and descriptions is available here.

Elder Justice Coordinating Council Listening Session with official listeners Lance Robertson, Administrator, Administration for Community Living, and Assistant Secretary for Aging and Susan Lynch, Senior Counsel for Elder Justice, US Department of Justice  - Monday, 12:30pm
The Elder Justice Coordinating Council (EJCC) is made up of 14 federal departments that administer programs related to abuse, neglect, or financial exploitation, and is chaired by the Secretary of Health and Human Services. Secretary Azar has designated Assistant Secretary Robertson as the  delegated Chair of the Elder Justice Coordinating Council and representative of the Department of Health and Human Services to the EJCC. This listening session will be an opportunity to provide input to the Council about your ideas regarding federal efforts related to elder justice. See the listening session agenda. Examples of possible discussions include: 

  • Past EJCC activities that have benefited you or you affiliated program; 
  • Activities, tools, resources, or components that could advance elder justice at the state and local levels; 
  • What you want the EJCC to know about how federal leadership, policy and practices have affected the local level; 
  • Policies or programs you have seen to be very effective that you would like EJCC to know about; 
  • How EJCC could benefit the larger elder justice community; and 
  • The best way to measure the EJCC’s impact and effectiveness.

NALLTCO Meeting - Sunday, November 3

We look forward to seeing you at the Annual NALLTCO session on Sunday November 3rd from 3p-5p for training and meeting to follow.  NALLTCO is an Association made up of Local Long Term Care Ombudsman from around the country.  Training will be provided by Carol Scott from NORC.  Carol will present: Put Your Own Mask On First.  This training will discuss compassion fatigue for you and your volunteers.  We will also discuss tips to identify and address burnout – especially when handling challenging clients.  Please note that you do not have to currently be a NALLTCO member to attend either event.     

Hotel Information

This year's conference will be held at the Crystal Gateway Marriott in Arlington, Virginia.

The Marriott is a four-star hotel featuring:

  • Free wifi in contemporary hotel rooms and large and comfortable lobby
  • On-site farm-to-table restaurant plus indoor access to a multitude of shops and restaurants at the Crystal City Shops.
  • Easy transportation links with a free shuttle to Reagan National Airport and indoor access to the Crystal City Metro Station. Plus, special discounted hotel parking rate for conference attendees.
    • If arriving by Metro:  At the top of the metro escalator, turn right through the glass doors to get to the Crystal Gateway Marriott.
  • Convenient location walking distance to Pentagon City Mall and indoor access to the Crystal City Shops and Crystal City Metro Station.


  • Participants will need to book their own rooms in Consumer Voice’s room block (rather than Consumer Voice booking your room for you).
  • Do not wait! A block of rooms have been reserved for November 1, 2019 - November 7, 2019. The special room rate will be available until 6:00pm ET on Saturday, October 12th, or until the group block is sold-out, whichever comes first.  Rooms are available for $199/night.  Reservations can be made online here or by calling 1-877-212-5752 and refer to group name "Consumer Voice Conference".

    Check-In Time: 3:00 p.m.
    Check-Out Time: 12:00 p.m.


Group Discount

Get the best possible rate for the conference by taking advantage of our group discounts.  Registration will open in the spring, so start forming your group today!  Contact us (info@theconsumervoice.org), and we will help you register your group. Your application for discounts must be made prior to registration.

2019 Discounts for Group Conference Registrations:

  • Group of 5 - 9 individuals - $20 off full conference registration per person
  • Group of 10 or more individuals - $45 off full conference registration per person

Please note the following and see the full group discount policy here:

  1. You must apply to receive a group discount prior to registering anyone in your group.

  2. The discount code will apply to the current registration rate at the time individuals in your group complete the registration form.

  3. Group discounts apply to full conference attendees only.

  4. Limit of one discount per person.

  5. Group discounts are not available for trade or professional organizations.


National Aging and Law Conference Discount

The National Aging & Law Conference is happening the same week as the Consumer Voice Conference in the same hotel!  Register for both conferences and receive a $50 discount on a full registration to the Consumer Voice Conference.  Email info@theconsumervoice.org for more information.

2019 Consumer Voice Leadership Awards

Based on your nominations, Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers. Awards will be presented at our 43rd Annual Conference, at the Crystal Gateway Marriott in Arlington, Virginia during the Awards Reception on Monday, November 4th from 7:00 pm to 9:00 pm in the Grand Ballroom.  Learn about this year's award winners.

Conference Sponsors and Exhibitors

Thank you to this year's conference sponsors and exhibitors.

















Call for Session Proposals for the 2019 Conference - Closed

The Call for Session Proposals has been closed.

Sessions at the Consumer Voice Conference will create an engaging, informative conference agenda that provides resources, tools, opportunities for discussion, and strategies our attendees can incorporate in their life and/or advocacy. This year’s conference theme is Stand for Quality! Sessions will include:

  • Concrete advocacy strategies,
  • Examples of advocacy and/or educational programs for individuals or systems advocacy,
  • Issues related to nursing homes, assisted living, and/or home and community-based services,
  • Opportunities for discussion, questions, and/or sharing of advocacy successes and challenges related to the topic, and
  • Information attendees can use in their daily life or work to improve the quality of long-term care.

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