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2019 Consumer Voice Conference Materials

See below for PowerPoint slides and handouts used during the 2019 Consumer Voice Conference.  This page will continue to be updated as materials become available.

Access the full conference program.

Sunday, November 3

7:30am – 12:00pm

NSLTCO Orientation

3:00pm - 5:00pm

NALLTCO Training and Meeting

Monday, November 4

8:30am – 10:30am

Opening Remarks & Welcome

Opening Plenary - The Good, The Bad, and the (very) Ugly: The Latest Policy News from DC

11:00am – 12:15pm

Successful Advocacy Practices for Managed Care: A Case Study of the Wisconsin Ombudsman Program

Identifying and Reducing Abuse Through Collaboration and Person-Centered Approaches

Partnering with Legal Advocates: Reform Through Litigation

Finding the Consumer’s Voice: Nursing Home Complaint

12:30pm – 1:30pm

Box Lunch

Elder Justice Coordinating Council Listening Session - Agenda

2:00pm – 3:15pm

360 Degree Reform in Minnesota’s Assisted Living Facilities – Lessons for Other States

You are the Key, Stand Up for Yourself and Each Other

Let’s Talk NORS

3:45pm – 5:00pm

The Quest Upstream: One Community’s Journey to Support Inclusive Dementia Care

Preventing and Responding to Bullying in Long-Term Care

Back to the Basics: The 3 R’s of Advocacy – Collaboration Between HNJH MLTSS Member Advocates and the New Jersey Long-Term Care Ombudsman Program

Social Media Advocacy – Building a Bigger Base

6:00pm – 9:00pm

Awards Ceremony and Reception

Tuesday, November 5

8:30am – 10:00am

Plenary – Nursing Home Quality: The CMS 5-Point Plane

10:15am – 11:30am

Addressing Abuse, Neglect, & Suspicion of Crime Against Nursing Home Resident

Pre-Dispute Arbitration Agreements: Just Say No 

Virtual Visitation in Long-Term Care Facilities

Engage with Older Adults™ – Behavioral Health Skills Training: A New Approach to Workforce Training

12:00pm – 2:00pm

Resident Empowerment Luncheon

2:30pm – 3:45pm

Forgotten Victims No More

Protecting Residents from Financial Exploitation: Tips and Resources

Stand for Quality…Ombudsman Are Not Always the Experts

Engaging and Empowering Consumers Transitioning to MLTSS

4:00pm – 5:30pm

Plenary – Nursing Home Evictions: The Federal Response and Systems Advocacy

Wednesday, November 6

9:00am – 12:00pm

Intensive #1: Behavioral Health Intensive: Taking the Mystery Out of Mental Illness

Intensive #2: Using Data to Strengthen Your Nursing Home Advocacy

Intensive #3: Good Care is Restraint Free! Changing the Culture of Care