Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19

2020 Consumer Voice Conference

Join us virtually for the 2020 Conference!

  • Listen to key experts at the federal level discuss the latest policy updates;
  • Hear the voice of long-term care consumers;
  • Connect with advocates nationwide and learn about best practices;
  • Gain skills relevant to your work; and
  • Return to your community revitalized and equipped with new tools to put your systems and individual advocacy into action!

Our virtual conference will include the same great content you expect from a Consumer Voice Conference with new, unique opportunities to connect online.

Registration for the conference includes three full days of LIVE programming and 30 days of access to all of the recordings after the event.

See session topics and the preliminary agenda below.

REGISTER
 

Registration FAQs

Registration FAQs

How do I register for the virtual Consumer Voice Annual Conference?

The 2020 Consumer Voice Annual Conference is being held through Accelevents. Accelevents is an engaging virtual event platform that allows us to stream live sessions, offer opportunities for questions via chat or audio, and time for networking.

Note that Accelevents works best when using Google Chrome.

To register for the conference click the registration button above or go to: https://www.accelevents.com/e/2020ConsumerVoiceAnnualConference.

Step-by-Step Instructions

Step-by-Step Instructions

Open a window in Google Chrome.  Go to: https://www.accelevents.com/e/2020ConsumerVoiceAnnualConference and, click Register (Note you do not need to register for individual sessions.) Follow these steps:

1.  Choose your ticket. (You may register more than one person from the same organization by increasing the number of tickets.)

Access Codes:

  • If you have an access code, enter it at the top.

Membership:

  • If you would like to become a Consumer Voice member or would like to renew your membership, choose the Consumer Voice Member ticket type, then add-on a membership.
    • If you would like to pay for your membership via check, do not select a membership on the registration form. Instead, print and mail the membership application with the applicable payment to Consumer Voice, 1001 Connecticut Ave. NW, Ste. 632, Washington, DC 20036.
    • If you are from a larger organization and would like to add a membership for a group with a budget over $150K, please purchase group membership via this form then register for the conference.
  • If you are unsure of your membership status, email csteier@theconsumervoice.org before registering.

2. Click Continue on the right side of the screen.

3. Enter the ticket buyer's information.  Choose a password.  You will use this password and your email address to log into the event hub on the first day of the conference. Click Continue.

4. Enter information for the ticket holder, or in the drop-down at the top select Copy Data from Ticket Buyer. (If you are registering for more than one person, you will enter information for each conference attendee.)

5. Scroll down and upload your photo (including a photo will help make the virtual experience more personal!) and answer the questions, if applicable. Click Continue.

6. On the next screen, note the information provided on the right side.

  • If you prefer to pay for registration via check, input discount code: PAYBYCHECK. Note that all payments must be received by the start of the conference.
  • Be sure to read the full conference policies, including cancellation policy.

Discount Codes:

  • If you have a discount code or would like to pay by check, enter the code.

 7.  Enter your payment information, and click Continue. You will be emailed a confirmation receipt. 

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How do I pay by check?

To pay by check or money order, enter discount code: PAYBYCHECK on the payment screen.

Note that if you would like to pay for a membership via check, do not select a membership on the registration form.  Instead, print and mail the membership application and send with payment.

Please promptly print, sign and return the email receipt with your check, to the address given on the receipt.  Note that check payments must be sent immediately after registering; all payments must be received by the start of the conference.  Invoices are available by request; email aona@theconsumervoice.org.

Why do I need to upload a photo?

While it is not required, when setting up your account, we encourage you to upload a photo to your profile in order to make the virtual experience more personal.

Why is the registration page showing up blank?

Accelevents works best in Google Chrome. If your page is showing up blank, copy the registration link and paste it into a window in Google Chrome.  Note that the virtual event hub, where all conference content will be accessed, is also best used in Google Chrome.

On the first day of the conference, what do I do?

In Google Chrome, go to: https://www.accelevents.com/e/2020ConsumerVoiceAnnualConference and click "Enter Site."  When prompted, login with the password you chose during registration or create a login using the email address with which you registered.  You will use this login to enter the virtual event hub each day.

How do I know if I am a Consumer Voice member?

If you are not sure if you are a Consumer Voice member, email csteier@theconsumervoice.org.

Do I need to add on Consumer Voice membership?

If you are an active Consumer Voice member, you do not need to add on a membership. Simply, choose the Consumer Voice Member ticket type.

If you would like to add on a membership in order to register for the conference at the reduced member rate ($300), choose the Consumer Voice Member ticket type and choose an add-on membership. Learn more about Consumer Voice memberships.

If you would prefer to pay for your membership via check, print and mail the membership application with the applicable payment.

If you are from an organization with a budget over $150K, please purchase membership via this form prior to submitting the conference registration form.

What type of membership should I add on?

Membership is available for both individuals and groups. Note that the Consumer Voice/NALLTCO dual membership is only available to local long-term care ombudsmen. Learn more about Consumer Voice memberships.

How do I cancel my registration?

All cancellation requests for registration must be made in writing to aona@theconsumervoice.org. A refund, minus a $100.00 processing fee, will be made for each request dated prior to December 1, 2020. No registration refunds will be issued after December 1st.

What are conference policies regarding payments, cancellations, refunds, liability, and use of photos/videos?

Read the full Conference Policies.

Is there an app/can I use my phone or tablet to access the conference?

There is not an app, but the conference virtual hub is mobile friendly.  Be sure you are accessing the hub via Google Chrome.

How do I become a Conference Sponsor or Exhibit at the conference?

Learn more here.

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Discounts

Discounts

Members

Consumer Voice members are eligible for a reduced registration rate.  If you are a member, select the Consumer Voice Member ticket type when registering.

If you would like to add or renew your membership, select the Consumer Voice Member ticket type and add-on a membership.

If you are unsure of your membership status, email csteier@theconsumervoice.org before registering.

Speakers

Speakers interested in attending the entire conference are eligible for a discounted registration rate. To register as a speaker, email info@theconsumervoice.org for the access code.

Residents

All residents of long-term care are eligible for free registration. To register as a long-term care resident, email info@theconsumervoice.org for the discount code.

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Become a Sponsor or Exhibit at the Conference

Become a Sponsor or Exhibit at the Conference

Join us as a Sponsor or Exhibitor during our 2020 Annual Conference virtual event! Our virtual conference platform provides many opportunities for sponsors and exhibitors to interact with leading advocates and policy experts from around the country and contribute to their advocacy by sharing information and resources about your own important work.

Learn more about exhibiting or becoming a sponsor.

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Session Topics & Preliminary Agenda

This agenda is subject to change; check back often as it continues to be updated. View the preliminary agenda as a PDF.

 

Session Topics include:

  • Lessons Learned During COVID-19 and Steps for the Future
  • Ombudsman Program Reentry and Recovery
  • Addressing Disparities in Long-Term Care
  • Supporting Behavioral Health for Residents
  • Reuniting Residents and Families - A Look at Visitation During COVID-19
  • Advocating for Staffing in Nursing Homes
  • Accessing Mental Health Supports for Residents
  • The Power of Language 
  • Recognizing and Reducing Bias
  • Immunity for Facilities - What Does that Mean for Residents and Families?
  • End of Life Care Planning - Promoting Self-Determination
  • The Workforce Shortage in Long-Term Care: Evidence, Implications, and Advocacy
  • Preventing Elder Financial Exploitation
  • Caring for One Another During COVID-19
  • Autonomy vs Safety for Ethical Decision-Making
  • Engaging Residents Virtually
  • Family Council Advocacy During COVID-19

and more ...


Help

Email info@theconsumervoice.org with any questions.