News Article

Consumer Voice Seeking Feedback on Resident and Family Member Experiences

May 04, 2021

Consumer Voice is seeking feedback from residents of long-term care facilities and their family members and friends about their experiences with visitation in the facility.  Over the past several months, the Centers for Medicare & Medicaid Services (CMS) has updated its guidance on visitation in nursing homes.  Despite the updated guidance and significant decrease in COVID-19 cases in facilities, there are nursing homes that are still prohibiting visitation or placing inappropriate restrictions on how visitation and activities may occur.  We want to hear from residents and families about what your experience has been since CMS has updated its guidance.

• Resident Experience Survey
• Family and Friends Survey (If you have already completed this survey earlier this year or last year, please complete it again as the questions have changed.)

Consumer Voice is seeking your input so that we may use it to advocate, at the state and federal levels, on behalf of residents. Please share these surveys.

Note: If you have previously completed these surveys earlier this year or last year, we invite you to complete the forms again as the questions have changed.