Resources in IA

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State Ombudsman Program

Cindy Pederson , State LTC Ombudsman

Iowa Department on Aging
All LLTCOs may be faxed at 515-725-3313 and reached toll free at 1-866-236-143

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (515) 393-1710 or (866) 236-1430
Fax: (515)725-3313
Website: https://www.iowaaging.gov/state-long-term-care-ombudsman/find-your-local-long-term-care-ombudsman

Lin Christensen , Medicaid Managed Care Ombudsman

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (866) 236-1430

Local Ombudsman Programs

Kim Weaver

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (712) 541-2641, toll free number: 1-866-236-1430
Area Served: Northern District of Iowa

Pam Railsback

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (319) 541-0318, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa

Julie Pollock

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (712)-249-7424, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa

Katie Mulford , Administrative Assistant

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: 515-725-3344, toll free number: 1-866-236-1430
Area Served: State

Melanie Kempf

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: 515-657-1912, toll free number: 1-866-236-1430
Fax: 515.725.3313
Area Served: Northern District of Iowa

Pam Heagle , Medicaid Managed Care Ombudsman

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (866) 236-1430

Jennifer Golle

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (641)420-9850, toll free number: 1-866-236-1430
Area Served: Northern District of Iowa

Kim Cooper

Iowa Department of Aging

510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (563) 210-7439, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa

Citizen Advocacy Groups

Other

Office on Aging

Linda Miller , Director
Iowa Department of Aging

Jessie Parket Building , 510 E. 12th Street, Suite 2
Des Moines, ia 50319-9025
Work: (515) 725-3333
Fax: 515.725.3322

Protection and Advocacy System

Jane Hudson , Executive Director
Disability Rights Iowa

400 E. Court Avenue, Ste 300
Des Moines, ia 50309
Work: (800) 779-2502
Fax: 515-278-0539

Quality Improvement Organization

Livanta Iowa

, ia
Work: (888) 755-5580
Website: https://www.livantaqio.com/en/states/iowa

State Attorneys General

Tom Miller

Hoover State Office Building , 1305 E. Walnut
Des Moines, ia 50319
Work: (515) 281-5164
Fax: (515) 281-4209
Website: http://www.iowaattorneygeneral.gov

Adult Protective Services Agency

Julie Allison , Bureau Chief
Department of Human Services

1305 E. Walnut
Des Moines, ia 50319
Work: (515) 281-6802

Board of Examiners for Nursing Home Administrator

Sharon Dozier , Board Executive
Iowa Dept. of Public Health

Lucas State Office Building , 321 E. 1th Street, 5th Floor
Des Moines, ia 50319-0075
Work: (515) 281-4401
Fax: (515) 281-3121

Licensure and Certifications

Dawn Fisk , Division Administrator
Iowa Department of Inspection & Appeals

Lucas State Office Building , 321 East 12th Street
Des Moines, ia 50319-0083
Work: (515) 281-4233
Fax: (515) 242-5022

Medicaid Agency/ Iowa Medicaid Enterprise

Julie Lovelady , Interim Medicaid Director
Iowa Department of Human Services

100 Army Post Road
Des Moines, ia 50315
Work: (515) 256-4640

Medicaid Fraud Unit Control

Jeremy Ingrim , Director
Department of Inspection and Appeals

Lucas State Office Building , 312 East 12th Street
Des Moines, ia 50319-0083
Work: (515) 281-7086
Fax: (515) 725-1245

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