Specialized Information for:
Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19Cindy Pederson , State LTC Ombudsman
Iowa Department on Aging
All LLTCOs may be faxed at 515-725-3313 and reached toll free at 1-866-236-143
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (515) 393-1710 or (866) 236-1430
Fax: (515)725-3313
Website: https://www.iowaaging.gov/state-long-term-care-ombudsman/find-your-local-long-term-care-ombudsman
Kim Weaver
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (712) 541-2641, toll free number: 1-866-236-1430
Area Served: Northern District of Iowa
Pam Railsback
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (319) 541-0318, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa
Julie Pollock
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (712)-249-7424, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa
Katie Mulford , Administrative Assistant
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: 515-725-3344, toll free number: 1-866-236-1430
Area Served: State
Melanie Kempf
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: 515-657-1912, toll free number: 1-866-236-1430
Fax: 515.725.3313
Area Served: Northern District of Iowa
Pam Heagle , Medicaid Managed Care Ombudsman
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (866) 236-1430
Jennifer Golle
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (641)420-9850, toll free number: 1-866-236-1430
Area Served: Northern District of Iowa
Kim Cooper
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (563) 210-7439, toll free number: 1-866-236-1430
Area Served: Southern District of Iowa
Lin Christensen , Medicaid Managed Care Ombudsman
Iowa Department of Aging
510 E. 12th Street, Ste 2
Des Moines, ia 50319
Work: (866) 236-1430
Office on Aging
Linda Miller
, Director
Iowa Department of Aging
Jessie Parket Building
, 510 E. 12th Street, Suite 2
Des Moines, ia 50319-9025
Work: (515) 725-3333
Fax: 515.725.3322
Protection and Advocacy System
Jane Hudson
, Executive Director
Disability Rights Iowa
400 E. Court Avenue, Ste 300
Des Moines, ia 50309
Work: (800) 779-2502
Fax: 515-278-0539
Quality Improvement Organization
Livanta Iowa
, ia
Work: (888) 755-5580
Website: https://www.livantaqio.com/en/states/iowa
State Attorneys General
Tom Miller
Hoover State Office Building
, 1305 E. Walnut
Des Moines, ia 50319
Work: (515) 281-5164
Fax: (515) 281-4209
Website: http://www.iowaattorneygeneral.gov
Adult Protective Services Agency
Julie Allison
, Bureau Chief
Department of Human Services
1305 E. Walnut
Des Moines, ia 50319
Work: (515) 281-6802
Board of Examiners for Nursing Home Administrator
Sharon Dozier
, Board Executive
Iowa Dept. of Public Health
Lucas State Office Building
, 321 E. 1th Street, 5th Floor
Des Moines, ia 50319-0075
Work: (515) 281-4401
Fax: (515) 281-3121
Licensure and Certifications
Dawn Fisk
, Division Administrator
Iowa Department of Inspection & Appeals
Lucas State Office Building
, 321 East 12th Street
Des Moines, ia 50319-0083
Work: (515) 281-4233
Fax: (515) 242-5022
Medicaid Agency/ Iowa Medicaid Enterprise
Julie Lovelady
, Interim Medicaid Director
Iowa Department of Human Services
100 Army Post Road
Des Moines, ia 50315
Work: (515) 256-4640
Medicaid Fraud Unit Control
Jeremy Ingrim
, Director
Department of Inspection and Appeals
Lucas State Office Building
, 312 East 12th Street
Des Moines, ia 50319-0083
Work: (515) 281-7086
Fax: (515) 725-1245