Specialized Information for:
Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19Carolyn Fenn , State LTC Ombudsman
Massachusetts Exec Office of Elder Affairs
1 Ashburton Place, 5th Floor
Boston, ma 02108-1518
Work: (617) 222-7491
Fax: (617) 727-9368
Website: http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/
Michele Wolfe , Regional Director
Highland Valley Elder Services
LTC Ombudsman Program
320 Riverside Drive
Northampton, ma 01060
Work: (413) 586-2000
Fax: (413) 584-7076
Area Served: Montgomery, Northampton, Pelham, Plainfield, Russell, Southampton, Southwick, Tolland, Westfield areas
Marilynn Strauss , Program Director
South Shore Elder Services
LTC Ombudsman Program
1515 Washington St
Braintree, ma 02184
Work: (781)848-3910
Fax: 781-843-8279
Area Served: Braintree, Cohasset, Hingham, Holbrook, Hull, Milton, Norwell, Quincy, Randolph, Scituate, Weymouth areas
Chaz Rudich , Program Director
Elder Services of the Merrimack Valley, Inc
LTC Ombudsman Program
280 Merrimack Street, Suite 400
Lawrence, ma 01843
Work: 978-683-7747
Fax: 978-651-3254
Website: https://www.esmv.org/
Area Served: Amesbury, Billerica, Boxford, Chelmsford, Dracut, Dunstable, Georgetown, Groveland, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, N Andover, Rowley, Salisbury, Tewksbury, Tyngsborough, W Newbury, Westford areas
Chaz Rudich , Program Coordinator
North Shore Elder Services
LTC Ombudsman Program
300 Rosewood Dr
, Suite 200
Danvers, ma 01923
Work: 978-651-3524
Area Served: Chelsea, Danvers, Everett, Malden, Marblehead, Medford, Melrose, Middleton, North Reading, Peabody, Reading, Revere Salem, Stoneham, Wakefield, Winthrop
Elba Pires , Program Director
Westmass Eldercare
LTC Ombudsman Program
4 Valley Mill Road
Holyoke, ma 01040
Work: (413)538-9020
Fax: 413-538-6258
Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow, South Hadley, Ware areas
Margaret Pilkington , Program Director
Bristol Elder Services
1 Fr.Devalles Blvd. B-8 Str 101
Fall River, ma 02723
Work: 508-675-2101
Area Served: Attleboro Berkley Dighton Fall River Freetown Mansfield North Attleboro Norton Raynham Rehoboth Seekonk Somerset Swansea Taunton Westport
Jillian O'Brien , Ombudsman Program Director
Greater Lynn Senior Services
LTC Ombudsman Program
8 Silsbee Street
Lynn, ma 01901
Work: (781)477-9618
Fax: 781-477-9361
Area Served: Cambridge, Lynn, Lynnfield, Nahant, Saugus, Somerville, Swampscott
Susan Morrison , Program Director
Hessco/Sharon
LTC Ombudsman Program
One Merchant Street
Sharon, ma 02067
Work: (781)784-4944
Fax: 781-784-4922
Area Served: Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood, Wrentham areas
Allan Mitchell , Program Director
Greater Springfield Senior Services
LTC Ombudsman Program
66 Industry Avenue
, Suite 9
Springfield, ma 01104
Work: (413)781-8800 ext. 178
Website: http://www.gsssi.org
Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland, Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham areas
Krystyn Milone , Program Director
Minuteman Senior Services
LTC Ombudsman Program
26 Crosby Dr.
Bedford, ma 01730
Work: (781)272-7177
Fax: 781-229-6190
Area Served: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington areas
Sharon Melia , Program Director
Central Massachusetts Area on Aging
LTC Ombudsman Program
360 West Boylston St.
West Boylston, ma 01583
Work: (508) 853-1373
Area Served: Ashburnham, Ashby, Auburn, Ayer, Baldwinville, Barre, Bellingham, Berlin, Blackstone, Bolton, Boylston, Brookfield, Charlton, Clinton, Douglas, Dudley, East Brookfield, Fitchburg, Franklin, Gardner, Grafton, Groton, Hardwick, Holden, Hopedale, Hubbardston
Marietta McCarthy , Program Director
ETHOS Southwest Boston Senior Services
LTC Ombudsman Program
555 Armory Street
, ETHOS
Jamaica Plain, ma 02130
Work: (617)522-6700
Fax: 617-524-2899
Area Served: Boston area
Amanda Height , Program Director Berkshire County
Berkshire County
LTC Ombudsman Program
877 South St. Suite 4E
Pittsfield, ma 01201
Work: (413)499-0524, x726
Fax: 413-445-5395
Area Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marleborough, N Adams, Otis, Peru, Pittsfield
Beverly Flanagan , Program Director
SeniorCare, Inc.
LTC Ombudsman Program
5 Blackburn Center
Gloucester, ma 01930
Work: (978) 281-1750
Fax: (978) 281-1753
Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield, Wenham areas
Anna Dougherty , Program Director
Coastline Elderly Services
LTC Ombudsman Program
1646 Purchase Street
New Bedford, ma 02740
Work: (508) 999-6400
Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion, Mattapoisett, New Bedford, South Dartmouth areas
Anna Dougherty , Program Director
Cape Cod & Islands Regional Program
LTC Ombudsman Program
68 Route #134
South Dennis, ma 02660
Work: (508)394-4630
Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich, Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas
Lila Burgess , Program Director
Old Colony Planning Council
LTC Ombudsman Program
70 School Street
Brockton, ma 02301
Work: (508)583-1833
Fax: 508-559-8768
Area Served: Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Rockland, Stoughton, Wareham, W. Bridgewater, Whitman counties
Mary Brooks , Ombudsman Program Director
Baypath Elder Services
LTC Ombudsman Program
33 Boston Post Road
Marlborough, ma 01752
Work: (508)573-7200
Fax: 508-573-7222
Area Served: Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough areas
Trevor Boeding , Program Director
LifePath
LTC Ombudsman Program
101 Munson Street
, Suite 201
Greenfield, ma 01301
Work: (413)773-5555
Website: http://lifepathma.org/services/services-for-elders/long-term-care-ombudsman-program
Area Served: Serving all towns in Franklin County, as well as the North Quabbin region towns of Athol, Petersham, Phillipston and Royalston.
Julie Arias , Program Director
Springwell, Inc
307 Waverley Oaks Rd Suite 205
Waltham, ma 02452
Work: 617-926-4100
Fax: 617-572-5744
Area Served: Belmont, Brookline, Needham,Newton, Waltham, Watertown Wellesly and Weston
MA Advocates for Nursing Home Reform
Arlene Germain
, President
P.O. Box 560224
Medford, ma 02156
Work: (800)988-4450
Website: http://www.manhr.org
Area Served: info@MANHR.org
Office on Aging
Elizabeth Chen
, Secretary
MA Executive Office of Elder Affairs
One Ashburton Place, 5th Floor
Boston, ma 02108
Work: (617)727-7750
Fax: (617) 727-9368
Protection and Advocacy System
Marlene Sallo
, Executive Director
Disability Law Center, Inc.
11 Beacon Street
, Suite 925
Boston, ma 02108
Work: (617)723-8455
Fax: (617)723-9125
Website: http://www.dlc-ma.org/
Quality Improvement Organization
Livanta, LLC Massachusetts
, ma
Work: (866) 815-5440
State Attorneys General
Maura Healey
, Attorney General
1 Ashburton Place
Boston, ma 02108-1518
Work: (617) 727-2200
Website: http://www.mass.gov/ago/
Medicaid Policy and Programs
Robin Callanhan
, Deputy Director
MA Dept. of Health and Human Services
1 Ashburn Place
, 11th Floor, Room 1109
Boston, ma 02108
Work: (617) 573-1770
Adult Protective Services Agency
Bree Cunningham
, Director
Executive Office of Elder Affairs Protective Services
1 Ashburton Place
, 5th Floor
Boston, ma 02108
Work: (617) 727-7750
Board of Examiners for Nursing Home Administrator
Rula F. Harb
, Executive Director of Regulation in Nursing
Board of Registration for NHA
239 Causeway Street
, Suite 500, 5th Floor
Boston, ma 02114
Work: (617)727-9925
Fax: (617) 973-0980
Licensure and Certifications
Monica Bharel, MD
, Commissioner
Massachusetts Department of Public Health Division Health Care Quality
99 Chauncy Street, 11th Floor
Boston, ma 02111
Work: (617) 753-7300
Fax: (617) 753-7320
Medicaid Agency
Daniel Tsai
, Assistant Secretary
MA Dept. of Health and Human Services
1 Ashburn Place, 11th Floor Room 1109
Boston, ma 02108
Work: (617) 573-1770
Medicaid Fraud Unit Control
George Zachos
, Director
Office of the Attorney General
One Ashburton Place
Boston, ma 02108
Work: (617) 963-2033
Fax: (617)722-2008