Resources in MA

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State Ombudsman Program

Mary McKenna , State LTC Ombudsman

Massachusetts Exec Office of Elder Affairs
State LTC Ombudsman

1 Ashburton Place , 5th Floor
Boston, ma 02108-1518
Work: (617) 222-7457
Fax: (617) 727-9368
Website: http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/

Local Ombudsman Programs

Patti White , Program Director

South Shore Elder Services
LTC Ombudsman Program

1515 Washington St
Braintree, ma 02184
Work: (781)848-3910
Fax: (781)848-3910
Area Served: Braintree, Cohasset, Hingham, Holbrook, Hull, Milton, Norwell, Quincy, Randolph, Scituate, Weymouth areas

Gretchen Torres , Program Director

Springwell

307 Waverley Oaks Rd Suite 205
Waltham, ma 02452
Work: (781)647-5327
Fax: (781)647-5327
Area Served: Belmont, Brookline, Needham,Newton, Waltham, Watertown Wellesly and Weston

Cathy Stone , Ombudsman Director

Tri-Valley Elder Services, Inc.
LTC Ombudsman Program

10 Mill Street
Dudley, ma 01571
Fax: (508)949-6640 - Areas Served: Bellingham, Blackstone, Brookfield, Charlton, Douglas, Dudley East Brookfield, Franklin,Hopedale, Medway, Mendon, Milford
Website: https://www.trivalleyinc.org/
Area Served: Millville, Northbridge, Oxfod, Southbridge, Spencer, Sturbridge, Sutton, Upton, Uxbridge, Warren, Webster, Whitinsville

Chaz Rudich , Program Director

Elder Services of the Merrimack Valley, Inc
LTC Ombudsman Program

280 Merrimack Street, Suite 400
Lawrence, ma 01843
Work: 978-651-3063
Fax: 978-651-3524
Website: https://www.esmv.org/
Area Served: Amesbury, Billerica, Boxford, Chelmsford, Dracut, Dunstable, Georgetown, Groveland, Haverhill, Lawrence, Lowell, Merrimac, Methuen, Newbury, Newburyport, N Andover, Rowley, Salisbury, Tewksbury, Tyngsborough, W Newbury, Westford areas

Elba Pires , Program Director

Westmass Eldercare
LTC Ombudsman Program

4 Valley Mill Road
Holyoke, ma 01040
Work: (413)538-9020
Fax: (413)538-9020
Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow, South Hadley, Ware areas

Margaret Pilkington , Program Director

Bristol Elder Services

1 Fr.Devalles Blvd. B-8 Str 101
Fall River, ma 02723

Jillian O'Brien , Ombudsman Program Director

Greater Lynn Senior Services
LTC Ombudsman Program

8 Silsbee Street
Lynn, ma 01901
Work: (781)477-9618
Fax: (781)477-9618
Area Served: Lynn, Lynnfield, Nahant, Saugus, Swampscott areas

Susan Morrison , Program Director

Hessco/Sharon
LTC Ombudsman Program

One Merchant Street
Sharon, ma 02067
Work: (781)784-4944
Fax: (781)784-4944
Area Served: Canton, Dedham, Foxborough, Medfield, Millis, Norfolk, Norwood, Plainville, Sharon, Walpole, Westwood, Wrentham areas

Allan Mitchell , Program Director

Greater Springfield Senior Services
LTC Ombudsman Program

66 Industry Avenue , Suite 9
Springfield, ma 01104
Work: (413)781-8800 ext. 178
Website: http://www.gsssi.org
Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland, Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham areas

Sharon Melia , Assistant Director

Long-Term Care Ombudsman Program
Elder Services of Worcester

67 Millbrook St.
Worcester, ma 01606
Work: (508) 756-1545 x455
Area Served: Auburn, Barre, Boylston, Grafton, Hardwick, Holden, Leicester, Millbury, New Braintree, Oakham, Paxton, Rutland, Shrewsbury, West Boylston, Worcester

Marietta McCarthy , Program Director

ETHOS Southwest Boston Senior Services
LTC Ombudsman Program

555 Armory Street , ETHOS
Jamaica Plain, ma 02130
Work: (617)522-6700
Fax: (617)522-6700
Area Served: Boston area

Krystyn Malone , Director

Minuteman
LTC Ombudsman Program

26 Crosby Dr.
Bedford, ma 01730
Work: (781)272-7177
Fax: (781)861-0896
Area Served: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington areas

Mary Laprade , Assistant Director

Long-Term Care Ombudsman Program
Elder Services of Worcester

Amanda Height , Program Director Berkshire County

Berkshire County
LTC Ombudsman Program

877 South St. Suite 4E
Pittsfield, ma 01201
Work: (413)499-0524, x726
Fax: (413)499-0524
Area Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marleborough, N Adams, Otis, Peru, Pittsfield

Michele Gaythwaite , Program Director

SeniorCare, Inc.
LTC Ombudsman Program

5 Blackburn Center
Gloucester, ma 01930
Fax: (866)927-1050
Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield, Wenham areas

Don Freeman , Director

Highland Valley Elder Services
LTC Ombudsman Program

320 Riverside Drive
Northampton, ma 01060
Work: (413)586-2000
Fax: (413)586-2000 - Areas Served: Amherst, Blandford, Chester, Chesterfield, Cummington, East Hampton, Goshen, Granville, Hadley, Hatfield, Middlefield,
Area Served: Montgomery, Northampton, Pelham, Plainfield, Russell, Southampton, Southwick, Tolland, Westfield areas

Sarah Franey , Program Director

Cape Cod & Islands Regional Program
LTC Ombudsman Program

68 Route #134
South Dennis, ma 02660
Work: (508)394-4630
Fax: (508)394-4630
Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich, Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas

Mee lee Chin , Program Director

North Shore Elder Services
LTC Ombudsman Program

152 Sylvan Street , Suite 925
Danvers, ma 01923
Work: (978)750-4540
Fax: (978)750-4540
Area Served: Danvers, Everett, Malden,Marbelhead,Medford,Melrose,Middleton,N Reading,Peabody,Reading,Salem,Stoneham,Wakefield,Chelsea, Revere

Donna Cabral , Program Director

Coastline Elderly Services, Inc.
LTC Ombudsman Program

1646 Purchase Street
New Bedford, ma 02740
Work: (508)999-6400
Fax: (508)999-6400
Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion, Mattapoisett, New Bedford, South Dartmouth areas

Lila Burgess , Program Director

Old Colony Planning Council
LTC Ombudsman Program

70 School Street
Brockton, ma 02301
Work: (508)583-1833
Fax: (508)583-1833
Area Served: Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Rockland, Stoughton, Wareham, W. Bridgewater, Whitman counties

Mary Brooks , Ombudsman Program Director

Baypath Elder Services
LTC Ombudsman Program

33 Boston Post Road
Marlborough, ma 01752
Work: (508)573-7200
Fax: (508)573-7200
Area Served: Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough areas

Trevor Boeding , Program Director

LifePath
LTC Ombudsman Program

101 Munson Street , Suite 201
Greenfield, ma 01301
Work: (413)773-5555
Website: http://lifepathma.org/services/services-for-elders/long-term-care-ombudsman-program
Area Served: Serving all towns in Franklin County, as well as the North Quabbin region towns of Athol, Petersham, Phillipston and Royalston.

Sheila Beane , Assistant Director

Long-Term Care Ombudsman Program
Montachusett Home Care Corporation

680 Mechanic St.
Leominster, ma 01453
Work: (978) 466-5406
Fax: (781) 627-9343
Area Served: Ashburnham, Ashby, Ayer, Berlin, Bolton, Clinton, Fitchburg, Gardner, Groton, Hubbardston, Lancaster, Leominster, Lunenburg, Pepperell, Princeton, Shirley, Sterling, Templeton, Townsend, Westminster, Winchendon

Geralyn Bailey , Program Director

Montachusett Home Care
LTC Ombudsman Program

Citizen Advocacy Groups

MA Advocates for Nursing Home Reform

Arlene Germain , President

P.O. Box 560224
Medford, ma 02156
Work: (800)988-4450
Website: http://www.manhr.org
Area Served: info@MANHR.org

Other

Office on Aging

Alice Bonner , Secretary
MA Executive Office of Elder Affairs

One Ashburton Place, 5th Floor
Boston, ma 02108
Work: (617)727-7750
Fax: (617) 727-9368

Protection and Advocacy System

Christine Griffin , Executive Director
Disability Law Center, Inc.

11 Beacon Street , Suite 925
Boston, ma 02108
Work: (617)723-8455
Fax: (617)723-9125
Website: http://www.dlc-ma.org/

Quality Improvement Organization

Livanta, LLC Massachusetts

, ma
Work: (866) 815-5440

State Attorneys General

Maura Healey , Attorney General

1 Ashburton Place
Boston, ma 02108-1518
Work: (617) 727-2200
Website: http://www.mass.gov/ago/

Medicaid Policy and Programs

Robin Callanhan , Deputy Director
MA Dept. of Health and Human Services

1 Ashburn Place , 11th Floor, Room 1109
Boston, ma 02108
Work: (617) 573-1770

Adult Protective Services Agency

Alec Graham , Director
Executive Office of Elder Affairs Protective Services

1 Ashburton Place , 5th Floor
Boston, ma 02108
Work: (617) 727-7750

Board of Examiners for Nursing Home Administrator

Rula F. Harb , Executive Director of Regulation in Nursing
Board of Registration for NHA

239 Causeway Street , Suite 500, 5th Floor
Boston, ma 02114
Work: (617)727-9925
Fax: (617) 973-0980

Licensure and Certifications

Monica Bharel, MD , Commissioner
Massachusetts Department of Public Health Division Health Care Quality

99 Chauncy Street, 11th Floor
Boston, ma 02111
Work: (617) 753-7300
Fax: (617) 753-7320

Medicaid Agency

Daniel Tsai , Assistant Secretary
MA Dept. of Health and Human Services

1 Ashburn Place, 11th Floor Room 1109
Boston, ma 02108
Work: (617) 573-1770

Medicaid Fraud Unit Control

George Zachos , Director
Office of the Attorney General

One Ashburton Place
Boston, ma 02108
Work: (617) 963-2033
Fax: (617)722-2008

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