Resources in MA

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State Ombudsman Program

Carolyn Fenn, State LTC Ombudsman

Massachusetts Executive Office of Health and Human Services

1 Ashburton Place, 5th Floor
Boston, MA 02108-1518
Work: (617) 222-7491
Fax: (617) 727-9368
Website: http://www.mass.gov/elders/service-orgs-advocates/ltc-ombudsman/

Local Ombudsman Programs

AgeSpan
LTC Ombudsman Program

Chaz Rudich, Program Director

300 Rosewood Dr, Suite 200
Danvers, MA 01923
Work: 978-683-7747
Fax: 978-651-3254
Website: https://agespan.org/
Area Served: Amesbury, Andover, Bradford, Chelmsford, Chelsea, Danvers, Everett, Haverhill, Lawrence, Lowell, Malden, Marblehead, Medford, Melrose, Methuen, Newburyport, North Andover, North Billerica, North Reading, Peabody, Reading, Revere, Rowley, Salem, Stoneham, Tewksbury, Wakefield, Westford

Baypath Elder Services
LTC Ombudsman Program

Mary Brooks, Ombudsman Program Director

33 Boston Post Road
Marlborough, MA 01752
Work: (508)573-7200
Fax: 508-573-7222
Area Served: Ashland, Dover, Framingham, Holliston, Hopkinton, Hudson, Marlborough, Natick, Northborough, Sherborn, Southborough, Sudbury, Wayland, Westborough areas

Baypath Elder Services
Region 1 Assisted Living Ombudsman Program

Caroline Drella, Assisted Living Ombudsman Program Director

33 Boston Post Rd West
Marlborough, MA 02301
Work: 508-583-1833
Fax: 508-599-8768
Area Served: Acton, Arlington, Ashland, Boston, Braintree, Brighton, Burlington, Charlestown, Concord, Dorchester, Framingham, Hingham, Hopkinton, Hudson, Jamaica Plain, Lexington, Lincoln, Marlborough, Milton, Mission Hill, Natick, Northborough, Quincy, Roxbury, South Boston, Sudbury, Wayland, West Roxbury, Westborough, Weymouth, Wilmington, Winchendon, Winchester, Woburn

Berkshire County
LTC Ombudsman Program

Amanda Height, Program Director Berkshire County

877 South St. Suite 4E
Pittsfield, MA 01201
Work: (413)499-0524, x726
Fax: 413-445-5395
Area Served: Adams, Alford, Becket, Cheshire, Clarksburg, Dalton, Egremont, Florida, Great Barrington, Hancock, Hinsdale, Lanesborough, Lee, Lenox, Monterey, Mt. Washington, New Ashford, New Marleborough, N Adams, Otis, Peru, Pittsfield

Bristol Elder Services

Margaret Pilkington, Program Director

1 Fr.Devalles Blvd. B-8 Str 101
Fall River, MA 02723
Work: 508-675-2101
Area Served: Attleboro Berkley Dighton Fall River Freetown Mansfield North Attleboro Norton Raynham Rehoboth Seekonk Somerset Swansea Taunton Westport

Central Massachusetts Area on Aging
LTC Ombudsman Program

Sharon Melia, Program Director

360 West Boylston St.
West Boylston, MA 01583
Work: (508) 853-1373
Area Served: Auburn, Ayer, Baldwinville, Charlton, Fitchburg, Franklin, Gardner, Grafton, Greendale, Groton, Holden, Lancaster, Leominster, Medway, Milford, Millbury, Northbridge, Rochdale, Shrewsbury, Southbridge, Spencer, Sterling, Uxbridge, Webster, West Boylston, West Brookfield, Whitinsville, Worcester

Coastline Elderly Services
LTC Ombudsman Program

Anna Dougherty, Program Director

1646 Purchase Street
New Bedford, MA 02740
Work: (508) 999-6400
Area Served: Acushnet, Dartmouth, Fairhaven, Gosnold, Marion, Mattapoisett, New Bedford, South Dartmouth areas

Elder Services of Cape Cod & Islands

Julianna Santiago, Program Director

68 Route 134
South Dennis, MA 02660-3774
Work: 508-394-4630 x501
Fax: 508-394-0453
Area Served: Barnstable, Bourne, Brewster, Chatham, Chilmark, Dennis, Eastham, Edgartown, Falmouth, Gay Head, Harwich, Mashpee, Nantucket, Oak Bluffs, Orleans, Provincetown, Sandwich, Tisbury, Truro, Wellfleet, W Tisbury, Yarmouth areas

ETHOS Southwest Boston Senior Services
LTC Ombudsman Program

Marietta McCarthy, Program Director

555 Armory Street, ETHOS
Jamaica Plain, MA 02130
Work: (617)522-6700
Fax: 617-524-2899
Area Served: Boston area

Greater Lynn Senior Services
LTC Ombudsman Program

Jillian O'Brien, Ombudsman Program Director

8 Silsbee Street
Lynn, MA 01901
Work: (781)477-9618
Fax: 781-477-9361
Area Served: Cambridge, Lynn, Lynnfield, Nahant, Saugus, Somerville, Swampscott

Greater Springfield Senior Services
Region 1 Assisted Living Ombudsman Program

Amber Haywood, Assisted Living Ombudsman Program Director

66 Industry Ave
Springfield, MA 01104
Work: 413-781-8800
Area Served: Agawam. Amherst, Auburn, Ayer, Belchertown, Blackstone, Charlton, Chicopee, Clinton, Dalton, East Longmeadow, Fitchburg, Franklin, Gardner, Greenfield, Holyoke, Hopedale, Lancaster, Lanesboro, Lee, Leeds, Lenox, Leominster, Longmeadow, Ludlow, Milford, Northampton, Northbridge, Pittsfield, Shrewsbury, South Hadley, Southwick, Springfield, Ware, Webster, West Groton, Westfield, Wilbraham, Worcester

Greater Springfield Senior Services
LTC Ombudsman Program

Allan Mitchell, Program Director

66 Industry Avenue, Suite 9
Springfield, MA 01104
Work: (413)781-8800 ext. 178
Website: http://www.gsssi.org
Area Served: Agawam, Brimfield, E. Longmeadow, Hampden, Holland, Monson, Palmer, Springfield, Wales, W. Springfield, Wilbraham areas

Highland Valley Elder Services
LTC Ombudsman Program

Michele Wolfe, Regional Director

320 Riverside Drive
Northampton, MA 01060
Work: (413) 586-2000
Fax: (413) 584-7076
Area Served: Montgomery, Northampton, Pelham, Plainfield, Russell, Southampton, Southwick, Tolland, Westfield areas

LifePath
LTC Ombudsman Program

Trevor Boeding, Program Director

101 Munson Street, Suite 201
Greenfield, MA 01301
Work: (413)773-5555
Website: http://lifepathma.org/services/services-for-elders/long-term-care-ombudsman-program
Area Served: Serving all towns in Franklin County, as well as the North Quabbin region towns of Athol, Petersham, Phillipston and Royalston.

Minuteman Senior Services
LTC Ombudsman Program

Krystyn Milone, Program Director

26 Crosby Dr.
Bedford, MA 01730
Work: (781)272-7177
Fax: 781-229-6190
Area Served: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington areas

Office of Health and Human Services
Assisted Living Ombudsman Program Region 5

Donna Bucca, Assisted Living Ombudsman Program Director

1 Ashburton Place, Room 517
Boston, MA 02108
Work: 617-727-7750
Fax: 617-727-9368
Area Served: Beverly, Brookline, Chestnut Hill, Cambridge, Ipswich, Lynnfield, Needham, Newton, Saugus, Somerville, Swampscott, Waltham, Watertown, Wellesley, Weston

Old Colony Planning Council
LTC Ombudsman Program

Lila Burgess, Program Director

70 School Street
Brockton, MA 02301
Work: (508)583-1833
Fax: 508-559-8768
Area Served: Abington, Avon, Bridgewater, Brockton, Carver, Duxbury, E. Bridgewater, E. Wareham, Easton, Halifax, Hanover, Hanson, Kingston, Lakeville, Marshfield, Middleborough, Pembroke, Plymouth, Rockland, Stoughton, Wareham, W. Bridgewater, Whitman counties

Old Colony Planning Council
Assisted Living Ombudsman Program Region 3

Gabrielle Sylvain-Jean, Assisted Living Ombudsman Program Director

70 School St
Brockton, MA 02301
Work: 508-589-1833
Fax: 508-559-8768
Area Served: Attleboro, Bourne, Brewster, Brockton, Canton, Centerville, Chatham, Cohasset, Dartmouth, Dedham, Duxbury, Easton, Fairhaven, Fall River, Falmouth, Hanson, Hyannis, Kingston, Mansfield, Marshfield, Martha's Vineyard, Mashpee, Nantucket, New Bedford, North Attleboro, Norton, Norwood, Pembroke, Plymouth, Pocasset, Raynham, Sandwich, Sharon, Somerset, Stoughton, Swansea, Taunton, Walpole, Wareham, Westwood, Wrentham, Yarmouth

SeniorCare, Inc.
LTC Ombudsman Program

Susan Carter, Program Director

49 Blackburn Center
Gloucester, MA 01930
Work: (978) 281-1750
Fax: (978) 281-1753
Area Served: Beverly, Essex, Gloucester, Hamilton, Ipswich, Manchester, Rockport, Topsfield, Wenham areas

South Shore Elder Services
LTC Ombudsman Program

Marilynn Strauss, Program Director

1515 Washington St
Braintree, MA 02184
Work: (781)848-3910
Fax: 781-843-8279
Area Served: Braintree, Canton, Cohasset, Dedham, Foxborough, Hingham, Holbrook, Hull, Milton, Medfield, Millis, Norfolk, Norwell, Norwood, Plainville, Quincy, Randolph, Scituate, Sharon, Walpole, Westwood, Weymouth, Wrentham

Springwell, Inc

Julie Arias, Program Director

307 Waverley Oaks Rd Suite 205
Waltham, MA 02452
Work: 617-926-4100
Fax: 617-572-5744
Area Served: Belmont, Brookline, Needham,Newton, Waltham, Watertown Wellesly and Weston

Westmass Eldercare
LTC Ombudsman Program

Elba Pires, Program Director

4 Valley Mill Road
Holyoke, MA 01040
Work: (413)538-9020
Fax: 413-538-6258
Area Served: Belchertown, Chicopee, Granby, Holyoke, Ludlow, South Hadley, Ware areas

Citizen Advocacy Groups

MA Advocates for Nursing Home Reform

Arlene Germain, President

P.O. Box 560224
Medford, MA 02156
Work: (800)988-4450
Website: http://www.manhr.org
Area Served: info@MANHR.org

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