Individuals living in long-term care facilities deserve high-quality person-centered care, to experience quality of life, and be treated with dignity and respect. Consumer Voice surveyed residents of long-term care to find out what life is really like for them on a day-to-day basis. We asked questions regarding whether they are treated with dignity, have access to technology, and the issues that impact their daily life like staffing, food, and activities. We also asked questions about whether they are able to live life on their own terms.
Consumer Voice received answers from more than 450 residents and their responses were eye-opening.
Overall, we learned that while some facilities are living up to expectations, many are not. This report highlights themes identified in resident responses, such as poor staffing levels, feelings of loneliness, and a lack of autonomy and control over their lives. To hear directly from residents, we’ve included a sample of quotes residents provided in response to the survey. As one resident noted when asked about her quality of life, “we have gone from feeling we have a home, to a room in an institution.”
