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Initial Certification Training Videos

Module 1

Section 2

What is a Long-Term Care Ombudsman?

Section 6

Webinar – LTCOP Rule: Identifying and Addressing Individual Conflicts of Interest

Module 2

Section 2

LTC Informational Series Video 9 – Diversity in Long-Term Care Facilities

Adorable Kittens & Seniors Come Together and Help Each Other

Section 4

LTC Informational Series Video 7 – Addressing Dementia in Long-Term Care Facilities

Module 3

Section 2

Person-Centered Care: Person-Centered Language

Section 5

Residents’ Rights Month

Section 6

Person-Centered Care: Care Plans

Module 4

Section 4

Residents’ Rights

Section 6

The Thin Edge of Dignity

Module 5

Section 4

Residents Speak Out: Resident’s Rights

Module 6

Section 3

The Monkey Business Illusion

Anne Walker – Introduction

Module 7

Section 3

How to Obtain Consent (Long Term Care Ombudsman): Part 1

Anne Walker – Intake and Initial Plan

Section 4

Anne Walker – Investigation

Module 8

Section 2

Anne Walker – Analysis and Planning

Section 3

Brian Brashear

Anne Walker – Resolution

Module 10

Section 3

How to Obtain Consent (Long Term Care Ombudsman): Part 2