Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19
  • October is
    Residents' Rights Month

    The 2022 Residents’ Rights Month theme is "Inspiring Unity within Our Community." Find resources, activity ideas, and more to highlight residents' rights during October.

    Learn More
  • Consumer Voice Reports Reveal How
    Inadequate Staffing Affects Residents

    Chronic understaffing has been a serious problem in nursing homes for decades and has been exacerbated by the COVID-19 pandemic.

    Learn More
  • Registration is Open
    for the 2022 Annual Conference

    Join us virtually December 8-9, 2022.

    Learn More & Register
  • A Consumer Education Campaign Avoiding Drugs as
    Chemical Restraints

    While medicine is important for healthcare, in some cases it can cause more harm than good.

    Learn More & Find Resources
Consumer Voice Submits Comments on Rule Prohibiting Discrimination in Healthcare October 04, 2022

Consumer Voice sent a letter to the Office for Civil Rights at the Department of Health and Human Services commenting on the notice of proposed rulemaking on Section 1557 of the Patient Protection and Affordable Care Act (ACA).  The Health Care Rights Law (Section 1557 of the ACA) prohibits discrimination in health care on the basis of race, color, national origin, sex, age, and disability.

News Article
It's Residents' Rights Month! October 01, 2022

Residents’ Rights Month is an opportunity to focus on and celebrate the dignity and rights of every individual receiving long-term services and supports.

News Article
New CDC/CMS Guidance Ends Some Indoor Masking Requirements in Long-Term Care Facilities September 27, 2022

Under the new guidance, nursing homes in counties where COVID-19 community transmission is not high can choose not to require visitors to wear face coverings or masks while in the facility, except during an outbreak.

News Article
Use Our Advocacy Toolkit to Set Up a Visit to Urge Your Member of Congress to Support Policies that Hold Nursing Homes Accountable June 21, 2022

Nursing homes have been telling Members of Congress why they can’t provide quality care and hire staff.  Your Members need to hear from YOU to say “Yes, they can” and to support policies that will hold the nursing homes accountable.

Take Action
Submit Detailed Responses to CMS Regarding Staffing May 26, 2022

Get our detailed model responses to submit to the Centers for Medicare & Medicaid Services regarding a minimum staffing standard in nursing homes.

Take Action
Quick & Easy: Submit Suggested Responses to CMS Regarding Staffing May 24, 2022

Using our quick suggested response it only takes a couple of minutes to make your voice heard!

Take Action
Tell Your Member of Congress to Hold Nursing Homes Accountable July 12, 2022

Have you taken all three of our recent actions? 1) Schedule a Visit; 2) Send a Message; 3) Make a Phone Call

Action Update

A provision to require at least one registered nurse 24 hours a day has been added to the four critical provisions included in the most recent version of the Build Back Better Act.  Contact your members of Congress to ensure all provisions will be included.

Action Update
Your Advocacy Is Working! However, Nursing Home Residents Still Need Your Help October 29, 2021

Congress has heard your voice! Important nursing home provisions were included in the most recent version of the Build Back Better Act.  However, the inclusion of the provisions in the final bill is not ensured.

Action Update
Your members of Congress need to hear from you!
Find ways to make your voice and the voices of long-term care consumers heard.