Consumer Voice works to empower long-term care residents, their families, and advocates in the pursuit of quality care and services, quality of life, and protection of rights.
What We Do
Consumer Center
Find resources and information for consumers of long-term care and their families.
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Our Work Elevating Consumer Voices
The National Consumer Voice for Quality Long-Term Care (Consumer Voice) is the leading national voice representing consumers in issues related to long-term care, working tirelessly to ensure that consumers are empowered to advocate for themselves.
We are a primary source of information and tools for consumers, families, caregivers, advocates, and ombudsmen. We fiercely advocate with lawmakers for public policies that protect consumers. Our work creates tangible changes for individuals receiving long-term care.
The Voices of Consumers
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National Ombudsman Resource Center
Support and Training for Ombudsman Programs
The National Long-Term Care Ombudsman Resource Center (NORC) provides support, technical assistance, and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks. Long-term care ombudsmen are advocates for residents of nursing homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. NORC, operated by Consumer Voice, works to enhance the skills, knowledge, and management capacity of the State programs.
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Find a Long-Term Care Ombudsman Program in Your Area
Long-term care ombudsmen are advocates for residents of nursing homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care.
