Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19
  • Registration Now Open:
    2020 Virtual Annual Conference

    Our virtual conference will include the same great content you expect from a Consumer Voice Conference with new, unique opportunities to connect online!

    Learn More & Register
  • Voting During the COVID-19 Pandemic
    for Residents of Long-Term Care Facilities

    The ability to vote in the upcoming election presents significant difficulties for residents of long-term care facilities. Find resources to help obtain mail-in ballots, when those ballots are due, and also how to obtain help with voting.

    Learn More
  • Information for Advocates COVID-19 in
    Long-Term Care Facilities

    Find the latest policy announcements, resources, tools, and tips for advocates, families and residents of long-term care facilities.

    Learn More
  • A Consumer Education Campaign Avoiding Drugs as
    Chemical Restraints

    While medicine is important for healthcare, in some cases it can cause more harm than good.

    Learn More & Find Resources
Understanding Trauma and Ensuring Person-Centered Care During the COVID-19 Pandemic Training Series September 22, 2020

The National Ombudsman Resource Center released trainings for facility administrators, direct care staff, and family members of individuals living in long-term care facilities, as part of the training series, Understanding Trauma and Ensuring Person-Centered Care During the COVID-19 Pandemic.

News Article
CMS Issues Revised Guidance on Visitation in Nursing Homes September 18, 2020

Consumer Voice is very pleased to announce that yesterday, after six months of strict visitation restrictions in nursing homes, the Centers for Medicare & Medicaid Services released a memo significantly easing those restrictions.

News Article
Coronavirus Commission Report Released – More is Needed to Protect and Support Residents and Staff September 17, 2020

Read the statement from Lori Smetanka, Executive Director of the National Consumer Voice for Quality Long-Term Care on the report released by the Coronavirus Commission.

News Article
Tell Congress to Say NO to Immunity for Nursing Homes and Other Long-Term Care Facilities July 31, 2020

The recently introduced Senate bill - the Safe to Work Act (S 4317) - would remove a nursing home’s liability for all negligent care that harms or results in the death of residents from 2019 until 2024 - including harm totally unrelated to COVID-19.  Please act now to urge your members of Congress to strongly oppose this bill.

Take Action
Submit Suggestions to Coronavirus Nursing Home Commission July 10, 2020

The Commission on Safety and Quality in Nursing Homes has announced it is accepting ideas and suggestions from the public until 5pm Friday, July 17.

Take Action
Submit Comments about CMS Rule on COVID-19 Reporting for Nursing Homes June 29, 2020

We urge you to submit comments calling on CMS to mandate that additional data be collected and that nursing homes share with residents, their representatives, and their families the same information they report to the CDC.

Take Action
Update on Immunity September 15, 2020

It is now unclear whether Congress will pass any COVID-19 relief legislation, including any provisions related to immunity for nursing homes from liability for COVID-related care.

Action Update
Older Americans Act Reauthorization Passes House March 12, 2020

HR 4334 passed the House and will now go to the President to sign.

Action Update
Money Follows the Person Funding Update January 07, 2020

Congress has approved another short-term reauthorization of the Money Follows the Person program as a part of the minibus spending bill.

Action Update
Residents and Families:
Find resources about COVID-19 in long-term care facilities.