Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19
  • New Issue Available Resident Advocate

    The Resident Advocate provides information on residents' rights and care issues, news and updates on national policy, and self-advocacy tips for obtaining person-centered, quality care.

    Read the New Issue
  • Consumer Voice Reports Reveal How
    Inadequate Staffing Affects Residents

    Chronic understaffing has been a serious problem in nursing homes for decades and has been exacerbated by the COVID-19 pandemic.

    Learn More
  • Registration is Open
    for the 2022 Annual Conference

    Join us in-person in Baltimore, MD November 14-16 and virtually December 8-9.

    Learn More & Register
  • A Consumer Education Campaign Avoiding Drugs as
    Chemical Restraints

    While medicine is important for healthcare, in some cases it can cause more harm than good.

    Learn More & Find Resources
CMS Issues New Guidance and Training for Nursing Home Surveyors June 30, 2022

On June 29, 2022, the Centers for Medicare & Medicaid Services (CMS) issued long-awaited guidance to state survey agencies.

News Article
Registration Open for 2022 Consumer Voice Conference June 22, 2022

Join us in-person in Baltimore, Maryland November 14-16, 2022 and virtually December 8-9, 2022.

News Article
Consumer Voice Executive Director Speaks at Elder Justice Coordinating Council Meeting June 21, 2022

Consumer Voice Executive Director Lori Smetanka participated in a discussion on nursing home reform, enforcement and residents’ rights.

News Article
Use Our Advocacy Toolkit to Set Up a Visit to Urge Your Member of Congress to Support Policies that Hold Nursing Homes Accountable June 21, 2022

Nursing homes have been telling Members of Congress why they can’t provide quality care and hire staff.  Your Members need to hear from YOU to say “Yes, they can” and to support policies that will hold the nursing homes accountable.

Take Action
Submit Detailed Responses to CMS Regarding Staffing May 26, 2022

Get our detailed model responses to submit to the Centers for Medicare & Medicaid Services regarding a minimum staffing standard in nursing homes.

Take Action
Quick & Easy: Submit Suggested Responses to CMS Regarding Staffing May 24, 2022

Using our quick suggested response it only takes a couple of minutes to make your voice heard!

Take Action

A provision to require at least one registered nurse 24 hours a day has been added to the four critical provisions included in the most recent version of the Build Back Better Act.  Contact your members of Congress to ensure all provisions will be included.

Action Update
Your Advocacy Is Working! However, Nursing Home Residents Still Need Your Help October 29, 2021

Congress has heard your voice! Important nursing home provisions were included in the most recent version of the Build Back Better Act.  However, the inclusion of the provisions in the final bill is not ensured.

Action Update
Thank You for Tweeting! February 12, 2021

Thank you to all those who participated in the Twitter Storm to ask CMS and Congress to #OpenNursingHomeDoors. Be sure you’ve signed the petition.

Action Update
Consumer Voice is following several pieces of legislation that affect long-term care consumers.
Learn about legislative initiatives.