Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates
  • A Consumer Education Campaign Avoiding Drugs Used as
    Chemical Restraints

    While medicine is important for healthcare, in some cases it can cause more harm than good.

    Learn More & Find Resources
  • Forced Pre-Dispute
    Arbitration Agreements

    Forced pre-dispute arbitration takes advantage of long-term care consumers at their most vulnerable, stacks the deck against them, restricts consumer choice, hides poor care, and lessens provider accountability.

    Learn More & Take Action
  • Resources Available on
    Involuntary Transfer and Discharge

    The threat of transfer or discharge from a nursing home can be both frightening and stressful for residents and their families. Check out these helpful resources and learn about your rights.

    Learn More
  • Nursing Facility

    Get the latest resources and information about the nursing facility regulations.

    Learn More
Save the Date for the 2020 Consumer Voice Conference January 02, 2020

The Consumer Voice Annual Conference will be held October 25-28, 2020 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

News Article
Phase 3 Nursing Home Regulations Go Into Effect Without Guidance December 05, 2019

On October 26, 2016, CMS published the final revised federal nursing home regulations for nursing homes participating in Medicaid or Medicare programs.  Phase 3 was implemented on November 28, 2019.

News Article
Consumer Voice Executive Director Speaks at Elder Justice Coordinating Council Meeting December 03, 2019

Executive Director Lori Smetanka spoke about abuse, neglect and exploitation of long-term care consumers and provided recommendations.

News Article
National Call-In Day for Money Follows the Person December 13, 2019

Join our National Call-In Day on December 16 and urge your Members of Congress to permanently reauthorize MFP.

Take Action
Urge Your Representative to Support the FAIR Act to end forced arbitration September 17, 2019

The Forced Arbitration Injustice Repeal (FAIR) Act would end forced pre-dispute arbitration in contracts between consumers and corporations, including nursing homes and assisted living communities.

Take Action
Submit Comments on Proposed Revisions to the Federal Nursing Home Regulations September 04, 2019

Help protect residents by submitting comments by September 16 on proposed changes the current federal nursing home regulations.

Take Action
Money Follows the Person Funding Update January 07, 2020

Congress has approved another short-term reauthorization of the Money Follows the Person program as a part of the minibus spending bill.

Action Update
Department of Labor Abandons Rule Allowing Teenagers to Operate Patient Lifts November 26, 2019

The Department of Labor abandoned a proposed rule that would have allowed 16- and 17-year olds to operate power patient lifts without direct supervision in health care settings, including long-term care settings.

Action Update
CMS Begins Using Icon to Identify Abuse in Nursing Homes October 23, 2019

The Centers for Medicare and Medicaid Services (CMS) has begun using a red icon to identify nursing homes with certain abuse violations on Nursing Home Compare.

Action Update

You've been told to leave
...now what?
Find resources on nursing home discharges.