Consumer Voice Webinars

2024

2023

Resources for Supporting Nursing Facility Residents with Mental and/or Behavioral Health Needs

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A Guide to Submitting Comments on the Proposed Minimum Staffing Rule

PowerPoint
How to Comment: Step-by-Step Instructions
Comment on Regulations.gov

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Unpacking CMS's Proposed Minimum Staffing Standard

PowerPoint - A correction has been made on Slide 29
CMS Staffing Study Report
Notice of Proposed Rule Making

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Using the New Centers for Medicare & Medicaid Services Nursing Home Affiliation Data

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The Role of the Long-Term Care Ombudsman Program in Nursing Facility Closures

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Dignity for All: Increase Scrutiny of Nursing Home Finances

Webinar Slides

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Dignity for All: Resident Voices on How Staffing Impacts Their Lives

Webinar Slides

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Dignity for All: Quality Jobs, Quality Care

Webinar Slides

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Dignity for All: Staffing Standards Benefit Residents and Workers

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2022

Illegal Nursing Home Debt Collection Practices: Protecting Residents and Families

Webinar Slides

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An Overview of CMS's New Phase 3 Nursing Home Guidance

Webinar Materials:

Updated Phase 3 Nursing Home Guidance
Summary of CMS's Updated Nursing Home Guidance
State Operations Manual Appendix PP
Training Resources in the Quality, Safety, and Education Portal (QSEP)

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Virtual Congressional Staff Briefing: The Time is Now to Reform Nursing Homes

Webinar Materials:

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Responding to CMS's Request for Information on Staffing: Resources for Advocates

Webinar Slides: PDF

Webinar Materials:

Model responses to the RFI questions
Quick steps to easily submit comments
Submit comments through the Federal Register - refer to file code CMS-1765-P

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March Forth Together!

Webinar Slides: PDF

Webinar Materials:

Inadequate Staffing During the COVID-19 Pandemic - Report by Consumer Voice
The Devastating Effect of Lockdowns on Residents of Long-Term Care Facilities During COVID-19 - Report by Consumer Voice
Protecting Seniors and People with Disabilities by Improving Safety and Quality of Care in the Nation's Nursing Homes - Fact Sheet from the White House

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National Long-Term Care Family Webinar: Safe Visitation Through Boosters

Resources shared during the webinar

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2021

A Briefing to Address the Need for Federal Staffing Standards in Nursing Homes

Webinar Slides: PPT, PDF
Webinar Materials:
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Overview of the New CMS Visitation Guidance

Webinar Slides: PDF
Webinar Materials:
- CMS Revised Nursing Home Visitation Guidance, updated November 12, 2021
- Consumer Voice Summary of the Guidance

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A Discussion of Residents' Rights

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Legislative Update

Webinar slides

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Using the CMS Guidance to Open Nursing Home Doors

Webinar slides: PDF

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A Webinar on the Revised Nursing Home Visitation Guidance

Webinar slides: PDF
Webinar materials:
- CMS Revised Visitation Guidance for Nursing Homes, released March 10, 2021
- CMS Fact Sheet on the Revised Visitation Guidance
- CDC Guidance for Vaccinated People in Non-Healthcare Settings

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2020

Strengthening Families as They Reunite in Uncertain Times

Strengthening Families as They Reunite in Uncertain Times

Webinar slides: PDF
Webinar materials:

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COVID-19: Advocating for Nursing Home Residents Series

COVID-19: Advocating for Nursing Home Residents

Part XIII Webinar Slides (October 2, 2020) - Overview of CMS Guidance on Visitation; What the Guidance Allows and Requires; Shortfalls of the Guidance; Advocacy Strategies

Part XII Webinar Slides - Revised Guidance on Survey and Enforcement; CMS Interim Rules on COVID Testing; Update on Visitation
Part XII Webinar Resources:
- CMS Revised Guidance on Survey and Enforcement - QSO-20-35-ALL
- CMS Interim Final Rule with Comment re Testing
- Advocates Recommendation to CMS Around Visitation for Compassionate Care, Essential Support Persons, and End of Life

Part XI Webinar Slides - Allocation of testing equipment for nursing homes; Update on nursing home staff reporting; Immunity update; Legislative update

Part X Webinar Slides - CMS guidance on reporting of staffing data; Preparing comments on interim rule on reporting requirements; Reuniting residents and families, with state experiences in Ohio and West Virginia; New CMS FAQs; Social media campaign
- CMS FAQs

Part IX Webinar Slides - Immunity for liability; Federal requirements for protecting residents from abuse, neglect, exploitation

Part VIII Webinar Slides - Discussion around reuniting residents and families; Stimulus checks; House Oversight Briefing 6.11.20; Concerns raised by residents

Part VII Webinar Slides - CMS, memo on infection control, expanded surveys, state performance, and enhanced enforcement of facilities with infection control deficiencies; Review of newly released COVID data

Part VI Webinar Slides - Tips for advocates; Infection control surveys; State data on reporting, testing, and immunity

Part V Webinar Slides - CMS’s nursing home reopening recommendations; Tips for advocates; GAO report on infection control in nursing homes; Reporting requirements

Part IV Webinar Slides - Transfer requirements and waivers; COVID-only facilities; Nurse Aide training; Testing of residents and staff

Part III Webinar Slides - CMS reporting requirements; CMS waivers of regulatory requirements; Use of CMPs to purchase devices; Administration announcements; Overview of targeted infection control surveys

Part II Webinar Slides (Updated 4/27/2020) - New CMS Guidance; Provider requests for Immunity; State advocacy examples from CA, CT, MA, and MI

Part I Webinar Slides - Overview of COVID in nursing homes; Actions to expand coverage, reimbursement; Federal waivers of regulations; CMS Guidance; Advocacy recommendations