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Pursuing Quality Long-Term Care Podcast

Long-term care is or will be a fact of life for many of us and our loved ones as we age. We all deserve care – whether in the home or in a long-term care facility – that meets the highest of standards, enhancing quality of life and ensuring the protection of rights. Join us as we talk with national experts and advocates about strategies you can use in the pursuit of quality long-term care.

Listen to the on YouTube, SpotifyFacebook, Apple Podcasts, or SoundCloud.

  

 

Episode 48
Title: Addressing Concerns About Retaliation
Guests: Tasha Erskine-Jackson, Regional Ombudsman, Connecticut Aging and Disability Services; Jeanette Martinez, Connecticut Long-Term Care Resident; and Eilon Caspi, Gerontologist and Dementia Behavior Specialist
Date: June 20, 2024
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Retaliation, and the fear of retaliation, can prevent residents and family members from raising their concerns about care and safety. It also has a chilling effect on the reporting of abuse or neglect in long-term care facilities, leaving many living in fear and without relief from harm. Retaliation can range from very subtle to obvious actions and it may be difficult to determine whether staff are retaliating or if a resident’s needs are not being met for another reason, such as understaffing. Retaliation is never acceptable; it is a violation of the resident's rights. In this episode, join us for a conversation with an Ombudsman, a long-term care resident, and a gerontologist as we discuss how to identify retaliation, action steps to take when it does occur, and how to advocate to prevent retaliation from happening in the future.

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Episode 47
Title: Understanding the Nursing Home Minimum Staffing Rule
Guests: Lori Smetanka, Executive Director, Consumer Voice; Sam Brooks, Director, Public Policy
Date: June 6, 2024
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In April 2024, a new federal rule requiring minimum staffing levels in nursing homes was released. This rule is an important step toward improving quality conditions in nursing homes and ensuring that residents receive the care they need. Listen in on a discussion between Consumer Voice's Lori Smetanka and Sam Brooks, who talk about the importance of the rule, what it says, and how we can start thinking about using it in advocating for quality care. Read Consumer Voice's summary of the rule.

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Episode 46
Title: A Resident Dialogue on Staffing
Guests: Margarite Grootjes, Long-Term Care Resident in Ohio; Maurice Miller; Long-Term Care Resident in Maryland; Cindy Napolitan Long-Term Care Resident in Texas; and Sharon Wallace, Long-Term Care Resident in New York
Date: May 29, 2024
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The Centers for Medicare and Medicaid Service’s (CMS) new minimum staffing standard requires facilities to provide 3.48 hours of care per resident per day. That translates into three hours and 29 minutes of care over 24 hours for each resident. This number is lower than what Consumer Voice and other consumer advocates, nursing professionals, and nursing home residents have been advocating for, for years. This number is lower than what studies have shown, for decades, will keep nursing home residents safe, but it will still raise staffing levels at many facilities.

In this episode, you will hear an important conversation between four nursing home residents about their personal experiences with understaffing, their thoughts on the new minimum staffing standard released by CMS, and their plans for advocating for themselves and others moving forward. The residents in this conversation are all part of Consumer Voice’s Consumer Advisory Council and we are grateful they made the time to share their thoughts with us.

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Episode 45
Title: Celebrating Volunteers in the Long-Term Care Ombudsman Program 
Guests: Beverley Laubert, National Ombudsman Program Coordinator, Office of Long-Term Care Ombudsman Programs, Administration for Community Living; Pat Murphy, Certified Volunteer Advocate, New Jersey Long-Term Care Ombudsman Program
Date: April 22, 2024
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Every April, organizations across the country take the time to celebrate and thank their volunteers. Volunteers are the backbone of many Long-term Care Ombudsman Programs (LTCOP). With the help of volunteers, the Ombudsman program can have a regular presence in facilities and stay in touch with residents. Volunteers lend their time, talent, and voice to make a difference in their communities and the LTCOP could not be its best without the volunteers who help carry out the mission of advocating for long-term care residents. 

In this episode, the National Ombudsman Resource Center (NORC) talks to a certified volunteer from New Jersey about her experience and dedicated advocacy. The Administration for Community Living (ACL) also joins to honor the over 4,000 people who serve as Long-Term Care Ombudsman volunteers. These specially trained volunteers visit nursing homes and residential care communities to advocate with and for the residents living there. By visiting on a regular basis, volunteers get to know residents and gain their trust to better assist them in resolving issues or complaints to help ensure they receive quality long-term care.

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Episode 44
Title: Advocating for Better Nursing Home Laws and Regulations
Guests: Tony Chicotel, Senior Staff Attorney at California Advocates for Nursing Home Reform and Pam Walz, Supervising Attorney at Community Legal Services in Philadelphia
Date: April 11, 2024
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Since the pandemic began, there has been significant efforts by advocates to create better laws and regulations to protect nursing home residents. The pandemic and its devastating impact on nursing home residents has resulted in many states passing new laws or creating new regulations regarding a variety of areas, including staffing, transparency, and the nursing home workforce.

On this episode, you will hear from two advocates that have been successful in getting new laws and regulations passed and promulgated. Tony Chicotel, Senior Staff Attorney at California Advocates for Nursing Home Reform and Pam Walz, Supervising Attorney at Community Legal Services in Philadelphia, will discuss recent legislative and regulatory victories and how they helped ensure they were implemented.

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Episode 43
Title: How Existing Legal Authorities Can Help Fix America's Nursing Home Crisis
Guest: Nina Kohn, J.D., the Solomon Center Distinguished Scholar in Elder Law at Yale Law School, the David M. Levy Professor of Law at Syracuse University College of Law, and a leading authority in elder law and the civil rights of older persons.
Date: March 26, 2024
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Often the conversation about addressing the chronic poor care that exists in far too many of today's nursing homes is framed around new laws or regulations. Yet, there are steps that can be taken now - using existing federal and state legal authority - to improve care and conditions in our country's nursing homes. In our conversation, we will discuss four levers of opportunity for increasing quality and accountability in nursing homes with the author of Using What We Have: How Existing Legal Authorities Can Help Fix America's Nursing Home Crisis.

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Episode 42
Title: Family Caregivers and Family Councils: Essential Partners for Quality Care
Guest: Marcella Goheen, Family Member, Family Council Co-Chair, Advocate
Date: February 21, 2024
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Family caregivers have always played an integral role in promoting and achieving quality care for their loved ones living in a long-term care facility. The importance of the informal care and support provided by family members for a resident's physical, mental, and emotional well-being became abundantly clear during the pandemic when those essential supports were taken away during the pandemic. Yet, advocacy and engagement by family members benefits not only their own loved ones, but ultimately all residents in a long-term care facility. In our conversation, we discuss how families can individually and collectively, through family councils, be a strong voice for quality and for change in nursing homes. 

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Episode 41
Title: The Measure of Our Age - The Importance of Caring and Advocacy
Guest: M.T. Connolly, writer, lawyer, researcher, policy-shaper, and leading national expert on elder justice
Date: November 9, 2023
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M.T. Connolly is a writer, lawyer, researcher, policy-shaper, and leading national expert on elder justice. In her new book, The Measure of Our Age: Navigating Care, Safety, Money, and Meaning Later in Life, M.T. discusses the challenges of aging, how things go wrong, and presents powerful tools we can use to forge better long lives for ourselves, our families, and our communities. In this episode, join our discussion with M.T. Connolly as we talk about the challenges of aging well, ageism, and advocacy for a better long-term care system. 

About the Author: M.T. Connolly is a leading national expert on elder justice, a MacArthur “genius” grant awardee, and author of the 2023 book, The Measure of Our Age: Navigating Care, Safety, Money, and Meaning Later in Life. She was the architect of the federal Elder Justice Act, founder of the Department of Justice’s Elder Justice Initiative, and lead author of the Elder Justice Roadmap, shaping federal, state, and local research, policy, and practice. She is also co-designer of the community-based “RISE” model intended to introduce holistic, hopeful, and effective ways to empower older adults, reduce harms, and promote elder justice.

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Episode 40
Title: Residents Amplify Their Voices for Change
Guest: Floyd Hartley and Cindy Napolitan, Resident Advocates
Date: October 24, 2023
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For decades Consumer Voice has designated October as Residents’ Rights Month. This month is an opportunity to recognize the value of each resident and the importance of treating every resident with dignity and respect. This year’s theme, Amplify Our Voices, highlights residents coming together to make their voices heard.

In this episode, join us as we speak with two resident advocates. Floyd Hartley is a former nursing home resident who now lives in the community and works as an advocate for all residents including those transitioning out of facilities. We also spoke with Cindy Napolitan, a current nursing home resident that has lived in two different nursing homes for over six years and has advocated for herself and others at the local, state, and federal level during that time.

Floyd and Cindy discuss how they work to improve conditions for nursing home residents. Their constant effort and advocacy illustrate how residents can use their own voices to make systematic change for consumers in long-term care facilities.

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Episode 39
Title: Amplifying the Voices of Long-Term Care Consumers Through Advocacy
Guest: Kelly Richards Illinois State Ombudsman and Mairead Painter Connecticut State Ombudsman
Date: September 27, 2023
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Residents' Rights Month is celebrated every October and this year’s theme, Amplify Our Voices, emphasizes a community of long-term care residents coming together to make their voices heard. As we lead into Residents’ Rights Month, Consumer Voice spoke with two State Ombudsmen, Kelly Richards (Illinois) and Mairead Painter (Connecticut), who shared their experiences of amplifying the voices of long-term care consumers in their advocacy work.

In this episode, Kelly and Mairead discuss a variety of ways that long-term care consumers in their states have advocated to make positive change, including using the media, working with legislators, and sharing their personal experiences and stories. Kelly and Mairead also talked about actions Ombudsman program representatives can take to incorporate the voices of residents in their advocacy.

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Episode 38
Title: Nursing Home Arbitration Agreements: Do Not Lose Your Rights
Guest: Victoria Schall, Attorney
Date: August 17, 2023
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When a person enters a nursing home, one of the first things they usually do is sign their admissions contract. Typically, these contracts contain pre-dispute arbitration agreements. These agreements take away your right to hold your nursing home accountable in court for any potential negligence or wrongdoing. “Pre-dispute” arbitration agreements require you to give up this right before the harm even occurs so you will never have the chance to decide if going to court is the right option for you. Nursing home residents have the right to refuse pre-dispute arbitration. 

In this episode, Consumer Voice's Jocelyn Bogdan speaks with Victoria Schall, a trial attorney experienced in filing civil lawsuits against facilities for abuse and neglect of residents, about why nursing home residents should not sign pre-dispute arbitration agreements, what rights residents have regarding these agreements, and what arbitration may look like for residents who have already signed their contracts.

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Episode 37
Title: The U.S. Supreme Court Weighs in on Nursing Home Residents’ Rights
Guest: Suzana Talevski, Attorney and Daughter of Mr. Talevski, Maame Gyamfi, Senior Attorney at AARP Foundation Litigation, and Toby Edelman, Senior Policy Attorney with the Center for Medicare Advocacy
Date: July 26, 2023
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Few lawsuits make it all the way to the U.S. Supreme Court. However, one brought by the family of Gorgi Talevski did just that–and they won! The Talevski case decision is important in that it addresses the rights of nursing home residents, their ability to sue a state run (publicly owned) nursing home, and addresses the importance of the Nursing Home Reform Act in establishing the standard of care. 

Join our discussion with Suzana Talevski, attorney and daughter of Mr. Talevski; Maame Gyamfi, Senior Attorney at AARP Foundation Litigation; and Toby Edelman, Senior Policy Attorney with the Center for Medicare Advocacy. Ms. Gyamfi authored an amicus curiae, or friend of the court, brief on behalf of AARP and several other groups, including Consumer Voice. Ms. Edelman authored an amicus brief addressing the background and history of the Nursing Home Reform Act. In this episode, we discuss the lawsuit, the Supreme Court decision, and what this means for residents. 

To access the U.S. Supreme Court decision and briefs filed in this case, visit the U.S. Supreme Court website, Docket No. 21-806

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Episode 36
Title: Progress and Challenges for LGBTQ+ Residents in Long-Term Care Facilities
Guest: Sherrill Wayland, Director of Special Initiatives, SAGE
Date: June 27, 2023
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Although LGBTQ+ community members have the same rights as all other long-term care consumers, they often face hardship, such as discrimination and stigma, that their straight and cisgender counterparts do not. Even before entering long-term care, LGBTQ+ individuals are often concerned about whether the facility will accept them as who they are, and whether they will feel comfortable having partners and friends visit. LGBTQ+ older adults are less likely to have children to care for them and are more likely to live alone without a caretaker. Many LGBTQ+ older adults are not “out” because they fear discrimination.

In this episode, we are joined by Sherrill Wayland, Director of Special Initiatives at SAGE (Services and Advocacy for LGBTQ Elders), the largest organization improving the lives of LGBTQ+ older adults, advocating for the community since the 1970s. Sherrill discusses some of the challenges these residents face, what questions LGBTQ+ older adults should ask when comparing facilities, and best practices for facilities to train staff and maintain an inclusive community. Despite the challenges that exist, Sherrill shares some encouraging indicators of progress among facilities in states across the country. 

For resources for LGBTQ+ residents and support from the National Long-Term Care Ombudsman Resource Center, visit the NORC website. To access SAGE resources for LGBTQ+ older adults, including its National LGBTQ+ Elder Hotline, visit www.sageusa.org.

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Episode 35
Title: No Country for Old People: Poor Care in Highly Rated Facilities
Guest: Susie Singer Carter, Writer/Director, and Rick Mountcastle, Former Federal Prosecutor
Date: June 7, 2023
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Consumer Voice has long been concerned with the use of antipsychotics and other drugs in long-term care, as they are too often used as chemical restraints in place of providing adequate care. In this episode, Consumer Voice Executive Director, Lori Smetanka, is joined by award-winning writer/director Susie Singer Carter and former federal prosecutor Rick Mountcastle to discuss their upcoming documentary, No Country for Old People. Susie and Rick are collaborating on the film to promote conversations about the improper treatment and poor conditions many individuals in long-term care endure and spur action to address these failures in care. The documentary was inspired by Susie’s mother and the ordeal she experienced in what was advertised as a five-star long-term care residence in Los Angeles. 

Without Susie’s consent, her mother was given Depakote, a medication that was not approved for the treatment of dementia-related agitation. When she eventually came off the drug, which had a black-box warning, Susie noticed her mother’s personality return to a limited degree, but her quality of life significantly worsened, and she would never walk again. As was true for many with family members in long-term care, the COVID-19 pandemic drew the curtain on what was really going on, even in reputable facilities. Susie connected with Rick, who led the investigation and charges against Depakote’s manufacturer, Abbott Laboratories. Rick is also known for his prosecution of Purdue Pharma and its top executives for the false marketing of oxycontin and their contribution to the opioid crisis in America, as featured in the miniseries Dopesick. After they spoke, Susie realized that the use of chemical restraints in long-term care – as well as harmful neglect of residents – were systemic issues nationwide, not limited to her mother’s facility in California. The two teamed up to co-produce the documentary, united in their sense of urgency to make this story heard.

Consumer Voice agrees that a culture change is necessary to hold these facilities – many of which receive public funds – accountable for how they treat their residents. No Country for Old People is in development, but Susie and Rick intend to make the film available to as many people as possible. To learn more about the documentary or to donate to its production, please visit act.theconsumervoice.org/documentary.

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Episode 34
Title: The Value of Being Heard: Loneliness and Social Isolation in Long-Term Care
Guest: Dr. Susan Wehry, Chief of Geriatrics, University of New England College of Osteopathic Medicine
Date: May 23, 2023
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The US Surgeon General referred to the epidemic of loneliness and social isolation in the United States as a public health crisis with profound consequences, and emphasized the need to prioritize social connections. Throughout the COVID-19 pandemic, perhaps no community was more impacted by loneliness and isolation than people living in long-term care. This seclusion led to many emotional, physical, and psychosocial health consequences. 

In this episode, we speak with Dr. Susan Wehry, a nationally recognized keynote speaker and workshop facilitator on depression, dementia, and healthy aging, about the impacts of severe isolation and extreme loneliness many residents have experienced, not just during the pandemic, but before and after. Dr. Whery discusses the value of being heard and ways staff, family members, and friends can work to help combat loneliness in long-term care moving forward.

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Episode 33
Title: Sharing Lessons from Successes: Long-Term Care Facilities that Weathered the Storm of COVID-19 and the Staffing Crises
Guest: David Farrell, M.S.W., L.N.H.A., Farrell Consulting Services, Licensed Nursing Home Administrator
Date: May 4, 2023
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As we are finding our way out of the COVID-19 pandemic and Public Health Emergency (PHE) that devastated so many lives – particularly in nursing homes – there is an opportunity to look back at what happened, both the good and the bad, and find the lessons we can learn from to perhaps do better in the future. This is particularly true in evaluating what was happening in long-term care facilities prior to and during the pandemic that affected their response to COVID-19, and the subsequent increase in staffing shortages that many facilities are experiencing.   

In this episode, Consumer Voice Executive Director, Lori Smetanka, talks with David Farrell, a licensed nursing home administrator who has spent his entire career in the long-term care profession, about the long-term care facilities that had better outcomes than their peers, or as David notes, facilities that “weathered the storm of COVID-19 and staffing crises.”

David and his colleagues did a deep dive into those facilities that were outliers or stood out from their peers with regard to COVID-19 infections and staffing shortages, to try to determine what was happening that we could learn from, and hopefully replicate. 

Resource: Sharing Lessons From Successes

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Episode 32
Title: Increase Scrutiny of Nursing Home Finances
Guests: Ernie Tosh, Founding Attorney, Bedsore.Law; Sam Brooks, Director, Public Policy, National Consumer Voice for Quality Long-Term Care
Date: April 12, 2023
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February marked the one-year anniversary of President Biden's announcement of historic nursing home reforms. Creating a minimum staffing standard, which would be the most significant increase in protections for nursing home residents in decades, was central to his plan. In this episode, we are sharing the audio from Consumer Voice’s webinar that was part of the “Dignity for All: Staffing Standards Now!” campaign. This campaign is advocating for a minimum staffing standard in nursing homes.

This discussion highlighted how there is little accountability for how nursing homes spend taxpayer dollars, despite receiving tens of billions of dollars each year in Medicare and Medicaid dollars. In this episode, you will hear Consumer Voice and Ernie Tosh discuss the new report, “Where do the Billions of Dollars Go? A Look at Nursing Home Related Party Transactions.” The report takes an in-depth look at how nursing home owners and operators funnel billions of dollars through companies they own with little to no accountability for how that money is used each year. They also offer examples and solutions to address this industry-wide problem to ensure public dollars are going toward resident care.

Resources: Webinar Slides | Report: Where do the Billions of Dollars Go? A Look at Nursing Home Related Party Transactions | Dignity for All webpage

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Episode 31
Title: Resident Voices on How Staffing Impacts Their Lives
Date: April 5, 2023
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February marked the one-year anniversary of President Biden's announcement of historic nursing home reforms. Creating a minimum staffing standard, which would be the most significant increase in protections for nursing home residents in decades, was central to his plan.  In this episode, we are sharing the audio from Consumer Voice’s webinar that was part of the “Dignity for All: Staffing Standards Now!” campaign. This campaign is advocating for a minimum staffing standard in nursing homes.

This discussion highlighted the experiences of long-term care residents as they shared, in their own words, how living in a facility with inadequate staffing affects their quality of life and the quality of care that they receive, and what it would mean for their lives to live in a facility with enough staff.

Resources: Webinar Slides | Dignity for All webpage

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Episode 30
Title: Quality Jobs, Quality Care
Guests: Amy Runkle, CNA, Venice, FL; Shunda Whitfield, CNA, St. Louis, MS; and Adelina Ramos, CNA, Greenville, RI
Date: April 5, 2023
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February marked the one-year anniversary of President Biden's announcement of historic nursing home reforms. Creating a minimum staffing standard, which would be the most significant increase in protections for nursing home residents in decades, was central to his plan. In this episode, we are sharing the audio from Consumer Voice’s webinar that was part of the “Dignity for All: Staffing Standards Now!” campaign. This campaign is advocating for a minimum staffing standard in nursing homes.

The implementation of a minimum staffing standard would not only protect nursing home residents it would address the long-standing job quality problems that plague nursing homes. On average, nursing home staff turnover is 52% each year, which is the result of low-wages, poor benefits, inadequate training, and little opportunity for job growth. The burden of providing essential and critical care falls largely on women, a majority of whom are women of color, while they are treated poorly by nursing home owners and operators. In this episode, you will hear a conversation with Consumer Voice and several direct care workers, also members of the Service Employees International Union, who discuss what it is like to work in an understaffed facility and what a minimum staffing standard would mean to direct care staff in nursing homes.

Resources: Webinar Slides | Dignity for All webpage

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Episode 29
Title: Dignity for All: Staffing Standards Benefit Residents and Workers
Guests: Toby Edelman, Senior Policy Attorney, Center for Medicare Advocacy; Margarite Grootjes, Ohio NH Resident; Shelley Jackson, Lancaster County, PA CNA, SEIU; Sam Brooks, Director, Public Policy, National Consumer Voice for Quality Long-Term Care
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This month marks the one-year anniversary of President Biden's announcement of historic nursing home reforms. Creating a minimum staffing standard, which would be the most significant increase in protections for nursing home residents in decades, was central to his plan.

In this episode, we are sharing the audio from Consumer Voice’s webinar earlier this month that launched our “Dignity for All: Staffing Standards Now!” campaign. Through this campaign, Consumer Voice is advocating for a minimum staffing standard in nursing homes. In this episode you will hear about the importance of adequate staffing for residents’ safety and health from Sam Brooks at Consumer Voice, and Toby Edelman, at the Center for Medicare Advocacy. You will also hear from Shelley Jackson, a CNA in Pennsylvania, and Margarite Grootjes, a resident in Ohio, as they share what it is like to live and work in a facility without adequate staffing.

Resources: Webinar Slides | Dignity for All webpage

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Episode 28
Title: Advocating for a Resident’s Right to Intimacy and Sexual Expression in Long-Term Care Facilities
Date: February 10, 2023
Guest: Patty Ducayet, Texas State Long-Term Care Ombudsman
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Intimacy and sexual expression are basic human rights and are needed throughout our lifespan. Aging does not mean a loss of sexual intimacy, but when an older adult is cognitively impaired, it can be difficult to determine if they are engaged in a healthy sexual relationship. The right to freedom of sexual expression among these populations has proven a sensitive and sometimes controversial topic, particularly when cognitive capacity is in question. By federal law, individuals residing in long-term care are afforded multiple rights, many of which are relevant to sexuality, such as privacy, confidentiality, the right to make independent choices, and the right to choose visitors and meet in a private location.
 
In this episode, we are joined by Patty Ducayet, Texas State Long-Term Care Ombudsman, to explore the complex issues surrounding the ability to consent to sexual activity among long-term care residents and supporting a resident’s right to intimacy and sexual expression. 

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Episode 27
Title: What Nursing Home Residents and Their Families Need to Know About COVID-19 Vaccinations and Boosters
Date: December 19, 2022
Guest: Dr. Celine Gounder
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Recent CMS data shows that only 46% of nursing home residents are up to date on their COVID-19 vaccinations. That percentage is even lower for nursing home staff, 23.1%. COVID-19 cases and deaths are rising across the country, while at the same time seasonal influenza and RSV cases are also causing hospital beds to be full.

This podcast features Dr. Celine Gounder who discusses the importance of nursing home residents and staff being up to date with their COVID-19 vaccinations. Dr. Gounder addresses questions about the efficacy of boosters and also how frequently nursing home residents and staff should be receiving them.

Dr. Gounder is a Senior Fellow and Editor-at-Large for Public Health at the Kaiser Family Foundation and for Kaiser Health News. She is also a Clinical Associate Professor of Medicine and Infectious Diseases at New York University’s Grossman School of Medicine. She cares for patients on the wards at Bellevue Hospital Center. She served on the Biden-Harris Transition COVID-19 Advisory Board.

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Episode 26
Title: Visiting Nursing Homes this Holiday Season
Date: December 15, 2022
Guest: Jerold E. Rothkoff, Esq., Rothkoff Law Group
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As the result of changing CMS and CDC guidance since the start of the pandemic, residents and families have had a great deal of uncertainty during the holidays surrounding visitation and the requirements for residents who leave their facilities. Jerry Rothkoff, of Rothkoff Law Group, joins us to talk about where visitation is now, almost three years into the pandemic, and how everyone can spend time safely together this holiday season.

Resource: Newsletter by the Rothkoff Law Group: Can Nursing Home Residents Leave the Facility for the Holiday? | Consumer Voice Article on Spending Time with Loved Ones During the Holidays

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Episode 25
Title: Residents' Rights Month: Inspiring Unity within Our Community
Date: October 20, 2022
Guests: Lori Smetanka and Jocelyn Bogdan, Consumer Voice
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For decades the Consumer Voice has designated October as Residents’ Rights Month as a way to honor residents living in long-term care. This month is an opportunity to focus on the commitment to recognize the value of each resident and the importance of treating every resident with dignity and respect. In this episode, join us as we speak about this year’s Residents’ Rights Month theme, Inspiring Unity within Our Community. Lori Smetanka, Executive Director at Consumer Voice, and Jocelyn Bogdan, Senior Policy Specialist at Consumer Voice discuss why having a community is important, how residents can exercise their rights around their community, and examples of ways residents, families, and staff can help build a community for residents living in long-term care.

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Episode 24
Title: Addressing Abuse in Long-Term Care Facilities 
Date: June 14, 2022
Guest: Dr. Laura Mosqueda and Beverley Laubert
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Abuse is defined in the federal nursing home regulations as the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain, or mental a