Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

2024 Consumer Voice Conference

Join us at the Hotel Nikko in San Francisco, California September 23-26, 2024 for our 48th Annual Conference!

This year’s theme, The Power of Together, highlights the strength and effectiveness that can result from collaboration, unity, and working collectively to improve care and conditions around long-term care.

Connect with advocates from across the country to learn, network, and exchange ideas on long-term care issues, including current trends, best practices, and advocacy opportunities. By joining forces and combining the efforts of individuals and groups, our impact will result in achieving a higher quality of life for all long-term care residents.

Register Now

Preliminary Agenda & Sessions

Check out the preliminary agenda including breakout session titles and speakers.

Special Thursday Programming

In-person attendees can select from two different options on Thursday, September 26th from 9:00am-12:00pm - an intensive session (extra charge required) or roundtable discussion (free of charge).

Thursday Intensives - 9:00am - 12:00pm

Participants in the intensives can dive deeper into some of the most crucial long-term care issues, presented by experts in the field. These optional 3-hour intensives, available at an extra charge, will allow in-person participants to fully engage in skill building, group discussions, and practical exercises. Two topics are available:

  1. Winning Strategies for Common Nursing Facility Problems - Eric Carlson and Gelila Selassie from Justice in Aging will lead a session focusing on the common problems that every resident and advocate have seen. Evictions. Meaningless care plans. Hospital dumping. Overuse of psychotropic medication. Unfair admission agreements. And the list goes on, unfortunately. For each problem, the session will explain the relevant law and explore advocacy strategies. The session will include roleplaying scenarios so that attendees are better able to recognize how these situations arise in their own work, and be better equipped to push back against a facility’s entrenched practices.

  2. The Good, the Bad and the...WHAT? Volunteer Management for Long-Term Care Ombudsman Programs - This 3-hour intensive, presented by State Ombudsmen and Ombudsman representatives from Alaska, Texas, and Pennsylvania, will provide an opportunity for Long-Term Care Ombudsman programs to concentrate on various aspects of volunteer management. This highly interactive session will cover topics such as the vetting process, realistic expectations of the job, and exploring why people leave the program. Participants will discuss recruitment ideas, consistent interaction and volunteer appreciation efforts.

Thursday Roundtable Discussions - 9:00am - 10:00am and 10:30am - 11:30am

Roundtable discussions, included free of charge with an in-person conference registration, provide participants with an opportunity to engage with other attendees regarding hot-button issues in long-term care. Roundtable discussions will occur during two one-hour sessions on Thursday morning - 9:00am - 10:00am and 10:30am - 11:30am.  Participants can choose from the following topics:

  • Advocating for financial transparency in nursing homes 
  • Strategies for promoting diversity, equity, inclusion, and accessibility in advocacy
  • Celebrating state and federal advocacy initiatives 
  • Help us build a LTCOP playbook! Strategies for responding to common complaints

Virtual and Recorded Content

Not able to join us in-person? Don't miss a minute of the conference. This year we are providing more access to the event than ever before with the option to participate online as we livestream all session content on Tuesday and Wednesday of the conference. Monday and Thursday programming is only available to in-person attendees.

Plus, recordings will be available to all registrants for 90 days after the conference. That is over 35 hours of content!

Register Now

Conference Location - San Francisco

It may measure less than 50 square miles and have a population that doesn’t even crack a million, but San Francisco justly ranks as one of the greatest cities in the world. Famous for grand-dame Victorians, cable cars, a dynamic waterfront, and a soaring golden bridge, this city truly has it all.

With trend-defining cuisine ranging from Michelin-starred dining to outrageous food trucks; world-renowned symphony, ballet, theater, and opera; plus almost boundless outdoor adventures, San Francisco justifiably stands out as one of the ultimate must-visit cities on any traveler’s wish list, and September is widely regarded as the best time of year for a visit.

Learn more about the City by the Bay.

Hotel Information

Join us at Hotel Nikko, a 2023 TripAdvisor "Travelers Choice Hotel." The Japanese-inspired luxury hotel is perfectly situated in the heart of San Francisco. Boasting a walk score of 100, Hotel Nikko is just steps from Union Square shops and restaurants and walking distance to North America's first and largest Chinatown. The hotel is known for its upscale atmosphere and luxury onsite amenities like its impressive glass-enclosed pool, rooftop terrace, comfortable lobby and meetings spaces, and culinary gem, Restaurant Anzu.

A room block has been reserved at the hotel with a room rate of $239/night plus taxes and fees (the hotel's resort fee is waived for all rooms reserved in our block). Rooms are available in the block through August 31, 2024 or when the room block is full, whichever happens first.

We recommend you reserve your room as soon as possible. Reserve your room now.

Who is the conference for?

  • Long-Term Care Ombudsman programs
  • Long-Term Care providers and staff
  • Attorneys
  • Long-term care consumers (Email info@theconsumervoice.org to receive a complimentary registration.)
  • Family members of long-term care consumers 
  • Advocates
  • Anyone interested in the quality care and quality of life of long-term care consumers

Sponsor or Exhibit at the Conference


In 2023, we had more than 350 in-person and 250 virtual attendees from 47 states and the District of Columbia, 27 sessions, and more than 60 speakers. By joining us as a sponsor, you will have the opportunity to reach more people over multiple days than ever before both in-person and virtually. 

Sponsorship offers multiple ways to increase your visibility with our attendees and promote your partnership with Consumer Voice.

Learn more about opportunities for sponsorship.




Thank you to our 2024 sponsors!






Discounts and Groups

  • Individuals receiving long-term care are eligible for free registration. Email info@theconsumervoice.org for the discount code.
  • Consumer Voice Members are able to register for the conference at a reduced rate.
    • If you are an active member, simply choose the Consumer Voice Member ticket type on the registration form.
    • If you would like to add or renew your membership at the time of registration, choose the Consumer Voice Member ticket type then add-on a membership.
    • If you are unsure about your membership status, email csteier@theconsumervoice.org before registering.
  • Groups of 5 or more individuals are able to register for the conference at a reduced rate. To register as a group, email the names of the individuals in your group to csteier@theconsumervoice.org before registering.