National Ombudsman Resource Center

The National Long-Term Care Ombudsman Resource Center (NORC) provides support, technical assistance, and training to the 53 State Long-Term Care Ombudsman Programs and their statewide networks.

NORC’s objectives are to enhance the skills, knowledge, and management capacity of the State programs to enable them to effectively represent resident interests in both individual and systems advocacy.

Funded by the U.S. Administration for Community Living (ACL), NORC is operated by the National Consumer Voice for Quality Long-Term Care (Consumer Voice). Consumer Voice has actively supported Ombudsman programs by operating NORC for over 0 years.

NORC WEBSITE

What NORC Does

To ensure the needs of Ombudsman programs across the country are being addressed, NORC incorporates input from Ombudsman programs, the National Association of State Ombudsman Programs (NASOP), the National Association of Local Long Term Care Ombudsmen (NALLTCO), and other relevant organizations in our work.

To support Long-Term Care Ombudsman programs in advocacy with, and for, residents in long-term care, NORC does the following:

Provides consultation, information, and referral for Ombudsman programs and for the residents, families, and others who use Ombudsman program services
Provides training opportunities and resources for Ombudsman programs
Promotes awareness of the role of Ombudsman programs in improving long-term care
Identifies research needs and promotes research on issues which affect Ombudsman programs or residents they serve
Supports Ombudsman program volunteer recruitment, training, and management
Works cooperatively with organizations and agencies involved in long-term care and elder justice
Promotes understanding and cooperation between Ombudsman programs and organizations and agencies regarding long-term care issues.

More About NORC and the Long-Term Care Ombudsman Program

About the Long-Term Care Ombudsman Program

Get Help

NORC Website

State Ombudsman Website

The information on this part of the website is targeted specifically to assist State Ombudsmen in their role as the head of their state’s Long-Term Care Ombudsman program.

This project was supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $516,407 with 100 percent funding by ACL/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS or the U.S. Government.