Amity Overall-Laib is currently serving as Director of NORC. She served as a local long-term care ombudsman in Texas for six years advocating for residents in 65 nursing homes and 130 assisted living facilities in a 12-county region. During her tenure in Texas, she lead the formation of the Gulf Coast Culture Change Coalition, resulting in two free conferences for long-term care consumers, providers, advocates and regulators promoting Culture Change practices and has presented during local, state and national conferences. She also had the pleasure of representing fellow local ombudsmen on the Board of Directors for NALLTCO (National Association of Local Long Term Care Ombudsmen). Amity was previously a consultant to NORC then served as Manager for Program and Policy since 2010. Amity has a master's degree in sociology from the University of Houston.