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News Article

Consumer Voice's Robyn Grant Speaks About Transfer/Discharges in Assisted Living Facilities

September 06, 2018

Evictions top the list of grievances about assisted living received by long-term care ombudsmen across the U.S. In 2016, the most recent year for which data are available, 2,867 complaints of this kind were recorded.

News Article

Consumer Voice Statement on Oversight and Investigations Hearing

September 06, 2018

The National Consumer Voice for Quality Long-Term Care (Consumer Voice) commends the U.S. House Subcommittee on Oversight and Investigations for holding a hearing today entitled, “Examining Federal Efforts to Ensure Quality of Care and Resident Safety in Nursing Homes.”

Action Update

Consumer Voice Statement on Oversight and Investigations Hearing

September 06, 2018

The National Consumer Voice for Quality Long-Term Care (Consumer Voice) commends the U.S. House Subcommittee on Oversight and Investigations for holding a hearing today entitled, “Examining Federal Efforts to Ensure Quality of Care and Resident Safety in Nursing Homes.”

Action Update

Consumer Voice Opposes New Hampshire’s Proposal to Eliminate Retroactive Medicaid Coverage

September 03, 2018

Consumer Voice sent a letter to the U.S. Department of Health and Human Services to oppose the New Hampshire Health Protection Program demonstration project.

News Article

New Training Materials Available on Transfer/Discharge and the Revised Nursing Home Regulations

August 24, 2018

Consumer Voice and NORC have created several new training materials on the topic of transfer and discharge from a nursing home.  The materials are based on the revised nursing home regulations.

Action Update

Consumer Voice Opposes Kentucky’s Proposal to Eliminate Retroactive Medicaid Coverage

August 20, 2018

Consumer Voice sent a letter to the U.S. Department of Health and Human Services to oppose the Kentucky HEALTH proposal.

Take Action

Ensure the Right to Fair and Impartial Judges

July 18, 2018

President Trump has issued an Executive Order allowing Administrative Law Judges to be selected by political appointees. Contact your members of Congress and urge them to ensure people’s right to fair and impartial decisions!

News Article

New York Times Article Confirms Consumer Voice Concerns about Nursing Home Staffing Levels and Data

July 09, 2018

A recent article in the New York Times substantiates Consumer Voice’s long-standing concern about the inaccuracy of previous staffing information based on self-reporting.

Action Update

Advocates Meet with Top CMS Official About Nursing Home Rule

June 27, 2018

Consumer Voice staff joined several advocacy organizations in a meeting with CMS officials to discuss recommendations for the nursing home Requirements of Participation.

Action Update

Consumer Voice's Robyn Grant Speaks About the VA's "Secret" Nursing Home Ratings

June 18, 2018

Consumer Voice’s Robyn Grant was quoted in a recent article in USA Today about the VA’s hidden nursing home ratings and their poor quality care.

News Article

World Elder Abuse Awareness Day is June 15th

June 14, 2018

The purpose of WEAAD is to provide an opportunity for communities around the world to promote a better understanding of abuse and neglect of older persons by raising awareness of the cultural, social, economic and demographic processes affecting elder abuse and neglect.

News Article

Fighting the Rollback of Nursing Home Protections

June 14, 2018

Consumer Voice, with some of our close partners, created a tracker of industry lobbying and resulting administrative actions, as well as a series of policy alerts providing more detail about the specific protections weakened by industry lobbying.

Action Update

Consumer Voice's Lori Smetanka Interviewed on Benefits of Caregiving

June 13, 2018

Consumer Voice’s Executive Director Lori Smetanka was interviewed in a recent article on caring.com on the benefits of being a caregiver.

News Article

Consumer Voice's Robyn Grant Speaks About Bed Rails on the Nursing Home Abuse Podcast

June 12, 2018

Consumer Voice Director of Publicy Policy Robyn Grant was interviewed on The Nursing Home Abuse Podcast regarding bed rails in nursing homes.

News Article

17 Attorneys General Condemn Federal Action Rolling Back Protections for Nursing Home Residents

June 05, 2018

Last week, 17 Attorneys General submitted a letter to the Centers for Medicare and Medicaid Services condemning federal actions that would delay the enforcement of protections for Medicare and Medicaid beneficiaries who receive care in skilled nursing facilities.

Action Update

Consumer Voice Opposes Florida’s Medicaid Wavier Amendment to Eliminate Retroactive Coverage

June 04, 2018

Consumer Voice has sent a letter to CMS opposing Florida’s proposal to waive retroactive Medicaid coverage.

News Article

ProPublica Updates Data and Online Tool Comparing Nursing Home Deficiencies and Penalties by State

June 01, 2018

ProPublica has published new data on deficiencies cited by regulators and the penalties imposed in the past three years on nursing homes.

Action Update

Consumer Voice Opposes Arizona’s Medicaid Prior Quarter Coverage Waiver Amendment

May 22, 2018

Consumer Voice has sent a letter to CMS opposing Arizona’s proposal to waive retroactive Medicaid coverage.

Action Update

Consumer Voice Recommends Increased Funding for Long-Term Care Ombudsman Program

May 15, 2018

Consumer Voice sent a letter to the House Committee on Appropriations recommending an increase of $24.98 million in funding for the Long-Term Care Ombudsman Program.

News Article

Consumer Voice Leaders Participate in AARP Foundation Roundtable on Misuse of Antipsychotic Drugs

May 15, 2018

Executive Director Lori Smetanka and Governing Board Member Dr. Jonathan Evans participated in a panel on the misuse of antipsychotic drugs in nursing facility residents who have dementia.

News Article

Quality NOW

April 26, 2018

Quality care, quality of life, protection of rights, empowerment of all individuals receiving care and services, NOW!  Support our advocacy!

News Article

New Consumer Voice and NORC On-Demand Training Center

April 16, 2018

Consumer Voice and NORC have created an online learning center for all individuals interested in achieving quality long-term care.

News Article

New Training Materials on Abuse and Revised Nursing Home Regulations

April 10, 2018

Consumer Voice and NORC have created several new training materials on the topic of abuse, neglect, exploitation and misappropriation of property.  The materials are based on the revised nursing home regulations.

News Article

New Nursing Home Discharge Fact Sheet

April 10, 2018

A new fact sheet on nursing home discharges is now available from Consumer Voice and NORC.

News Article

CMS Releases Memo on Payroll-Based Journal Staffing Measures on Nursing Home Compare Tool

April 10, 2018

The Centers for Medicare & Medicaid Services (CMS) has released a memo regarding - Transition to Payroll-Based Journal (PBJ) Staffing Measures on the Nursing Home Compare tool on Medicare.gov and the Five Star Quality Rating System.

News Article

New Report on Nursing Home Deficiencies, Staffing and Resident/Facility Characteristics Released

April 10, 2018

A newly updated report is available from the University of California, San Francisco and the Kaiser Family Foundation - Nursing Facilities, Staffing, Residents and Facility Deficiencies, 2009 Through 2016.

Action Update

Spending Bill for Remainder of 2018: The Good and the Sad

March 27, 2018

Congress has passed and the President has signed a $1.3 trillion spending bill to fund the federal government through September 2018.

Take Action

Tell Congress to Increase Funding for the Ombudsman Program

March 20, 2018

Urge your member of Congress to request increased funding for the long-term care ombudsman program.

News Article

Looking for a Few Good Candidates to Join Our Board!

March 07, 2018

As part of our annual recruitment process, the Consumer Voice is seeking candidates for open positions on our Governing Board.

Take Action

ACT NOW: Contact Congress Again to Fund MFP!

March 06, 2018

Your actions in early February to ask the Senate to fund the Money Follows the Person (MFP) program (#FundMFP) made a big impact.  Now it is time to go all out and make a big push to pass the EMPOWER Care Act!

News Article

Workgroup in Minnesota Publishes Report on Elder Abuse

February 06, 2018

A workgroup in Minnesota has published a report on elder abuse in long-term care settings.

News Article

More Must Be Done To Protect Residents of Assisted Living Facilities

February 06, 2018

In response to the GAO’s recent report, Consumer Voice is calling on states and the federal government to better protect assisted living facility residents.

News Article

GAO Report Finds Large Gaps in Regulation of Assisted Living Facilities

February 05, 2018

A report from the U.S. Government Accountability Office found regulation of assisted living services lacking even when billions of dollars flows into the industry.

News Article

Human Rights Watch Publishes Report on Use of Antipsychotic Drugs in Nursing Homes

February 05, 2018

Human Rights Watch has published a report on the over-medication of people with dementia in US nursing homes.

Take Action

Urge Congress to continue the Money Follows the Person Program!

January 30, 2018

The future of the Money Follows the Person program is at risk. Urge your Senators to co-sponsor the bill to improve and extend the program for five years.

News Article

New York Times Article Reveals How Nursing Homes Feed Money into Corporate Webs

January 03, 2018

The recent article uncovers how nursing homes that outsource to related organizations have poorer care.

News Article

Emergency Preparedness Legislation Introduced in Congress

December 21, 2017

Legislation newly introduced in Congress would improve emergency preparedness in nursing homes.

News Article

40 Organizations Send Letter to Senate Opposing Tax Cuts

November 29, 2017

Consumer Voice has joined 40 organization in opposing tax cuts that would put the health care of older adults and people with disabilities at risk.

News Article

Major Changes in Nursing Home Regulatory Arena Go Into Effect Today

November 28, 2017

November 28 is a big day in the world of nursing home regulations:  Phase 2 regulations go into effect, along with a new survey process, the “freezing” of health inspection ratings,  and revised interpretive guidelines.

News Article

New Issue Brief on Key Issues in LTSS Quality

November 21, 2017

A new issue brief from the Kaiser Family Foundation focuses on “Key Issues in Long-Term Services and Supports Quality.”

News Article

Congratulations to the 2017 Consumer Voice Leadership Award Winners!

November 16, 2017

The Consumer Voice is proud to announce recipients of its annual leadership awards.

Take Action

Oppose Efforts to Rollback and Delay the Nursing Home Rules; Sign a Letter to CMS!

October 31, 2017

Protect residents by urging CMS to retain the requirements of participation and implement them without delay.

News Article

New Guide on HCBS Settings Rule

October 20, 2017

Consumer Voice has created a new guide - “Understanding and Advocating for Effective Implementation of the Home and Community-Based Services Settings Rule.”

News Article

House Passes Elder Abuse Prevention and Prosecution Act

October 04, 2017

The Elder Abuse Prevention and Prosecution Act would improve the nation’s response to elder abuse and financial exploitation of seniors.

News Article

Consumer Voice Calls on CMS to Immediately Implement Recommendations in OIG's Early Alert

September 26, 2017

Consumer Voice, along with other organizations, has called on CMS to immediately implement the recommendations in HHS OIG’s Early Alert regarding reporting abuse and neglect of nursing home residents.

News Article

More Needs to Be Done to Protect LTC Residents in Disaster Situations

September 20, 2017

The recent tragic deaths of nursing home residents in Florida following Hurricane Irma is a reminder of the need for emergency preparedness.

Take Action

No Caps to Medicaid!

September 18, 2017

The Senate is working on a new bill that would convert Medicaid into a per capita cap system.  Tell them no caps to Medicaid!

News Article

ACL Develops Principles for Person-Directed Services and Supports

September 05, 2017

The Administration for Community Living has developed Principles for Person-directed Services and Supports during Serious Illness.

News Article

OIG Investigation Finds Nursing Home Abuse Often Not Reported

August 29, 2017

The Department of Health and Human Services Office of Inspector General released an early alert about their investigation which found that more than one-quarter of serious cases of nursing home abuse are not reported to law enforcement.

News Article

Lance Robertson Confirmed as New ACL Administrator

August 11, 2017

On August 3, the Senate Health, Education, Labor, and Pensions (HELP) Committee confirmed nominee Lance Robertson as the new Assistant Secretary on Aging and the Administrator of the Administration for Community Living.

News Article

Consumer Voice & Public Citizen Op-Ed on Forced Arbitration Agreements in Nursing Homes

August 02, 2017

News article about forced arbitration agreements.

Take Action

Oppose Pre-Dispute Arbitration in Nursing Homes: Sign on to a letter to CMS! Send comments!

July 25, 2017

Tell CMS that requiring nursing home residents to sign pre-dispute arbitration agreements is unacceptable!

News Article

New Information Released by CMS: Revised Interpretive Guidelines, New F-Tags and More!

July 06, 2017

The Centers for Medicare and Medicaid Services issued a Survey & Certification Memo announcing the release of several new documents related to the revised federal nursing home regulations and the new survey process and training resources.

News Article

Residents' Rights Posters Available For Pre-Order

June 30, 2017

Newly designed Residents’ Rights Posters are now available for pre-order in our online store.

Take Action

It's National Call-In Day to Save Our Health Care: Call Your Senator Today!

June 20, 2017

Tell your Senator to say “NO” to Medicaid cuts and caps and protect the care of all those needing long-term care.

Take Action

CMS needs to hear from you! Submit comments by June 26

June 19, 2017

The Centers for Medicare and Medicaid Services are requesting comments on several items.

News Article

It's World Elder Abuse Awareness Day

June 15, 2017

WEAAD serves as a call-to-action for individuals, organizations, and communities to raise awareness about abuse, neglect, and exploitation of elders.

Take Action

Congress Wants to Limit Access to Justice

June 12, 2017

The House of Representatives will be voting on legislation, H.R. 1215, the Protecting Access to Care Act, which will significantly strip away an individual’s right to justice through the courts in the event they are harmed or killed by a health care provider.

News Article

Now Accepting Nominations for the 2017 Consumer Voice Leadership Awards!

June 09, 2017

Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers.  Nominate an advocate now!

News Article

CMS Reverses Course on Pre-Dispute Arbitration

June 06, 2017

After publishing a final rule banning pre-dispute arbitration agreements for nursing home residents and family members, CMS is issuing new proposed rules that rescind resident protections against these unfair provisions.

News Article

Webinar Covers How AHCA Would Affect Medicaid

May 30, 2017

The webinar from the Alliance for Health Reform looks at where Medicaid stands - from the AHCA to state waivers.

News Article

NPR Publishes Story on States Efforts to Crack Down on Involuntary Discharge

May 30, 2017

A recent story in NPR covers several states’ attempts to fight involuntary discharge in nursing homes.

News Article

CMS Provides Update on Special Focus Facility Initiative

May 26, 2017

The Centers for Medicare & Medicaid Services has provided an update on the Special Focus Facility Initiative.

News Article

CMS Announces Extension for Compliance with Home- and Community-Based Settings Rule

May 24, 2017

The Centers for Medicare & Medicaid Services announced an extension of the transition period for complying with the HCBS Final Rule.

News Article

We’re fighting the good fight … and we need your help!

May 09, 2017

During these past few months, there has been an unprecedented assault on the policies that support access to quality long-term care and protect the rights of long-term care consumers.  We are fighting back.

News Article

Toolkit To Reduce CAUTI and Other HAIs in Long-Term Care Facilities

May 09, 2017

The Agency for Healthcare Research and Quality released a Toolkit to Reduce CAUTI and Other HAIs in Long-Term Care Facilities.  Consumer Voice was a partner on this project.

News Article

Join the Resident's Voice Challenge

April 25, 2017

All long-term care consumers are invited to get creative and share their thoughts on this year’s Residents’ Rights Month theme - “It’s All About Me: My Life, My Care, My Choices.”

News Article

Call for Medicaid Stories

April 23, 2017

Consumer Voice needs your stories about why Medicaid is so important to you and your family.

News Article

Consumer Voice Issues Joint Statement on Abuse and Neglect in Nursing Homes

April 12, 2017

Consumer Voice, with the Long Term Care Community Coalition, Center for Medicare Advocacy, and California Advocates for Nursing Home Reform, issued a joint statement in response to the recent reports exposing abuse and neglect in nursing homes across the country.

News Article

Revised Nursing Home Regulations Are Safe!

March 31, 2017

The revised federal nursing home regulations are here to stay.

News Article

Announcing Residents' Rights Month 2017

March 28, 2017

The theme for Residents’ Rights Month 2017 is “It’s All About Me: My Life, My Care, My Choices.”

News Article

New Issue Brief on Admissions in Revised Federal Nursing Home Regulations

March 15, 2017

Consumer Voice, Justice in Aging, and the Center for Medicare Advocacy have released a new issue brief in their series on the revised federal nursing home regulations.

Take Action

Save Medicaid & Protect All Long-Term Care Consumers: Oppose Medicaid Per Capita Caps!

March 13, 2017

Medicaid is a lifeline for nursing home residents and other long-term care consumers.  Tell your members of congress to oppose per capita caps!

News Article

Consumer Voice Issues Statement on American Health Care Act

March 10, 2017

The American Health Care Act is harmful for long-term care consumers and those who care for them.

Take Action

Groups - Sign onto the letter opposing H.R. 1215

March 03, 2017

Protect consumers’ rights to hold providers accountable. Groups, sign on to letter opposing H.R. 1215.

News Article

Senator Franken Reintroduces Arbitration Fairness Act

March 03, 2017

Consumer Voice sent a letter to Senator Al Franken in support of his reintroduction of the Arbitration Fairness Act.

News Article

Sexual Abuse in Nursing Homes - Joint Statement from CV, NCEA, and NOVA

February 24, 2017

Consumer Voice, along with the National Center on Elder Abuse and the National Organization for Victim Assistance, have issued a statement in light of the recent CNN investigation on sexual abuse.

News Article

Consumer Voice Issues Statement on CNN Report on Sexual Abuse in Nursing Homes

February 23, 2017

Consumer Voice is outraged and horrified in response to the findings of the CNN investigative report on sexual abuse in nursing homes, “Sick, Dying and Raped in America’s Nursing Homes.”

News Article

New Issue Brief on Nursing Services

February 21, 2017

Consumer Voice, along with the Center for Medicare Advocacy and Justice in Aging, has released a new issue brief in their issue brief series, “A Closer Look at the Revised Nursing Facility Regulations.”

Take Action

Oppose the Repeal of the ACA and Changes to Medicaid

February 17, 2017

Congress is planning to repeal the Affordable Care Act (ACA) and replace it with major changes to Medicaid.  Tell your members of Congress NO!

News Article

Article - "Long-Term Care Ombudsman Program Offers Trust and Solutions"

February 14, 2017

ACL’s Becky Kurtz has written an article in the Society of Certified Senior Advisors Journal on the long-term care ombudsman program.

News Article

New Fact Sheets on Revised Federal Nursing Home Regulations

February 08, 2017

New fact sheets include information on involuntary transfer and discharge and unnecessary drugs and antipsychotic medications.

Take Action

Fight the Repeal of the Revised Nursing Home Regulations!

January 27, 2017

Consumer Voice and its whole network will be tweeting to fight the repeal of the revised federal nursing home regulations.

News Article

Family Caregivers Speak at Senate Forum

January 19, 2017

Family caregivers testified at a Senate Forum on Health Care, Medicare, and Medicaid.

News Article

Part II of Summary of Key Changes Now Available

December 22, 2016

This summary presents an overview of key changes in the revised federal nursing home regulations for the sections on Resident Assessment (§483.20) – Training Requirements (§483.95).  It is designed to highlight what is different between the prior rule and the final rule and includes only those parts of the rule that went into effect in Phase 1 on November 28, 2016.

News Article

New Fact Sheet on Importance of Revised Nursing Home Regulations for Nursing Home Residents

December 20, 2016

Consumer Voice and Justice in Aging have released a new fact sheet entitled “Why the Recently-Revised Nursing Home Regulations are Vital for Nursing Home Residents.”

Take Action

Tell Congress Not to Repeal the Affordable Care Act!

December 20, 2016

Congressional Leaders have promised to repeal the Affordable Care Act (ACA).  This could harm nursing home residents and other long-term care consumers. Tell your Senators and Representative NO!

News Article

New Fact Sheet on Assessment, Care Planning, and Discharge Planning

December 05, 2016

Consumer Voice, Center for Medicare Advocacy and Justice in Aging have released a new fact sheet providing a closer look at the revised nursing facility regulations on assessment, care planning and discharge planning.

News Article

New Guides on How New HCBS Rules Affect Adult Day Services and Assisted Living

November 23, 2016

Consumer Voice and Justice in Aging created guides on how the HCBS rules can be used to improve services for older persons.

News Article

New Fact Sheet on the Long-Term Care Ombudsman Program

November 15, 2016

This new resource from Consumer Voice and NCEA provides an overview of the Long-Term Care Ombudsman Program.

News Article

Consumer Voice Releases Report on Nursing Home Closures

November 08, 2016

Consumer Voice has released a new report on why nursing home residents may suffer harm when their nursing home closes and how to reduce such harm.

News Article

Webinar Recording Available for "Piecing Together Quality Long-Term Care"

October 12, 2016

This informative webinar gives consumers, family and advocates the tools to obtain quality long-term services and supports.

News Article

CMS Prohibits Pre-Dispute Arbitration in Newly Released Federal Nursing Home Regulations

September 30, 2016

After recommendations from Consumer Voice, the Centers for Medicare & Medicaid Services has prohibited pre-dispute arbitration agreements in nursing home contracts as a part of the newly released federal nursing facility regulations.

News Article

Consumer Voice Sends Comments to CMS on Special Focus Facilities

September 15, 2016

Consumer Voice sent comments to the Centers for Medicare and Medicaid Services in support of the Special Focus Facility program.

News Article

Consumer Voice Featured in Philanthropy Journal News

September 09, 2016

Consumer Voice has been highlighted in the September issue of the Philanthropy Journal News, a publication of NC State University.

News Article

CFPB Releases Report and Resource Guide on How Community Partnerships Can Help Fight Elder Financial Abuse

August 24, 2016

CFPB’s report found that strong collaboration among community stakeholders can effectively protect older adults from financial exploitation.

News Article

ACL Awards $2.2 Million to Adult Protective Services Systems

August 23, 2016

The Administration for Community Living’s Administration on Aging awarded grants to 13 states to address abuse of older adults and people with disabilities.

Take Action

Urge Congress to Continue the Money Follows the Person Program

August 22, 2016

Help people living in nursing facilities and other institutional settings move back into the community!

News Article

CFPB Creates Placemats to Help Prevent Elder Fraud

August 18, 2016

The Consumer Financial Protection Bureau has created placemats with simple tips for avoiding common predatory consumer scams.

News Article

Infographic About Detecting and Preventing Bullying Among Older Adults

August 17, 2016

An infographic created by the Health Professionals Press shows the factors that lead to bullying and how to prevent it.