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News Article

New Issue Brief on Key Issues in LTSS Quality

November 21, 2017

A new issue brief from the Kaiser Family Foundation focuses on “Key Issues in Long-Term Services and Supports Quality.”

News Article

Congratulations to the 2017 Consumer Voice Leadership Award Winners!

November 16, 2017

The Consumer Voice is proud to announce recipients of its annual leadership awards.

News Article

New Guide on HCBS Settings Rule

October 20, 2017

Consumer Voice has created a new guide - “Understanding and Advocating for Effective Implementation of the Home and Community-Based Services Settings Rule.”

News Article

House Passes Elder Abuse Prevention and Prosecution Act

October 04, 2017

The Elder Abuse Prevention and Prosecution Act would improve the nation’s response to elder abuse and financial exploitation of seniors.

News Article

Consumer Voice Calls on CMS to Immediately Implement Recommendations in OIG's Early Alert

September 26, 2017

Consumer Voice, along with other organizations, has called on CMS to immediately implement the recommendations in HHS OIG’s Early Alert regarding reporting abuse and neglect of nursing home residents.

News Article

More Needs to Be Done to Protect LTC Residents in Disaster Situations

September 20, 2017

The recent tragic deaths of nursing home residents in Florida following Hurricane Irma is a reminder of the need for emergency preparedness.

News Article

ACL Develops Principles for Person-Directed Services and Supports

September 05, 2017

The Administration for Community Living has developed Principles for Person-directed Services and Supports during Serious Illness.

News Article

OIG Investigation Finds Nursing Home Abuse Often Not Reported

August 29, 2017

The Department of Health and Human Services Office of Inspector General released an early alert about their investigation which found that more than one-quarter of serious cases of nursing home abuse are not reported to law enforcement.

News Article

Lance Robertson Confirmed as New ACL Administrator

August 11, 2017

On August 3, the Senate Health, Education, Labor, and Pensions (HELP) Committee confirmed nominee Lance Robertson as the new Assistant Secretary on Aging and the Administrator of the Administration for Community Living.

News Article

Consumer Voice & Public Citizen Op-Ed on Forced Arbitration Agreements in Nursing Homes

August 02, 2017

News article about forced arbitration agreements.

News Article

New Information Released by CMS: Revised Interpretive Guidelines, New F-Tags and More!

July 06, 2017

The Centers for Medicare and Medicaid Services issued a Survey & Certification Memo announcing the release of several new documents related to the revised federal nursing home regulations and the new survey process and training resources.

News Article

Residents' Rights Posters Available For Pre-Order

June 30, 2017

Newly designed Residents’ Rights Posters are now available for pre-order in our online store.

News Article

It's World Elder Abuse Awareness Day

June 15, 2017

WEAAD serves as a call-to-action for individuals, organizations, and communities to raise awareness about abuse, neglect, and exploitation of elders.

News Article

Now Accepting Nominations for the 2017 Consumer Voice Leadership Awards!

June 09, 2017

Consumer Voice recognizes people who have demonstrated an exceptional commitment to improving the lives of long-term care consumers.  Nominate an advocate now!

News Article

CMS Reverses Course on Pre-Dispute Arbitration

June 06, 2017

After publishing a final rule banning pre-dispute arbitration agreements for nursing home residents and family members, CMS is issuing new proposed rules that rescind resident protections against these unfair provisions.

News Article

Webinar Covers How AHCA Would Affect Medicaid

May 30, 2017

The webinar from the Alliance for Health Reform looks at where Medicaid stands - from the AHCA to state waivers.

News Article

NPR Publishes Story on States Efforts to Crack Down on Involuntary Discharge

May 30, 2017

A recent story in NPR covers several states’ attempts to fight involuntary discharge in nursing homes.

News Article

CMS Provides Update on Special Focus Facility Initiative

May 26, 2017

The Centers for Medicare & Medicaid Services has provided an update on the Special Focus Facility Initiative.

News Article

CMS Announces Extension for Compliance with Home- and Community-Based Settings Rule

May 24, 2017

The Centers for Medicare & Medicaid Services announced an extension of the transition period for complying with the HCBS Final Rule.

News Article

We’re fighting the good fight … and we need your help!

May 09, 2017

During these past few months, there has been an unprecedented assault on the policies that support access to quality long-term care and protect the rights of long-term care consumers.  We are fighting back.

News Article

Toolkit To Reduce CAUTI and Other HAIs in Long-Term Care Facilities

May 09, 2017

The Agency for Healthcare Research and Quality released a Toolkit to Reduce CAUTI and Other HAIs in Long-Term Care Facilities.  Consumer Voice was a partner on this project.

News Article

Join the Resident's Voice Challenge

April 25, 2017

All long-term care consumers are invited to get creative and share their thoughts on this year’s Residents’ Rights Month theme - “It’s All About Me: My Life, My Care, My Choices.”

News Article

Call for Medicaid Stories

April 23, 2017

Consumer Voice needs your stories about why Medicaid is so important to you and your family.

News Article

Consumer Voice Issues Joint Statement on Abuse and Neglect in Nursing Homes

April 12, 2017

Consumer Voice, with the Long Term Care Community Coalition, Center for Medicare Advocacy, and California Advocates for Nursing Home Reform, issued a joint statement in response to the recent reports exposing abuse and neglect in nursing homes across the country.

News Article

Revised Nursing Home Regulations Are Safe!

March 31, 2017

The revised federal nursing home regulations are here to stay.

News Article

Announcing Residents' Rights Month 2017

March 28, 2017

The theme for Residents’ Rights Month 2017 is “It’s All About Me: My Life, My Care, My Choices.”

News Article

New Issue Brief on Admissions in Revised Federal Nursing Home Regulations

March 15, 2017

Consumer Voice, Justice in Aging, and the Center for Medicare Advocacy have released a new issue brief in their series on the revised federal nursing home regulations.

News Article

Consumer Voice Issues Statement on American Health Care Act

March 10, 2017

The American Health Care Act is harmful for long-term care consumers and those who care for them.

News Article

Senator Franken Reintroduces Arbitration Fairness Act

March 03, 2017

Consumer Voice sent a letter to Senator Al Franken in support of his reintroduction of the Arbitration Fairness Act.

News Article

Sexual Abuse in Nursing Homes - Joint Statement from CV, NCEA, and NOVA

February 24, 2017

Consumer Voice, along with the National Center on Elder Abuse and the National Organization for Victim Assistance, have issued a statement in light of the recent CNN investigation on sexual abuse.

News Article

Consumer Voice Issues Statement on CNN Report on Sexual Abuse in Nursing Homes

February 23, 2017

Consumer Voice is outraged and horrified in response to the findings of the CNN investigative report on sexual abuse in nursing homes, “Sick, Dying and Raped in America’s Nursing Homes.”

News Article

New Issue Brief on Nursing Services

February 21, 2017

Consumer Voice, along with the Center for Medicare Advocacy and Justice in Aging, has released a new issue brief in their issue brief series, “A Closer Look at the Revised Nursing Facility Regulations.”

News Article

Article - "Long-Term Care Ombudsman Program Offers Trust and Solutions"

February 14, 2017

ACL’s Becky Kurtz has written an article in the Society of Certified Senior Advisors Journal on the long-term care ombudsman program.

News Article

New Fact Sheets on Revised Federal Nursing Home Regulations

February 08, 2017

New fact sheets include information on involuntary transfer and discharge and unnecessary drugs and antipsychotic medications.

News Article

Family Caregivers Speak at Senate Forum

January 19, 2017

Family caregivers testified at a Senate Forum on Health Care, Medicare, and Medicaid.

News Article

Part II of Summary of Key Changes Now Available

December 22, 2016

This summary presents an overview of key changes in the revised federal nursing home regulations for the sections on Resident Assessment (§483.20) – Training Requirements (§483.95).  It is designed to highlight what is different between the prior rule and the final rule and includes only those parts of the rule that went into effect in Phase 1 on November 28, 2016.

News Article

New Fact Sheet on Importance of Revised Nursing Home Regulations for Nursing Home Residents

December 20, 2016

Consumer Voice and Justice in Aging have released a new fact sheet entitled “Why the Recently-Revised Nursing Home Regulations are Vital for Nursing Home Residents.”

News Article

New Fact Sheet on Assessment, Care Planning, and Discharge Planning

December 05, 2016

Consumer Voice, Center for Medicare Advocacy and Justice in Aging have released a new fact sheet providing a closer look at the revised nursing facility regulations on assessment, care planning and discharge planning.

News Article

New Guides on How New HCBS Rules Affect Adult Day Services and Assisted Living

November 23, 2016

Consumer Voice and Justice in Aging created guides on how the HCBS rules can be used to improve services for older persons.

News Article

New Fact Sheet on the Long-Term Care Ombudsman Program

November 15, 2016

This new resource from Consumer Voice and NCEA provides an overview of the Long-Term Care Ombudsman Program.

News Article

Consumer Voice Releases Report on Nursing Home Closures

November 08, 2016

Consumer Voice has released a new report on why nursing home residents may suffer harm when their nursing home closes and how to reduce such harm.

News Article

Webinar Recording Available for "Piecing Together Quality Long-Term Care"

October 12, 2016

This informative webinar gives consumers, family and advocates the tools to obtain quality long-term services and supports.

News Article

CMS Prohibits Pre-Dispute Arbitration in Newly Released Federal Nursing Home Regulations

September 30, 2016

After recommendations from Consumer Voice, the Centers for Medicare & Medicaid Services has prohibited pre-dispute arbitration agreements in nursing home contracts as a part of the newly released federal nursing facility regulations.

News Article

Consumer Voice Sends Comments to CMS on Special Focus Facilities

September 15, 2016

Consumer Voice sent comments to the Centers for Medicare and Medicaid Services in support of the Special Focus Facility program.

News Article

Consumer Voice Featured in Philanthropy Journal News

September 09, 2016

Consumer Voice has been highlighted in the September issue of the Philanthropy Journal News, a publication of NC State University.

News Article

CFPB Releases Report and Resource Guide on How Community Partnerships Can Help Fight Elder Financial Abuse

August 24, 2016

CFPB’s report found that strong collaboration among community stakeholders can effectively protect older adults from financial exploitation.

News Article

ACL Awards $2.2 Million to Adult Protective Services Systems

August 23, 2016

The Administration for Community Living’s Administration on Aging awarded grants to 13 states to address abuse of older adults and people with disabilities.

News Article

CFPB Creates Placemats to Help Prevent Elder Fraud

August 18, 2016

The Consumer Financial Protection Bureau has created placemats with simple tips for avoiding common predatory consumer scams.

News Article

Infographic About Detecting and Preventing Bullying Among Older Adults

August 17, 2016

An infographic created by the Health Professionals Press shows the factors that lead to bullying and how to prevent it.

News Article

CMS Adds New Quality Measures to Nursing Home Compare

August 16, 2016

The Centers for Medicare & Medicaid Services updated the Nursing Home Compare Five-Star Quality Ratings to incorporate new measures that look at successful discharges, emergency visits, and re-hospitalizations.

News Article

Participate in the 2016 Consumer Voice Webinar Series!

July 11, 2016

Join us for a series of three webinars on a wide range of long-term care issues featuring expert speakers.

News Article

Prevent and Protect Residents from Financial Exploitation

June 29, 2016

Resources on prevention, detection and reporting financial exploitation in nursing homes and assisted living.

News Article

June 15th is World Elder Abuse Awareness Day

June 15, 2016

WEADD is an opportunity to share information and spread awareness about abuse, neglect, and exploitation in later life.  Check out the new elder abuse issue page for further resources.

News Article

OAA Reauthorization Summary, FAQs, and More

June 13, 2016

Information regarding the recent reauthorization of the Older Americans Act is now available on the ACL website.

News Article

Remembering Lou O'Reilly

June 08, 2016

Consumer Voice is saddened by the passing of long-time member and former Consumer Voice Board Member Lou O’Reilly.

News Article

Now Accepting Nominations for 2016 Consumer Voice Leadership Awards!

June 03, 2016

Consumer Voice recognizes individuals who have demonstrated exceptional commitment to improving the lives of long-term care consumers.  Submit your nominations now!

News Article

Get a Resident's Voice Activity Toolkit

May 26, 2016

Join the Resident’s Voice Challenge and share why you should be the “Resident President.”

News Article

Watch a Video on Long-Term Care Ombudsmen

May 23, 2016

What is an ombudsman? Ombudsmen advocate for residents’ rights and quality care; educate consumers and providers; resolve residents’ complaints; and provide information.

News Article

It's Hurricane Preparedness Week!

May 16, 2016

Hurricane Preparedness Week is a time to prepare for a potential land-fall tropical storm or hurricane.  If you live in an area prone to these types of storms or even areas threatened by dangerous flooding or destructive winds, it’s important to take this time to prepare for a dangerous weather event.

News Article

Tips for Residents on Theft and Loss in Nursing Homes

May 13, 2016

Residents have the right to retain possession of their personal belongings and are entitled to a safe environment free of theft and loss.  This Consumer Voice fact sheet provides preventative measures and remedies for a resident’s deprivation of their personal effects.

News Article

CMS Publishes Guidance on Providing Services to Justice-Involved Individuals

May 05, 2016

CMS published guidance to surveyors clarifying federal requirements for providing services to justice-involved individuals (e.g. those on probation or parole) in skilled nursing facilities.

News Article

Nursing homes starting to offer more individualized menus

May 04, 2016

CV in the News! - More nursing homes are including individualized menus for the specific preference of their residents.

News Article

CMS Publishes Final Rule on Fire Safety

May 04, 2016

CMS announced a final rule to update health care facilities’ fire protection guidelines to improve protections for all Medicare beneficiaries in facilities.

News Article

DOJ Report Finds that South Dakota Unnecessarily Relies on Nursing Facilities to Provide Services for People with Disabilities

May 03, 2016

Department of Justice report finds that South Dakota is in violation of the Americans with Disabilities Act and the Supreme Court’s Olmstead v. L.C. ruling.

News Article

CMS Adds Six New Quality Measures to Nursing Home Compare

April 28, 2016

CMS has added six new quality measures to the consumer-based Nursing Home Compare website.  For the first time, CMS has included three quality measures that are not based solely on data that are self-reported by nursing homes.

News Article

ASPE Releases Report on Function and Characteristics of Unlicensed Care Homes

April 27, 2016

HHS Office of the Assistant Secretary for Planning and Evaluation (ASPE) has released a report entitled “Understanding Unlicensed Care Homes.”

News Article

New York Times Series on Arbitration Finalist for Pulitzer Prize

April 19, 2016

The New York Times series on arbitration, authored by Jessica Silver-Greenberg, Michael Corkery, and Robert Gebeloff, is a finalist for the Pulitzer Prize in Investigative Reporting

News Article

National Healthcare Decisions Day is April 16th

April 15, 2016

National Healthcare Decisions Day Is Tomorrow April 16. Join Consumer Voice and Americans across the country in making future healthcare decisions known to family, friends and healthcare providers.

News Article

Call for Session Proposals for the 2016 Consumer Voice Annual Conference

April 11, 2016

We invite you to submit a proposal for a concurrent session at the 2016 Consumer Voice Annual Conference. Sessions that include more than one perspective or speakers from more than one program are encouraged.

News Article

Department of Labor Releases Guide for Consumers and Families on the Fair Labor Standards Act

April 07, 2016

The Department of Labor has developed a user-friendly guide entitled “Paying Minimum Wage and Overtime to Home Care Workers: A Guide for Consumers and their Families to the Fair Labor Standards Act.”

News Article

National Center on Elder Abuse Releases Report on State Elder Abuse Working Groups

April 07, 2016

NCEA has released a report entitled “State Elder Abuse Working Groups: A Review and Comparison of 15 State Working Groups”, which compares existing elder abuse working groups from 15 states based on their establishment, purpose, and current status.

News Article

The Department of Justice Launches 10 Regional Elder Justice Task Forces

March 31, 2016

On March 30, 2016, the Department of Justice announced the launch of 10 regional Elder Justice Task Forces. These teams will bring together federal, state and local prosecutors, law enforcement, and agencies that provide services to the elderly to coordinate and enhance efforts to pursue nursing homes that provide grossly substandard care.

News Article

CMS Memorandum on Implementation of required electronic submission of staffing data

March 22, 2016

CMS issued a memorandum related to Electronic Staffing Data Submission (Payroll-Based Journal – PBJ).

News Article

New Podcast Series on Dying in America

March 15, 2016

A new podcast series, sponsored by the National Academy of Medicine, will review the 2015 Institute of Medicine report “Dying in America: Improving Quality and Honoring Individual Preferences Near the End of Life.”

News Article

NY State Comptroller's Office Report Finds that Improvements Are Needed in Nursing Home Enforcement

March 08, 2016

Laurie Kash’s experience with her mother’s poor care at a nursing home led her to take her case the New York State Comptroller’s Office.  The Office performed a subsequent audit that called for improvements in the enforcement of nursing home violations in New York.

News Article

NPR Covers Nursing Home Evictions

February 25, 2016

On Thursday, February 25, NPR’s Morning Edition included a story about nursing home evictions, including cases when facilities refuse to take back residents who were hospitalized. Consumer Voice’s Robyn Grant, Director of Public Policy & Advocacy, was interviewed for the story.

News Article

New Issue Page on Transfer-Discharge

February 25, 2016

Looking for information on transfer, discharge or transitions from a nursing home?  Visit the new issue page for resources including reports, tips, and fact sheets.

News Article

Announcing New Leadership at Consumer Voice

February 18, 2016

Consumer Voice is pleased to announce Lori Smetanka, JD, as the Executive Director of Consumer Voice and Amity Overall Laib as Director of the National Long-Term Care Ombudsman Resource Center.

News Article

Resident-to-Resident Elder Mistreatment in Nursing Homes: Findings from the First Prevalence Study

February 03, 2016

This webinar, hosted by Consumer Voice in collaboration with the National Center on Elder Abuse (NCEA), discusses resident-to-resident mistreatment and how to prevent and respond to these incidents.

News Article

Consumer Voice Provides Comments to CMS on Revised Requirements for Discharge Planning

January 06, 2016

On January 14th, Consumer Voice provided comments on a proposed rule to revise the federal requirements for discharge planning. This proposed rule was issued by the Centers for Medicare & Medicaid Services (CMS) and concerns discharge planning requirements for hospitals, critical access hospitals and home health agencies. Click below to learn more and read our comments.

News Article

2015 White House Conference on Aging Publishes Report

January 04, 2016

A final report on the 2015 White House Conference on Aging (WHCOA) -  summarizing the July conference and the events leading up to it - is now accessible online.

News Article

Consumer Voice Interim Executive Director Lori Smetanka Quoted in New York Times Article on Residential Care for Elderly

November 24, 2015

A recent article in The New York Times highlighted the rise of small residential homes, like Green House, as an alternative to nursing homes. Consumer Voice Interim Executive Director Lori Smetanka was interviewed for the article.

News Article

Increase in Federal Fines Nursing Facilities Pay for Violating Nursing Home Reform Law

November 23, 2015

A provision of the Bipartisan Budget Act of 2015 (signed by President Obama on November 2nd) will increase the amounts of federal fines that nursing facilities may be required to pay for violating the Nursing Home Reform Law.

News Article

Consumer Voice and the National Center on Elder Abuse Host Put a STOP to Poor Care Webinar

November 20, 2015

This Consumer Voice webinar was held in collaboration with the National Center on Elder Abuse (NCEA ) on November 19th, 2015 in order to provide a basic framework to help long-term care residents, their family members, and other advocates identify quality care and potential issues. Click below for further information and to view this webinar.

News Article

Consumer Voice and NASOP Send Letter to Congress Requesting Funds to Support LTC Ombudsman Program and Adult Protective Services

November 18, 2015

Consumer Voice and the National Association of State Long-Term Care Ombudsman Programs (NASOP) sent a letter to the Senate and House Subcommittees on Labor/HHS/Education requesting to focus on residents of nursing homes and assisted living facilities and those who have been victims of elder abuse, when determining appropriate funding levels for the remainder of fiscal year 2016.

News Article

Consumer Voice Submits Comments on Proposed Adult Protective Services Guidelines

November 13, 2015

Consumer Voice has submitted comments on proposed voluntary Adult Protective Services (APS) guidelines developed by the Administration for Community Living.

News Article

Consumer Voice Joins Alzheimer's Workplace Alliance

October 23, 2015

Consumer Voice has joined Alzheimer’s Association’s Alzheimer’s Workplace Alliance (AWA).

News Article

Consumer Voice and NCEA Produce "Put a STOP to Poor Care" Brochure

October 20, 2015

Consumer Voice, along with the National Center on Elder Abuse, have created a new brochure entitled “Put a STOP to Poor Care.” This helpful brochure for residents, family members, facility staff and advocates includes indicators of quality care, warning signs, red flags of potential abuse, and advocacy tips to address concerns.

News Article

Consumer Voice & Others Urge CMS to Ban Forced Arbitration Agreements in Nursing Home Contracts

October 16, 2015

Consumer Voice, along with 38 other national advocacy organizations, sent a letter to CMS on Wednesday, October 14th, asking the agency to ban the use of pre-dispute, forced arbitration agreements in nursing home contracts as part of its revisions to the federal nursing home regulations.

News Article

CMS Extends Comment Period for Federal Nursing Home Regulations

September 11, 2015

The Centers for Medicare and Medicaid Services (CMS) announced today that the agency will be extending the comment period 30 days for the proposed nursing home regulations. Individuals and organizations will now have until October 14th at 5 PM ET to submit their comments to CMS on the proposed rule.

News Article

New Report on Nursing Home Deficiencies, Staffing and Resident/Facility Characteristics Released

August 11, 2015

The Kaiser Commission on Medicaid and the Uninsured has released a new report by Charlene Harrington and Helen Carrillo of the University of California San Francisco analyzing nursing home data from 2009 to 2014, including rates of facility deficiencies and staffing levels. Click below to learn more.

News Article

Breaking: Proposed Revisions to the Federal Nursing Home Regulations Now Published

July 21, 2015

The Centers for Medicare and Medicaid Services (CMS) has officially published its proposed revisions to the current regulations (also known as the Requirements of Participation) for nursing homes participating in the Medicare and/or Medicaid programs. Click below to learn more and read Consumer Voice’s initial statement on the proposed rule.

News Article

Consumer Voice Responds to WHCOA Brief on Long-Term Services and Supports

June 15, 2015

Consumer Voice has submitted a response to several discussion questions posed by the 2015 White House Conference on Aging (WHCOA) in their policy brief on Long-Term Services and Supports (LTSS).  Consumer Voice responded by making five recommendations to complement the WHCOA’s brief on the topic.

News Article

Consumer Voice Executive Director Speaks at White House Forum on Antibiotic Stewardship

June 09, 2015

Last week, CDC helped organize the first White House Forum on Antibiotic Stewardship which included representatives from both human health and animal health sectors.  At a session on long-term care, Consumer Voice executive director Richard Gelula provided a brief presentation.

News Article

Call for Session Proposals for Consumer Voice Annual Conference

May 26, 2015

We invite you to submit a proposal for a concurrent session at the 2015 Consumer Voice Annual Conference. All proposals must be received by June 26, 2015 to be considered.

News Article

Consumer Voice & Other Advocates Tell Congress to Change Harmful Provision in SGR Fix Legislation

April 01, 2015

Consumer Voice, along with seventeen other national organizations and more than sixty state and local groups, has submitted a letter to Congress asking for the exclusion of nursing homes from a harmful “standard of care” provision in the Medicare Sustainable Growth Rate (SGR) fix legislation.

News Article

Consumer Voice Urges End of Forced Arbitration in Long-Term Care Contracts in Response to CFPB Study

March 19, 2015

The Consumer Financial Protection Bureau (CFPB) recently released a study and held a hearing on the use of forced, pre-dispute arbitration agreements in consumer financial contracts. These type of agreements are also commonly found in nursing home and other long-term care facility admission contracts. In light of the CFPB’s actions, Consumer Voice calls for further steps to be taken to protect consumers from forced arbitration clauses.

News Article

Government Releases New Report on Antipsychotic Use Among Older Adults with Dementia

March 06, 2015

A new report was released by the U.S. Government Accountability Office (GAO) on the use of antipsychotic medications among older adults with dementia, including information on the use of these drugs in home-and-community based and assisted living settings.

News Article

Consumer Voice & Other Advocates Support Changes in Federal Nursing Home Rating System

March 04, 2015

In response to statements from the nursing home industry that the government’s changes to the nursing home Five-Star Quality Rating System are unfair, Consumer Voice and four other consumer groups issued a statement on Monday, March 4th, 2015 in support of the federal government’s improvements and its plans to continue to improve the system with more reliable data for consumers.

News Article

Resources and Recording Now Available from First National Advocacy Webinar

February 23, 2015

Resources are now available from the February 12th webinar - Strategizing and Crafting an Effective Advocacy Message - the first in a series of four free national advocacy webinars to be hosted by the Consumer Voice.