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Basic Complaint Handling Skills for Ombudsman

Basic Complaint Handling Skills for Ombudsman

Description

(1991) 27:45 minutes.

 
This videotape and training guide were developed to assist in teaching basic complaint handling skills to new ombudsmen. It is intended to be used in conjunction with classroom instruction. The situations on the tape are designed to provoke discussions and offer opportunities for teaching specific skills, program policies and procedures, and the ombudsman's responsibility to residents.

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$5.00

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