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Long-Term Care Ombudsman Casework: Advocacy and Communication Skills DVD and Training Materials

LTCO Casework: Advocacy and Communication Skills

Description

This video reviews LTCO complaint investigation procedures and demonstrates resident-directed advocacy and effective communication skills during complaint intake, investigation and resolution that are applicable to all aspects of LTCO work.  The video is intended to be used with the accompanying trainee guide during classroom training for new LTCO; however, trainers can also use these materials to help experienced LTCO refresh their skills by applying the techniques and procedures discussed in the video to different scenarios.

Your purchase includes:

  • One "Long-Term Care Ombudsman Casework: Advocacy and Communication Skills" DVD
  • One printed copy of each of the training materials (Trainer Guide, Trainee Guide and the Trainer Guide - with answers)
  • Digital version of the training materials

Price:

$15.00

Qty: