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Webinar - Illegal Nursing Home Debt Collection Practice: Protecting Residents and Families

December 15, 2022 - December 13, 2022        

Nursing homes are prohibited from requesting or requiring a third party to guarantee payment for a resident's admission or continued stay. Despite this prohibition, some facilities seek to collect residents' debts from relatives, caregivers, and others if the resident or their estate cannot pay. Nursing homes hire debt collectors to demand payment, report the debt as belonging to caregivers and other third-parties, and even sue them in court. These practices can violate the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Join this webinar with the National Consumer Voice for Quality Long-Term Care and the Consumer Financial Protection Bureau, with a special guest from the National Consumer Law Center, where we will address these unscrupulous practices, discuss resident and family rights during the admissions process, and offer strategies for assisting residents and families.


  • Sam Brooks, Consumer Voice
  • Anna Anderson, National Consumer Law Center
  • Alanna Russell, Aging Connections
  • Beverly Yang, Consumer Financial Protection Bureau

Information From the Event

Webinar Slides