February 21, 2017
Consumer Voice, along with the Center for Medicare Advocacy and Justice in Aging, has released a new issue brief in their issue brief series, “A Closer Look at the Revised Nursing Facility Regulations.”
February 14, 2017
ACL’s Becky Kurtz has written an article in the Society of Certified Senior Advisors Journal on the long-term care ombudsman program.
February 08, 2017
New fact sheets include information on involuntary transfer and discharge and unnecessary drugs and antipsychotic medications.
January 19, 2017
Family caregivers testified at a Senate Forum on Health Care, Medicare, and Medicaid.
December 22, 2016
This summary presents an overview of key changes in the revised federal nursing home regulations for the sections on Resident Assessment (§483.20) – Training Requirements (§483.95). It is designed to highlight what is different between the prior rule and the final rule and includes only those parts of the rule that went into effect in Phase 1 on November 28, 2016.
December 20, 2016
Consumer Voice and Justice in Aging have released a new fact sheet entitled “Why the Recently-Revised Nursing Home Regulations are Vital for Nursing Home Residents.”
December 05, 2016
Consumer Voice, Center for Medicare Advocacy and Justice in Aging have released a new fact sheet providing a closer look at the revised nursing facility regulations on assessment, care planning and discharge planning.
November 23, 2016
Consumer Voice and Justice in Aging created guides on how the HCBS rules can be used to improve services for older persons.
November 15, 2016
This new resource from Consumer Voice and NCEA provides an overview of the Long-Term Care Ombudsman Program.
November 08, 2016
Consumer Voice has released a new report on why nursing home residents may suffer harm when their nursing home closes and how to reduce such harm.
October 12, 2016
This informative webinar gives consumers, family and advocates the tools to obtain quality long-term services and supports.
September 30, 2016
After recommendations from Consumer Voice, the Centers for Medicare & Medicaid Services has prohibited pre-dispute arbitration agreements in nursing home contracts as a part of the newly released federal nursing facility regulations.
September 15, 2016
Consumer Voice sent comments to the Centers for Medicare and Medicaid Services in support of the Special Focus Facility program.
September 09, 2016
Consumer Voice has been highlighted in the September issue of the Philanthropy Journal News, a publication of NC State University.
August 24, 2016
CFPB’s report found that strong collaboration among community stakeholders can effectively protect older adults from financial exploitation.
August 23, 2016
The Administration for Community Living’s Administration on Aging awarded grants to 13 states to address abuse of older adults and people with disabilities.
August 18, 2016
The Consumer Financial Protection Bureau has created placemats with simple tips for avoiding common predatory consumer scams.
August 17, 2016
An infographic created by the Health Professionals Press shows the factors that lead to bullying and how to prevent it.
August 16, 2016
The Centers for Medicare & Medicaid Services updated the Nursing Home Compare Five-Star Quality Ratings to incorporate new measures that look at successful discharges, emergency visits, and re-hospitalizations.
July 11, 2016
Join us for a series of three webinars on a wide range of long-term care issues featuring expert speakers.
June 29, 2016
Resources on prevention, detection and reporting financial exploitation in nursing homes and assisted living.
June 15, 2016
WEADD is an opportunity to share information and spread awareness about abuse, neglect, and exploitation in later life. Check out the new elder abuse issue page for further resources.
June 13, 2016
Information regarding the recent reauthorization of the Older Americans Act is now available on the ACL website.
June 08, 2016
Consumer Voice is saddened by the passing of long-time member and former Consumer Voice Board Member Lou O’Reilly.
June 03, 2016
Consumer Voice recognizes individuals who have demonstrated exceptional commitment to improving the lives of long-term care consumers. Submit your nominations now!
May 26, 2016
Join the Resident’s Voice Challenge and share why you should be the “Resident President.”
May 23, 2016
What is an ombudsman? Ombudsmen advocate for residents’ rights and quality care; educate consumers and providers; resolve residents’ complaints; and provide information.
May 16, 2016
Hurricane Preparedness Week is a time to prepare for a potential land-fall tropical storm or hurricane. If you live in an area prone to these types of storms or even areas threatened by dangerous flooding or destructive winds, it’s important to take this time to prepare for a dangerous weather event.
May 13, 2016
Residents have the right to retain possession of their personal belongings and are entitled to a safe environment free of theft and loss. This Consumer Voice fact sheet provides preventative measures and remedies for a resident’s deprivation of their personal effects.
May 05, 2016
CMS published guidance to surveyors clarifying federal requirements for providing services to justice-involved individuals (e.g. those on probation or parole) in skilled nursing facilities.
May 04, 2016
CV in the News! - More nursing homes are including individualized menus for the specific preference of their residents.
May 04, 2016
CMS announced a final rule to update health care facilities’ fire protection guidelines to improve protections for all Medicare beneficiaries in facilities.
May 03, 2016
Department of Justice report finds that South Dakota is in violation of the Americans with Disabilities Act and the Supreme Court’s Olmstead v. L.C. ruling.
April 28, 2016
CMS has added six new quality measures to the consumer-based Nursing Home Compare website. For the first time, CMS has included three quality measures that are not based solely on data that are self-reported by nursing homes.
April 27, 2016
HHS Office of the Assistant Secretary for Planning and Evaluation (ASPE) has released a report entitled “Understanding Unlicensed Care Homes.”
April 19, 2016
The New York Times series on arbitration, authored by Jessica Silver-Greenberg, Michael Corkery, and Robert Gebeloff, is a finalist for the Pulitzer Prize in Investigative Reporting
April 15, 2016
National Healthcare Decisions Day Is Tomorrow April 16. Join Consumer Voice and Americans across the country in making future healthcare decisions known to family, friends and healthcare providers.
April 11, 2016
We invite you to submit a proposal for a concurrent session at the 2016 Consumer Voice Annual Conference. Sessions that include more than one perspective or speakers from more than one program are encouraged.
April 07, 2016
The Department of Labor has developed a user-friendly guide entitled “Paying Minimum Wage and Overtime to Home Care Workers: A Guide for Consumers and their Families to the Fair Labor Standards Act.”
April 07, 2016
NCEA has released a report entitled “State Elder Abuse Working Groups: A Review and Comparison of 15 State Working Groups”, which compares existing elder abuse working groups from 15 states based on their establishment, purpose, and current status.
March 31, 2016
On March 30, 2016, the Department of Justice announced the launch of 10 regional Elder Justice Task Forces. These teams will bring together federal, state and local prosecutors, law enforcement, and agencies that provide services to the elderly to coordinate and enhance efforts to pursue nursing homes that provide grossly substandard care.
March 22, 2016
CMS issued a memorandum related to Electronic Staffing Data Submission (Payroll-Based Journal – PBJ).
March 15, 2016
A new podcast series, sponsored by the National Academy of Medicine, will review the 2015 Institute of Medicine report “Dying in America: Improving Quality and Honoring Individual Preferences Near the End of Life.”
March 08, 2016
Laurie Kash’s experience with her mother’s poor care at a nursing home led her to take her case the New York State Comptroller’s Office. The Office performed a subsequent audit that called for improvements in the enforcement of nursing home violations in New York.
February 25, 2016
On Thursday, February 25, NPR’s Morning Edition included a story about nursing home evictions, including cases when facilities refuse to take back residents who were hospitalized. Consumer Voice’s Robyn Grant, Director of Public Policy & Advocacy, was interviewed for the story.
February 25, 2016
Looking for information on transfer, discharge or transitions from a nursing home? Visit the new issue page for resources including reports, tips, and fact sheets.
February 18, 2016
Consumer Voice is pleased to announce Lori Smetanka, JD, as the Executive Director of Consumer Voice and Amity Overall Laib as Director of the National Long-Term Care Ombudsman Resource Center.
February 03, 2016
This webinar, hosted by Consumer Voice in collaboration with the National Center on Elder Abuse (NCEA), discusses resident-to-resident mistreatment and how to prevent and respond to these incidents.
January 06, 2016
On January 14th, Consumer Voice provided comments on a proposed rule to revise the federal requirements for discharge planning. This proposed rule was issued by the Centers for Medicare & Medicaid Services (CMS) and concerns discharge planning requirements for hospitals, critical access hospitals and home health agencies. Click below to learn more and read our comments.
January 04, 2016
A final report on the 2015 White House Conference on Aging (WHCOA) - summarizing the July conference and the events leading up to it - is now accessible online.
November 24, 2015
A recent article in The New York Times highlighted the rise of small residential homes, like Green House, as an alternative to nursing homes. Consumer Voice Interim Executive Director Lori Smetanka was interviewed for the article.
November 23, 2015
A provision of the Bipartisan Budget Act of 2015 (signed by President Obama on November 2nd) will increase the amounts of federal fines that nursing facilities may be required to pay for violating the Nursing Home Reform Law.
November 20, 2015
This Consumer Voice webinar was held in collaboration with the National Center on Elder Abuse (NCEA ) on November 19th, 2015 in order to provide a basic framework to help long-term care residents, their family members, and other advocates identify quality care and potential issues. Click below for further information and to view this webinar.
November 18, 2015
Consumer Voice and the National Association of State Long-Term Care Ombudsman Programs (NASOP) sent a letter to the Senate and House Subcommittees on Labor/HHS/Education requesting to focus on residents of nursing homes and assisted living facilities and those who have been victims of elder abuse, when determining appropriate funding levels for the remainder of fiscal year 2016.
November 13, 2015
Consumer Voice has submitted comments on proposed voluntary Adult Protective Services (APS) guidelines developed by the Administration for Community Living.
October 23, 2015
Consumer Voice has joined Alzheimer’s Association’s Alzheimer’s Workplace Alliance (AWA).
October 20, 2015
Consumer Voice, along with the National Center on Elder Abuse, have created a new brochure entitled “Put a STOP to Poor Care.” This helpful brochure for residents, family members, facility staff and advocates includes indicators of quality care, warning signs, red flags of potential abuse, and advocacy tips to address concerns.
October 16, 2015
Consumer Voice, along with 38 other national advocacy organizations, sent a letter to CMS on Wednesday, October 14th, asking the agency to ban the use of pre-dispute, forced arbitration agreements in nursing home contracts as part of its revisions to the federal nursing home regulations.
September 11, 2015
The Centers for Medicare and Medicaid Services (CMS) announced today that the agency will be extending the comment period 30 days for the proposed nursing home regulations. Individuals and organizations will now have until October 14th at 5 PM ET to submit their comments to CMS on the proposed rule.
August 11, 2015
The Kaiser Commission on Medicaid and the Uninsured has released a new report by Charlene Harrington and Helen Carrillo of the University of California San Francisco analyzing nursing home data from 2009 to 2014, including rates of facility deficiencies and staffing levels. Click below to learn more.
July 21, 2015
The Centers for Medicare and Medicaid Services (CMS) has officially published its proposed revisions to the current regulations (also known as the Requirements of Participation) for nursing homes participating in the Medicare and/or Medicaid programs. Click below to learn more and read Consumer Voice’s initial statement on the proposed rule.
June 15, 2015
Consumer Voice has submitted a response to several discussion questions posed by the 2015 White House Conference on Aging (WHCOA) in their policy brief on Long-Term Services and Supports (LTSS). Consumer Voice responded by making five recommendations to complement the WHCOA’s brief on the topic.
June 09, 2015
Last week, CDC helped organize the first White House Forum on Antibiotic Stewardship which included representatives from both human health and animal health sectors. At a session on long-term care, Consumer Voice executive director Richard Gelula provided a brief presentation.
May 26, 2015
We invite you to submit a proposal for a concurrent session at the 2015 Consumer Voice Annual Conference. All proposals must be received by June 26, 2015 to be considered.
April 01, 2015
Consumer Voice, along with seventeen other national organizations and more than sixty state and local groups, has submitted a letter to Congress asking for the exclusion of nursing homes from a harmful “standard of care” provision in the Medicare Sustainable Growth Rate (SGR) fix legislation.
March 19, 2015
The Consumer Financial Protection Bureau (CFPB) recently released a study and held a hearing on the use of forced, pre-dispute arbitration agreements in consumer financial contracts. These type of agreements are also commonly found in nursing home and other long-term care facility admission contracts. In light of the CFPB’s actions, Consumer Voice calls for further steps to be taken to protect consumers from forced arbitration clauses.
March 06, 2015
A new report was released by the U.S. Government Accountability Office (GAO) on the use of antipsychotic medications among older adults with dementia, including information on the use of these drugs in home-and-community based and assisted living settings.
March 04, 2015
In response to statements from the nursing home industry that the government’s changes to the nursing home Five-Star Quality Rating System are unfair, Consumer Voice and four other consumer groups issued a statement on Monday, March 4th, 2015 in support of the federal government’s improvements and its plans to continue to improve the system with more reliable data for consumers.
February 23, 2015
Resources are now available from the February 12th webinar - Strategizing and Crafting an Effective Advocacy Message - the first in a series of four free national advocacy webinars to be hosted by the Consumer Voice.
February 20, 2015
The Centers for Medicare and Medicaid Services (CMS) has made changes to its Nursing Home Compare 5-Star Quality Rating System, which is the system the public relies upon when determining nursing home care for themselves or their loved ones. These revisions became active on February 20th, 2015. Click below to learn more and read Consumer Voice’s press release on this matter.
February 11, 2015
The White House Conference on Aging (WHCOA) is launching a series of regional forums to engage with older Americans, their families, caregivers, leaders in the aging field, and others on the key issues affecting older Americans. To learn more, click below.
February 10, 2015
The Administration on Aging at the Administration for Community Living (ACL) has announced the Long-Term Care Ombudsman program (LTCOP) final rule has been published in the federal register. This rule includes important clarify ambiguties and resolve long-standing issues within the LTCOP.
February 10, 2015
Consumer Voice has submitted comments of support for proposed federal regulations that would guarantee equal rights for same sex couples in Medicare and/or Medicaid participating nursing homes.
January 27, 2015
Consumer Voice is currently working on a project to identify ways in which the nursing home transition process can be improved for individuals moving out of the nursing home and back into the community. A key part of this project entails interviewing former nursing home residents from across the country who have transitioned (either successfully or unsuccessfully) out of a facility, and we need your help in identifying such individuals!
January 20, 2015
Consumer Voice recently submitted comments on the Department of Housing and Urban Development’s proposed rules regarding Supportive Housing and Services for the Elderly and Persons with Disabilities.
January 12, 2015
As part of our Consumers for Quality Care, No Matter Where initiative, the Consumer Voice will be conducting four FREE advocacy skills training webinars throughout the year.
January 05, 2015
The Consumer Voice and the National Center for Elder Abuse have released a new brochure and large print fact sheet on the topic of resident to resident aggression. Click above to learn more.
December 19, 2014
Without your contributions long-term consumers would not have had these efforts on their behalf. Here is a partial list of what we have accomplished by working together throughout 2014.
November 04, 2014
Congratulations to the recipients of the 2014 Consumer Voice Leadership Awards. The recipients will receive their awards during our Annual Conference in November.
October 07, 2014
Late yesterday afternoon, President Obama signed into law the Improving Medicare Post-Acute Care Transformation (IMPACT) Act of 2014 - post acute care reform legislation - which included $11 million to fund the development of a system for collection of nursing home staffing levels through verifiable payroll data.
September 22, 2014
The Consumer Voice press release states that the government’s incremental goals to reduce rampant misuse of antipsychotic drugs in nursing homes are doing too little to protect elderly residents.
September 16, 2014
Consumer Voice has called upon the Centers for Medicare and Medicaid Services (CMS) to enforce the nation’s laws and regulations that require nursing homes to ensure the provision of quality and humane care. In a letter sent to CMS Administrator Marilyn Tavenner, Consumer Voice has identified key problems with the enforcement system that negatively impact the health, safety and well-being of residents and put forth specific recommendations to strengthen the current system.
August 27, 2014
Shop on Amazon Smile and the Consumer Voice receives a portion of the purchase price as a donation.
August 20, 2014
Consumer Voice Executive Director Richard Gelula marked his nearly six months at Consumer Voice by writing a blog highlighting a number of observations he has about our organization, our efforts to achieve quality long-term care and the the broad efforts of our field to achieve it.
August 13, 2014
A recent piece in the New York Times’ Old Age Blog, authored by Paula Span, highlights legislation introduced in the U.S. House of Representatives by Congresswoman Schakowsky to require the 24 hour presence of a RN within our nation’s nursing homes.
August 05, 2014
The Consumer Voice applauds the introduction of H.R. 5373, the Put a Registered Nurse in the Nursing Home Act, introduced in the U.S. House of Representatives by Congresswoman Jan Schakowsky on July 31st. The bill would require all nursing homes receiving Medicare and/or Medicaid reimbursement to have a registered nurse (RN) on duty twenty-four hours per day, seven days a week.
July 31, 2014
President Obama has issued an Executive Order barring the use of forced, pre-dispute arbitration clauses in certain government contracts. Consumer Voice has released a statement in response urging for the Administration and Congress to address the use of such clauses in long-term care facility contracts.
July 09, 2014
Today, the Department of Justice and the Department of Health and Human Services released the Elder Justice Roadmap - a detailed, practical guide “by the field, for the field” to engage in strategic planning to create coordinated approaches to addressing elder abuse.
July 03, 2014
Take advantage of this opportunity to nominate a long-term care consumer, long-term care ombudsman, family caregiver, citizen advocate, or another individual for their outstanding advocacy and work for quality care, no matter where.
June 25, 2014
The Consumer Voice has officially launched its Nursing Home Staffing Campaign. Join the campaign to show your support for stronger staffing standards.
June 09, 2014
On May 28th, the Consumer Voice’s Sara Cirba and Amity Overall Laib presented in a webinar hosted by the National Legal Resource Center entitled “Supporting Consumers Who Transition Out of Nursing Homes.”
June 02, 2014
Consumer Voice continues to urge the Consumer Product Safety Commission to implement mandatory rules for these products.
May 27, 2014
The Congressional Task Force on Seniors held a briefing last week on issues related to the workforce. Robyn Grant, Consumer Voice’s Director of Public Policy and Advocacy, presented to the Tasks Force on the need for accurate nursing home staffing data and minimum staffing requirements in nursing homes.
May 22, 2014
As part of our Consumers for Quality Care, No Matter Where initiative, the National Consumer Voice for Quality Long-Term Care (Consumer Voice) will be offering FREE state-based, in-person advocacy trainings for groups with the capacity to make an impact on policy and contribute to the Consumer Voice’s national efforts.
April 25, 2014
Add YOUR Voice to the Call for Elder Justice! Help Make Elder Justice a Priority- Sign and Share this Petition Today!
March 26, 2014
Developed in part through a grant from the Administration on Aging for the National Center on Elder Abuse (NCEA), these fact sheets discuss the prevention, detection and reporting of financial exploitation in assisted living and nursing homes. Fact sheets are available in English, Spanish and Chinese.
March 26, 2014
Selecting a good nursing home and monitoring ongoing care can be challenging. The purpose of the information presented here is to help consumers and others in obtaining quality nursing home care.
March 26, 2014
On Friday, March 7th, Consumer Voice submitted comments on a proposed rule from the Centers for Medicare and Medicaid Services (CMS) that put forward a series of policy and technical changes to the Medicare Part D prescription drug program.
March 26, 2014
The National Consumer Voice for Quality Long-Term Care (Consumer Voice) is calling for minimum nursing home staffing standards in response to a recently released Department of Health and Human Services Office of Inspector General (OIG) report, “Adverse Events in Skilled Nursing Facilities: National Incidence Among Medicare Beneficiaries.”