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News Article

DOH Report Identifies Residents at Increased Risk of Discharge from Nursing Homes

December 01, 2022

A recent report by the U.S. Department of Health and Human Services used Medicare data to identify certain characteristics or risk factors that placed nursing home residents at an increased risk of discharge

News Article

New Guidance from CDC to Reduce Spread of COVID-19 in Assisted Living Facilities

November 29, 2022

The Centers for Disease Control and Prevention (CDC) released new guidance to help reduce the spread of COVID-19 within congregate settings, including assisted living facilities.

News Article

Help Us Carry the Voices of Residents to Policymakers

November 28, 2022

With your continued help we will be at the table as decisions are being made to ensure the well-being of residents is at the center of any policy development and ensure resident voices are heard.

News Article

Spending Time with Loved Ones During the Holidays

November 23, 2022

The holiday season is quickly approaching and nursing home residents will soon be welcoming an increased number of loved ones visiting their facilities. With a little planning and preparation, residents can visit with their loved ones and stay safe during their holiday visits! Remember: Residents have the right to see visitors of their choosing when they choose, and residents can leave their facilities to visit with family, participate in community activities, or for any other reason.

News Article

OIG Report Shows Failures to Stop Illegal Drugging

November 18, 2022

Report from Office of Inspector General (OIG) reveals that CMS’s ten-year effort to stop illegal drugging of nursing home residents has failed.

News Article

CMS Relaxes Enforcement of Nursing Home Staff Vaccination Mandate

November 01, 2022

Despite noting its success, the Centers for Medicare & Medicaid Services (CMS) announced that it was relaxing enforcement practices regarding its mandate that all nursing home staff be vaccinated against COVID-19.

News Article

New Fact Sheet on Community Engagement within Long-Term Care Facilities

October 26, 2022

A new fact sheet, Inspiring Community Engagement with Long-Term Care Facilities, provides ideas for building community within a long-term care facility and becoming a part of the larger community outside of the facility.

News Article

Biden-Harris Administration Announces Actions to Increase Accountability and Improve Quality in Nursing Homes

October 26, 2022

Central to the announcement were changes to the Special Focus Facilities (SFF) program and newly available funds to support good-quality nursing home jobs.

News Article

Guidance for Masking During Visitation in Nursing Homes

October 24, 2022

New fact sheet available explaining CMS guidance for masking during visitation in nursing homes.

News Article

New Podcast Episode on Residents' Rights

October 20, 2022

In this episode, join us as we speak about this year’s Residents’ Rights Month theme, Inspiring Unity within Our Community. Lori Smetanka, Executive Director, and Jocelyn Bogdan, Senior Policy Specialist, discuss why having a community is important, how residents can exercise their rights around their community, and examples of ways residents, families, and staff can help build a community for residents living in long-term care.

News Article

Nursing Home Abuse: How to Spot It and How to Get Help

October 14, 2022

A new fact sheet from Consumer Voice and the National Center on Elder Abuse provides information on how families can identify abuse and what to do if you suspect abuse is occurring.

News Article

Consumer Voice Joins Amicus Brief Emphasizing Residents' Rights

October 12, 2022

Consumer Voice joined an amicus brief, filed with partner organizations, to the U.S. Supreme Court in Health and Hospital Corp. v. Talevski on behalf of residents of nursing facilities to maintain their ability to enforce their rights under the Federal Nursing Home Reform Act and Section 1983.

News Article

CMS Waives Training and Certification Requirements for 15 States

October 11, 2022

CMS has waived the full training and certification requirements for nurse aides in long-term care facilities for fifteen states. 

News Article

New Issue of The Resident Advocate Newsletter

October 10, 2022

The Fall 2022 issue of The Resident Advocate is now available. This newsletter provides information on residents’ rights and care issues; news and updates on national policy; and self-advocacy tips for obtaining person-centered, quality care.

News Article

Consumer Voice Submits Comments on Rule Prohibiting Discrimination in Healthcare

October 04, 2022

Consumer Voice sent a letter to the Office for Civil Rights at the Department of Health and Human Services commenting on the notice of proposed rulemaking on Section 1557 of the Patient Protection and Affordable Care Act (ACA).  The Health Care Rights Law (Section 1557 of the ACA) prohibits discrimination in health care on the basis of race, color, national origin, sex, age, and disability.

News Article

It's Residents' Rights Month!

October 01, 2022

Residents’ Rights Month is an opportunity to focus on and celebrate the dignity and rights of every individual receiving long-term services and supports.

News Article

New CDC/CMS Guidance Ends Some Indoor Masking Requirements in Long-Term Care Facilities

September 27, 2022

Under the new guidance, nursing homes in counties where COVID-19 community transmission is not high can choose not to require visitors to wear face coverings or masks while in the facility, except during an outbreak.

News Article

Additional Medicare Nursing Home Ownership Data Publicly Available

September 27, 2022

The U.S. Department of Health and Human Services (HHS), through the Centers for Medicare & Medicaid Services (CMS), has made additional data publicly available on the ownership of all Medicare-certified nursing homes.

News Article

GAO Report Details Infection Control Failures During Pandemic and Makes Recommendations for Reform

September 21, 2022

On September 14, 2022, the U.S. Government Accountability Office (GAO) released a report detailing the catastrophic failure of nursing homes to protect residents from COVID-19.

News Article

High Staff Turnover: A Job Quality Crisis in Nursing Homes

September 08, 2022

A new Consumer Voice report shows that nursing homes with higher staff turnover provide poorer care; have higher instances of resident abuse; and have higher numbers of substantiated resident complaints.

News Article

CMS Continues to Allow Nursing Homes to Employ Uncertified Staff

August 31, 2022

Despite ending the waiver in June, CMS continues to allow nursing homes to employ uncertified staff for longer than four months. On August 29, 2022, CMS issued formal guidance to nursing homes, counties, and states on how they may continue to operate without properly certified staff.

News Article

CMS Provides Details on Staffing Study

August 24, 2022

Central to the Centers for Medicare & Medicaid Services’ goal of establishing a minimum staffing standard is a multi-faceted staffing study to be conducted by CMS.

News Article

Legislation that Would Improve Nursing Home Conditions Introduced in House

August 17, 2022

Congresswoman Jan Schakowsky has introduced the Linking Investors and Nursing Home Quality (LINHQ) Act and the Infrastructure Modernization Project Related to the Overall Enhancement of Nursing Homes Act (IMPROVE Nursing Homes Act).

News Article

CMS Updates Nursing Home Regulations

August 10, 2022

The new regulations from the Centers for Medicare & Medicaid Services (CMS) included changes to the requirements for the Director of Food and Nutrition Services and updates to the Life Safety Code.

News Article

Reference Guide and Summary of CMS's Updated Nursing Home Guidance

July 12, 2022

Consumer Voice has created a Reference Guide and summary to help consumers understand and access updated guidance from the Centers for Medicare & Medicaid Services (CMS).

News Article

CMS Issues New Guidance and Training for Nursing Home Surveyors

June 30, 2022

On June 29, 2022, the Centers for Medicare & Medicaid Services (CMS) issued long-awaited guidance to state survey agencies.

News Article

Registration Open for 2022 Consumer Voice Conference

June 22, 2022

Join us in-person in Baltimore, Maryland November 14-16, 2022 and virtually December 8-9, 2022.

News Article

Consumer Voice Executive Director Speaks at Elder Justice Coordinating Council Meeting

June 21, 2022

Consumer Voice Executive Director Lori Smetanka participated in a discussion on nursing home reform, enforcement and residents’ rights.

News Article

New Podcast Episode on Addressing Abuse in Long-Term Care Facilities

June 15, 2022

In this podcast episode we are talking with Dr. Laura Mosqueda, a professor of Family Medicine and Geriatrics, and Beverley Laubert, the National Ombudsman Program Coordinator at the Administration for Community Living about abuse of those living in long-term care facilities – an issue that affects thousands of residents of nursing homes, assisted living facilities, and other long-term care settings.

News Article

World Elder Abuse Awareness Day is June 15

June 15, 2022

World Elder Abuse Awareness Day (WEAAD) serves as a call-to-action for our communities to raise awareness about abuse, neglect, and exploitation of elders, and reaffirm our commitment to the principle of justice for all.

News Article

New Podcast Episode on Nursing Home Staffing

May 24, 2022

Research has shown that staffing in nursing homes - numbers of staff, skills mix, and training - are critical indicators of quality care and positive resident outcomes. Yet too many nursing homes are understaffed, and the long-term care industry claims it does not have the resources to hire more staff. But is that really true?

News Article

New Resource: "Difficult" is Not a Diagnosis

May 17, 2022

A new fact sheet, “Difficult” is Not a Diagnosis: What to Do When Your Loved One is Being Pushed to Take Antipsychotic Drugs, is now available for advocates and family members.

News Article

New Podcast Episode with Nursing Home Residents: Part II

May 12, 2022

In this episode, we continue our conversation with long-term care residents about the most significant nursing home reforms announced in decades. We speak with two residents to discuss the problems they face in their day-to-day lives from inadequate staffing, the ways nursing home ownership has impacted their lives throughout the pandemic, as well as what can be done to improve their lives in long-term care.

News Article

CMS Requests Input on the Implementation of a Minimum Staffing Standard and Equity Measures

April 28, 2022

The Center for Medicare & Medicaid Services (CMS) published a Notice of Proposed Rule Making that included requests for information regarding the implementation of a minimum staffing standard in nursing homes and input on measuring health disparities in resident outcomes.

News Article

Ensure Good Care for Nursing Home Residents

April 27, 2022

Consumer Voice needs your support more than ever to ensure that recently announced nursing home reforms become reality for nursing home residents across the country.

News Article

California Superior Court Issues Ruling on "Patient Dumping"

April 26, 2022

The Superior Court of California issued a declaratory judgment that under federal law, a nursing facility cannot refuse to readmit a resident who has been cleared by the hospital to return to their facility.

News Article

CMS Rescinds Emergency Waivers, including of Training and Certification Requirements for Nurse Aides

April 14, 2022

On April 7, 2022 the Centers for Medicare and Medicaid Services (CMS) issued a memo rescinding several temporary emergency waivers issued in response to the COVID-19 Public Health Emergency with the intent to provide health care providers with extra flexibility in responding to the pandemic.

News Article

Consumer Voice's New Report Highlights How Nursing Homes with Higher Staffing Levels Have Better Five-Star Ratings and Less Instances of Abuse

April 13, 2022

Consumer Voice’s new report looks at federal data regarding nursing home staffing levels and how it affects outcomes for residents.

News Article

National Academies' Report Supports Historic Biden Administration Nursing Home Reforms

April 12, 2022

The National Imperative to Improve Nursing Home Quality: Honoring Our Commitment to Residents, Families, and Staff, a report released by the National Academies of Sciences, Engineering, and Medicine (NASEM), includes recommendations that strongly support the Biden Administration’s historic nursing home reforms.

News Article

New Podcast Episode on a Deeper Look at the 2022 Nursing Home Reforms

April 05, 2022

In this episode of the Pursuing Quality Long-Term Care podcast, we take a deeper look at the Biden Administration’s nursing home reforms, announced on February 28, 2022. These reforms include the most significant improvements to nursing homes in decades.

News Article

New Podcast Episode with Nursing Home Residents About Staffing

March 25, 2022

In this episode of the Pursuing Quality Long-Term Care podcast, we speak directly with two long-term care residents, in Texas and Ohio, about the importance of these reforms, the problems they face in their day to day lives from inadequate and untrained staff, and what other improvements they would like to see that would help improve their lives in long-term care.

News Article

Using the Five-Star Quality Measure to Mask Bad Care

March 22, 2022

Consumer Voice’s new report, Using the Five-Star Quality Measure to Mask Bad Care, looks at how Quality Measures on CMS’ Care Compare, which are largely self-reported by nursing homes, can obscure poor ratings in the other categories of staffing and health inspections.

News Article

Summary of the Biden-Harris Administration Nursing Home Reforms

March 16, 2022

Read our summary of the wide-ranging reforms aimed at improving the quality of nursing home care for residents recently announced by the Biden-Harris Administration.

News Article

Updated CMS Guidance on Visitation, Quarantine, and Testing

March 15, 2022

On March, 10, 2022, the Centers for Medicare & Medicaid Services (CMS) updated its nursing home guidance on visitation and quarantine and also updated its guidance on testing.

News Article

Consumer Voice Releases New Report on Staffing in Nursing Homes

March 01, 2022

Consumer Voice’s new report, Inadequate Staffing During the COVID-19 Pandemic and Its Catastrophic Effects on Nursing Homes Residents, looks at federal data regarding nursing home residents and documents the true price of inadequate staffing.

News Article

The Biden Administration Announces Most Significant Reforms in Nursing Homes in Decades

February 28, 2022

The Biden Administration announced it would be implementing a variety of nursing home reforms, including the creation of a minimum staffing standard in nursing homes, accountability for poor performing nursing homes, increased transparency around ownership and finances, and support for direct care staff.

News Article

Long-Term Care Providers Put Residents at Risk by Weakening Staffing Standards

February 18, 2022

Consumer Voice is calling on states and the federal government to act now to better protect residents of nursing homes by requiring minimum staffing requirements and accountability for the spending of public money.

News Article

Booster Shot Data Now Available on Care Compare Website

February 15, 2022

The Centers for Medicare & Medicaid Services (CMS) is now posting data on COVID-19 vaccine booster shots administered to nursing home residents and staff on the Medicare.gov Care Compare website.

News Article

New Podcast Episode on Nursing Home Neglect: Preventing It and Getting Help

February 11, 2022

In this episode of the Pursuing Quality Long-Term Care podcast, we talk about neglect, which is the failure to provide goods and services to an individual that are necessary to avoid physical harm, pain, mental anguish, or emotional distress, with Dr. Laura Mosqueda, a professor of Family Medicine and Geriatrics at the Keck School of Medicine at the University of Southern California. Neglect may or may not be intentional.

News Article

Consumer Voice Executive Director Writes Article on Staffing in Long-Term Care Facilities

February 07, 2022

Consumer Voice Executive Director Lori Smetanka wrote an article for American Society on Aging’s Generations on the staffing crisis in long-term care facilities and how it affects residents.

News Article

Updates from CMS and CDC

February 03, 2022

The Centers for Medicare and Medicaid Services (CMS) and the Centers for Disease Control and Prevention (CDC) have made updates to their COVID-19 guidance regarding nursing home visitation, definitions of vaccination status, and more.

News Article

CMS Releases Latest List of Special Focus Facilities and Candidates

January 27, 2022

The Centers for Medicare & Medicaid Services (CMS) has released the latest list of Special Focus Facilities (SFF) and candidates.  CMS oversees the SFF program, which places special scrutiny on select nursing homes with a documented pattern of providing poor care.

News Article

Additional Nursing Home Staffing Information Now Published on Care Compare Website

January 27, 2022

Beginning January 26, 2022, the Centers for Medicare and Medicaid Services (CMS) is posting new information on the Care Compare website that will help consumers have a better understanding of certain staffing information and concerns at facilities.

News Article

OIG Report Details Problems with CMS Oversight of State Survey Agencies

January 25, 2022

The Office of Inspector General for the U.S. Department of Health and Human Services released a report, CMS Should Take Further Action to Address States with Poor Performance in Conducting Nursing Home Surveys, detailing problems with the Center for Medicare & Medicaid Services’ oversight of state survey agencies.

News Article

How Private Equity and Other Ownership Practices Harm Nursing Home Residents

January 19, 2022

Over the past several years, private equity firm ownership of nursing homes has drawn significant attention. Visit our new webpage to learn more about private equity and how it affects nursing home residents.

News Article

Current Status of Visitation in Nursing Homes

January 14, 2022

Read our update regarding how federal and state rules affect visiting nursing homes.

News Article

Updated Nursing Home Visitation FAQs

January 07, 2022

On January 6, 2022, the Centers for Medicare and Medicaid Services (CMS) updated the Frequently Asked Questions (FAQs) released on December 23rd, 2021, which clarify their updated Nursing Home Visitation Guidance from November.

News Article

Tell Us About Your Experience Visiting a Loved One in a Nursing Home

January 04, 2022

Share your experiences visiting a loved one in a nursing home since the new CMS visitation guidance on November 12, 2021.

News Article

National Advocates Send Letter to CMS to Preserve Residents' Right to Visitation

January 04, 2022

Consumer Voice, with other advocates, sent a letter to the Centers for Medicare & Medicaid Services (CMS) Administrator Chiquita Brooks-LaSure regarding removing restrictions on visitation in nursing homes.

News Article

CMS Publishes Guidance to Ensure Compliance with Staff Vaccination Requirements

January 03, 2022

On December 28, 2021 the Centers for Medicare and Medicaid Services (CMS) released guidance and survey procedures to ensure compliance with nursing home staff vaccination requirements.

News Article

New Podcast Episode on the Updated CMS Visitation Guidance

December 10, 2021

In this episode of the Pursuing Quality Long-Term Care podcast, Jocelyn Bogdan from Consumer Voice goes through the updated guidance and talks about what rights residents of nursing homes have.

News Article

Consumer Voice and Other Advocacy Organizations Send Letter to Senate Leadership to Include Protections of Nursing Home Residents in Build Back Better

December 08, 2021

Consumer Voice and 79 national and state advocacy organizations sent a letter urging Senate leadership to include important provisions for increased protections for nursing home residents in the Build Back Better Act.

News Article

New Report Details Lack of Adequate Staffing Standards in Nursing Homes

December 07, 2021

A new report by Consumer Voice documents staffing standards in each state, analyzing the contrast to research-based standards recommended by medical and healthcare professionals to ensure quality of care.

News Article

Support our work advocating to make life better for long-term care consumers

November 23, 2021

Together, we can pursue and promote policies that support residents, caregivers, and staff; improve transparency and accountability for public funds; and upend the long-term care system to be more consumer centered.

News Article

Consumer Voice Applauds New Protections for Nursing Home Residents in House-passed Build Back Better Act

November 19, 2021

The United States House of Representatives passed the Build Back Better Act which includes the most significant increase in protections for nursing home residents in decades.

News Article

Key Takeaways in the Recently Updated Nursing Home Visitation Guidance

November 18, 2021

Read our summary of the main takeaways in the Centers for Medicare & Medicaid Service’s recently updated Nursing Home Visitation Guidance.

News Article

CMS Updates Guidance Related to the State Survey Process

November 16, 2021

The guidance relaxes requirements regarding infection control surveys, clarifies timing on annual recertification surveys, addresses the complaint backlog, and announces increased survey scrutiny in particular areas of care quality.

News Article

CMS Releases Latest List of Special Focus Facilities and Candidates

November 16, 2021

The Centers for Medicare & Medicaid Services (CMS) has released the latest list of Special Focus Facilities (SFF) and candidates (October 27, 2021).  CMS oversees the SFF program, which places special scrutiny on select nursing homes with a documented pattern of providing poor care.

News Article

Updated Nursing Home Visitation Guidance from CMS

November 15, 2021

The Centers for Medicare & Medicaid Services have updated their nursing home visitation guidance to now allow visitation at all times for all residents.

News Article

CMS Requires All Staff of Long-Term Care Facilities to be Vaccinated

November 09, 2021

The Centers for Medicare & Medicaid Services (CMS) issued an emergency regulation requiring long term care facilities to develop and implement policies to ensure all staff are fully vaccinated against COVID-19.

News Article

Consumer Voice Sends Letter Urging Congressional Leaders to Ensure Inclusion of Protections for Nursing Home Residents in Reconciliation Bill

October 29, 2021

Consumer Voice sent a letter asking Congressional leaders to ensure that protections for nursing home residents continue to be included in the Build Back Better reconciliation bill.

News Article

New Podcast Episode on Residents' Rights

October 19, 2021

In this episode of the Pursuing Quality Long-Term Care podcast, we are sharing with you a discussion that was held on Facebook Live around residents’ rights in nursing homes.

News Article

Consumer Voice Executive Director Writes Article on Antipsychotic Drug Use in Nursing Homes

October 19, 2021

Consumer Voice Executive Director Lori Smetanka wrote an article for American Society on Aging’s Generations publication highlighting the spike in misuse of antipsychotic drugs in nursing homes.

News Article

New Issue of the Resident Advocate Newsletter

October 18, 2021

The October 2021 issue of the Resident Advocate Newsletter is now available.

News Article

Consumer Voice and Other Organizations Send Letter to Retain Nursing Home Protections in House Bill

October 13, 2021

Consumer Voice and 68 national and state organizations sent a letter to House leadership urging them to retain critical protections for nursing home residents in the Budget Reconciliation bill.

News Article

New Residents' Rights Education Materials

October 12, 2021

NORC and Consumer Voice published new consumer education materials regarding nursing home residents’ rights.

News Article

CMS Announces New Tool to View Nursing Home Vaccination Rates

September 21, 2021

The Centers for Medicare & Medicaid Services (CMS) announced today a new feature on Medicare Care Compare that will make it easier to check COVID-19 vaccination rates for nursing home staff and residents.

News Article

Consumer Voice Submits Comments to Pennsylvania DOH in Support of Minimum Staffing Standard

September 01, 2021

Consumer Voice submitted comments to the Pennsylvania Department of Health (DOH) in support of the proposed regulations mandating a minimum staffing standard of 4.1 hours of resident care per day.

News Article

CMS Releases Latest List of Special Focus Facilities and Candidates

August 31, 2021

The Centers for Medicare & Medicaid Services has released the latest list of Special Focus Facilities, which places special scrutiny on select nursing homes with a documented pattern of providing poor care.

News Article

New Podcast on Advocating for Essential Caregivers

August 26, 2021

A new episode of the Pursuing Quality Long-Term Care podcast is now available. In this episode we will hear Mary Daniel’s story about how she advocated to be reunited with her husband, the national movement she founded, and talk about what we all can do to make a difference today.

News Article

Consumer Voice Statement on Vaccination of Staff

August 20, 2021

The National Consumer Voice for Quality Long-Term Care commends the Biden Administration for its recent announcement that all nursing home staff must be fully vaccinated.

News Article

How to Find COVID-19 Vaccination Rates in Nursing Homes

August 19, 2021

Watch the video walkthrough of the CMS website to find vaccination data for nursing homes.

News Article

CMS COVID-19 Data for Nursing Homes including vaccination rates, COVID-19 cases and deaths for each nursing home

August 12, 2021

The Centers for Medicare & Medicaid Services publishes COVID-19 nursing home data on their site Data.CMS.gov.

News Article

Senate Introduces Nursing Home Improvement and Accountability Act

August 11, 2021

The Nursing Home Improvement and Accountability Act of 2021 was introduced in the Senate.  This legislation would increase transparency, accountability, and oversight in nursing homes, improve staffing, and support innovation in the structure and culture of these facilities.

News Article

New Podcast Episode on How to Advocate for Your Loved One When they are Labeled a "Bad Fit"

August 05, 2021

A new episode of the Pursuing Quality Long-Term Care podcast is now available. When facilities tell residents and their families that they are “not a good fit” or encourage antipsychotic medications, often families feel pressured and aren’t sure how to advocate for their loved ones.

News Article

CMS Reinstitutes Tougher Penalties for Past Nursing Home Deficiencies

July 28, 2021

Earlier this year, Consumer Voice and CANHR filed, with the assistance of counsel AARP Foundation and Constantine Cannon LLP, a lawsuit challenging a CMS 2017 directive that weakened the enforcement standards of the Nursing Home Reform Act and put residents at risk of harm.  Last week, CMS reversed course, rescinding the directive and reinstituting stronger penalties for nursing home violations.

News Article

New Issue Brief on Training of Temporary Nurse Aides

July 20, 2021

The new issue brief provides details on why temporary nurse aides need to be required to receive full training and certification.

News Article

Consumer Voice Awarded Grant to Continue Operating National Long-Term Care Ombudsman Resource Center

July 20, 2021

The National Consumer Voice for Quality Long-Term Care has been awarded a five-year Cooperative Agreement from the Administration for Community Living (ACL) to continue to operate the National Long-Term Care Ombudsman Resource Center (NORC).

News Article

Reports Show Limits on Visitation Continue to Harm Residents

July 01, 2021

Consumer Voice has released two reports with findings from surveys of residents of long-term care facilities and their families.

News Article

A Consumer Driven Research Agenda to Study Nursing Homes/Assisted Living Facilities and the COVID-19 Pandemic

June 30, 2021

Advocates identified four major research areas based on what they heard from consumers and witnessed themselves prior to and during the early months of the pandemic.

News Article

OIG on the Impact of COVID-19 on Nursing Home Residents

June 25, 2021

The U.S. Department of Health and Human Service’s Office of the Inspector General (OIG) released a data snapshot detailing the devastating impact of COVID-19 on Medicare beneficiaries in nursing homes.

News Article

A Framework for Nursing Home Reform Post COVID-19

June 24, 2021

To address the longstanding problems in the long-term care system, as well as those exposed by the COVID-19 pandemic, Consumer Voice, with other advocacy organizations, have created a baseline framework with recommendations in six critical areas that need reform.

News Article

New Consumer Voice Report on Nursing Home Immunity

June 22, 2021

Many Governors and State Legislatures have signed executive orders or passed laws that prevent residents from holding nursing homes accountable in court.  Consumer Voice has created a report detailing the status of nursing home immunity in every state.

News Article

New Podcast Episode on Resuming In-Person Ombudsman Visits During COVID-19

June 18, 2021

A new episode of the Pursuing Quality Long-Term Care podcast is now available. In this episode we are sharing with you a presentation held by the National Long-Term Care Ombudsman Resource Center (NORC) on how to identify and respond to signs of trauma and potential abuse or neglect and support residents as Ombudsman programs resume in-person visits during the COVID-19 pandemic.

News Article

Accessing COVID-19 Vaccines in Long-Term Care Facilities

June 16, 2021

All nursing home and assisted living facility residents and staff can receive a COVID-19 vaccine from the long-term care facility where they live or work.  Read our information sheet to learn more.

News Article

Advocates Call on CMS to Restore Full Visitation Rights

June 15, 2021

Consumer Voice, along with partner advocates, have sent a letter calling on the Centers for Medicare and Medicaid Services to fully restore the visitation rights of nursing home residents.

News Article

The time is now to make change.

May 20, 2021

2020 was a life-changing and traumatic year for nursing home residents. We have an opportunity to make major strides on behalf of residents. Will you help us now, so that we can seize this opportunity to achieve real reforms?

News Article

Nursing Home Visitation and Quarantine: Frequently Asked Questions & Advocacy Strategies for Families

May 14, 2021

This new document reviews some of the most frequent questions we are asked by family members.

News Article

Tribute to Those Impacted by COVID-19

May 13, 2021

Consumer Voice has created a special webpage to honor and remember those we’ve lost during the lockdown.

News Article

New Issue of the Resident Advocate Newsletter

May 04, 2021

The May 2021 issue of The Resident Advocate, a newsletter for residents of long-term care facilities, is now available.