Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19

Archived Events and Meetings

Please feel free to look through our past events for materials, notes, and awards. Thank you!

Webinar: Strengthening Families as They Reunite in Uncertain Times

October 13, 2020 - October 13, 2020

Listen to a webinar with Dr. Susan Wehry about reconnecting with loved ones as facilities transition to in-person visitation.

COVID-19: Advocating for Nursing Home Residents Webinar - October 2

October 02, 2020 - October 01, 2020

Join us Friday at 2:00pm ET for another webinar in our series on COVID-19, focusing on the revised CMS guidance about visitation and related advocacy.

COVID-19: Advocating for Nursing Home Residents - Friday, August 28

August 28, 2020 - August 28, 2020

Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.

Keeping Families Together/Bringing A Loved One Home

August 19, 2020 - August 19, 2020 https://www.facebook.com/theconsumervoice

Join the Facebook Live discussion with Julie Schoen, Co-Director at the National Center on Elder Abuse, as we talk about keeping families together and bringing a loved one home from a nursing home.

COVID-19: Advocating for Nursing Home Residents - Friday, July 31st

July 31, 2020 - July 31, 2020

Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.

Staying Connected from a Distance to People Living with Dementia in Long-Term Care

July 30, 2020 - July 30, 2020 https://www.facebook.com/theconsumervoice

Join the Facebook Live discussion with Kim Grier, a leading voice in the field of dementia care and managing director of Grier Dementia Training, about how families can successfully communicate with their loved ones with dementia from a distance.

Webinar: Nursing Home Staffing: Research Highlights Relationship Between COVID-19 and Staffing

July 17, 2020 - July 17, 2020

Join experts Dr. Charlene Harrington and Dr. Yue Li as they share their research on the relationship between staffing and COVID-19 spread.

Facebook Live on Avoiding Drugs as Chemical Restraints

July 08, 2020 - July 08, 2020

Join a discussion with Kelly Bagby of AARP Foundation Litigation to talk about why the off-label use of antipsychotic drugs is a problem, your rights around medications and caregiving, and what to do if you think your loved one is being chemically restrained.

COVID-19: Advocating for Nursing Home Residents – Part X

June 26, 2020 - June 26, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

COVID-19: Advocating for Nursing Home Residents – Part IX

June 19, 2020 - June 19, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

Webinar - Family Advocacy for Residents during COVID-19

June 18, 2020 - June 18, 2020

Families are facing many new issues as they support and care for their loved ones in long-term care facilities during the COVID-19 pandemic. Join this webinar to gain information and tips on how to advocate individually and through family councils for quality care.

COVID-19: Advocating for Nursing Home Residents – Part VIII

June 12, 2020 - June 12, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

Webinar - Patient Driven Payment Model: What does it mean for residents?

January 23, 2020 - January 23, 2020

Join us on January 23, 2020 at 2:00pm ET to hear more about PDPM and discuss the impact on residents and families.

Webinar - Avoiding Inappropriate Use of Antipsychotic Drugs: Knowing Your Rights

December 19, 2019 - December 19, 2019

Join our conversation about individual rights related to the use of antipsychotic drugs, providing informed consent, and hear a family member’s perspective about the impact of these drugs.

2019 Consumer Voice Annual Conference

November 03, 2019 - November 06, 2019 Arlington, Virginia

The 2019 Consumer Voice Annual Conference will be held November 3-6, 2019 at the Crystal Gateway Marriott in Arlington, Virginia.

Residents' Rights Month

October 01, 2019 - October 31, 2019

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “Stand for Quality.”

Jackie Koenig Memorial Internship Program Fundraiser

July 18, 2019 - July 18, 2019 Washington, DC

Join the Consumer Voice staff and Board in Washington, DC for our Annual Open House and Fundraiser to support our Jackie Koenig Internship Program.

2019 Consumer Voice Hill Day

July 18, 2019 - July 18, 2019 Washington, DC

Consumer Voice is hosting its first-ever summer Hill Day.  Join with your fellow consumers, family members, and advocates for this day of advocacy in Washington, DC!

2018 Consumer Voice Annual Conference

October 22, 2018 - October 24, 2018

The 2018 Consumer Voice Annual Conference will be held October 22-24, 2018 at the Crowne Plaza Old Town Alexandria in Alexandria, Virginia.

Residents' Rights Month 2018

October 01, 2018 - October 31, 2018

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “Speak Up: Know Your Rights and How to Use Them.”

Sexual Abuse in Nursing Homes: What You Need to Know - Webinar

September 05, 2018 - September 05, 2018

Join this webinar to learn about sexual abuse in nursing homes.  Presenters will discuss a variety of topics to help you recognize the signs of sexual abuse and immediately respond to it.

Free Webinar: A Closer Look at the Relationship Between Resident Satisfaction and Quality Measures in Nursing Homes

May 17, 2018 - May 17, 2018

Consumer Voice held a webinar with national experts from the University of Massachusetts - Boston on the principles of consumer satisfaction in nursing homes.  This webinar discussed research examining the relationship between satisfaction and existing quality measures and facility characteristics, and the implications of this evidence for building the case for pushing policymakers to require nursing homes to collect and report consumer satisfaction data to the benefit of consumers. Presenters also discussed feedback on this research, along with expert perspectives, garnered at the Consumer Voice Annual Meeting last November.

2017 Consumer Voice Annual Conference

November 05, 2017 - November 08, 2017 Arlington, VA

The Consumer Voice’s 41st Annual Conference will be held on November 5th through 8th, 2017 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

Residents' Rights Month 2017

October 01, 2017 - October 31, 2017

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “It’s All About Me: My Life, My Care, My Choices.”

2016 Consumer Voice Annual Conference

November 02, 2016 - November 05, 2016 Arlington, VA

The Consumer Voice’s 40th Annual Conference will be held on November 2nd through 5th, 2016 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

Residents' Rights Month 2016: My Vote Matters

October 01, 2016 - October 31, 2016

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2016 is, “My Vote Matters” highlighting residents’ right to vote and participate in the political process.

2016 Webinar Series

August 09, 2016 - October 11, 2016

Join us for a series of three webinars on a wide range of long-term care issues featuring expert speakers.

2016 Older Americans Month

May 01, 2016 - May 31, 2016

May is Older Americans Month, and this year’s OAM theme is “Blaze a Trail.”

National Healthcare Decisions Day

April 16, 2016 - April 16, 2016

National Healthcare Decisions Day is an event supporting the importance of advance care planning.  This year’s theme is: “It always seems too early, until it’s too late.”

2015 Consumer Voice Annual Conference

November 04, 2015 - November 07, 2015

The Consumer Voice’s 39th Annual Conference was held on November 4th through 7th, 2015 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.  Click above for more information, including links to conference materials.

Residents' Rights Month 2015: CARE Matters

October 01, 2015 - October 31, 2015

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2015 is, “CARE Matters” highlighting quality care in long-term care.

Webinar: How to Grow, Support, and Activate Your Network

August 27, 2015 - August 27, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Delivering Your Message: Utilizing Both Traditional Approaches and Social Media

June 30, 2015 - June 30, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, the Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Delivering Your Message in Person: The Nuts and Bolts of Meeting with a Key Decision Maker

April 29, 2015 - April 29, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Long-Term Care Ombudsman Final Rule

March 02, 2015 - March 02, 2015

Save the date, March 2, at 3:00 p.m. ET for a webinar on the Long-Term Care Ombudsman final rule. This rule guides implementation of the portions of the Older Americans Act governing grants to states for operation of Long-Term Care (LTC) Ombudsman programs.

Consumer Voice's 40th Anniversary

January 01, 2015 - December 31, 2015

We are pleased to announce that 2015 marks our 40th anniversary, and we invite you to join us in celebrating “40 years of making quality care matter!”

2014 Consumer Voice Annual Conference

November 15, 2014 - November 18, 2014 Arlington, Virginia

The Consumer Voice’s 38th Annual Conference will be held on November 15th through the 18th, 2014 at the Hilton Crystal City at Washington Reagan National Airport, 2399 Jefferson Davis Highway, Arlington, Virginia 22202. We hope to see you there!

Click here for more information on the conference including the program, hotel reservations, sponsorship, resource tables, awards and more!

Residents' Rights Month 2014 - Better Staffing: The Key to Better Care

October 01, 2014 - October 31, 2014

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2014 is, “Better Staffing: The Key to Better Care” with the goal of encouraging residents and others to be educated about staffing and long-term care.


Consumer Voice Annual Meetings 2008-2013

​Residents' Rights Month 2005-2013

  • 2013 - Speak Out Against Elder Abuse!
  • 2012 - My Voice, My Vote, My Right
  • 2011 - Welcome Home: Creating Connections Between Residents and the Community
  • 2010 - Defining Dining...It's About Me
  • 2009 - Hear Our Voice: Residents of Long-Term Care Facilities Speak Out About Residents' Rights
  • 2007 - Advancing Excellence: A Resident's Perspective on Quality
  • 2005 - Together We Can...Achieve Resident-Directed Care

Jackie Koenig Memorial Program & Fundraiser

Many Consumer Voice members, advocates and colleagues remember a treasured friend and co-worker, Jackie Koenig. Jackie was the first Communications Director of Consumer Voice and later became Director of the National Long-Term Care Ombudsman Resource Center. Jackie met an untimely death in 1998 but memories of her unique brand of heartening advocacy live on. In honor of her legacy, Jackie’s friends and family established a special fund to support the Jackie Koenig Memorial Summer Internship Program. Each summer, a fundraiser is held in Washington, DC, to build a fund to sustain our internship program throughout the year. Interns make a special contribution to the Consumer Voice's advocacy through specific projects.


2013 Consumer Voice 37th Annual Meeting & Conference


October 24-27, 2013
Hilton Crystal City at Washington Reagan National Airport
Washington, DC

2011 Consumer Voice 36th Annual Meeting & Conference


October 25-28, 2011
Amway Grand Plaza Hotel
Grand Rapids, MI

2010 Consumer Voice 35th Annual Meeting & Conference


 October 19-22, 2010
Caribe Royale All-Suite Hotel and Convention Center
Orlando, FL

2009 Consumer Voice 34th Annual Meeting & Conference: Quality Care, No Matter Where


October 22-25, 2009
Hamilton Crowne Plaza Hotel
Washington, DC

2008 Consumer Voice 33rd Annual Meeting & Conference: Making It Happen 


October 15-17, 2008
Hilton Indianapolis
Indianapolis, IN

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