Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

Archived Events and Meetings

Please feel free to look through our past events for materials, notes, and awards. Thank you!

Financial Transparency in Nursing Homes Project Q&A Session

February 28, 2024 - February 28, 2024

Join this Q&A session to learn more about activities for our two-year grant project on financial transparency in nursing homes, and ask Consumer Voice questions before you submit your application to join.

Webinar - Using Data to Protect Nursing Home Residents

January 25, 2024 - January 25, 2024

Join us for a webinar where experts will discuss the various data sources that could be used proactively to help protect residents.

2023 Consumer Voice Annual Conference

October 30, 2023 - November 01, 2023

Join us in Baltimore, Maryland October 30-November 1, 2023 for our 47th Annual Conference.

Webinar - A Guide to Submitting Comments on CMS's Proposed Nursing Home Staffing Standards

October 19, 2023 - October 19, 2023

Register for a webinar to guide you through submitting comments on critical provisions of the Notice of Proposed Rulemaking.

Residents' Rights Month

October 01, 2023 - October 31, 2023

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. This year’s theme is Amplify Our Voices.

Webinar - Unpacking CMS's Proposed Nursing Home Staffing Rule

September 13, 2023 - September 13, 2023

Webinar - Using the New CMS Nursing Home Affiliation Data

July 27, 2023 - July 27, 2023

Strong Staffing Standards Now

June 08, 2023 - June 30, 2023

The voices that matter, the voices of of nursing home residents, their loved ones, and nursing home staff are being lost in the discussion on staffing standards.  We need your voice to ensure the proposed standard is strong!

Dignity for All: Staffing Standards Now!

February 23, 2023 - April 06, 2023

Over the next several months, Consumer Voice and resident advocates will center the discussion of minimum staffing standards on residents and workers by holding a series of events to uplift their voices.

Webinar - Illegal Nursing Home Debt Collection Practice: Protecting Residents and Families

December 15, 2022 - December 13, 2022

Register for a webinar on resident and family rights and strategies when faced with illegal nursing home debt collection practices.

2022 Virtual Conference

December 08, 2022 - December 09, 2022

Join us online for new live sessions, as well as select recorded programs from the in-person conference.

2022 In-Person Conference

November 14, 2022 - November 16, 2022 Baltimore, Maryland

Join us in Baltimore, Maryland November 14-16, 2022 at the Lord Baltimore Hotel to reconnect in person.

Residents' Rights Month

October 01, 2022 - October 31, 2022

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. This year’s theme is Inspiring Unity within Our Community.

Webinar: An Overview of CMS’s New Phase 3 Nursing Home Guidance

July 20, 2022 - July 20, 2022

Consumer Voice and representatives from the Centers for Medicare & Medicaid Services (CMS) will be providing an overview of CMS’s new Phase 3 guidance for nursing homes. Released on June 29, 2022, the new guidance is the result of CMS’s 2016 revisions to the Medicare Requirements for Participation for Nursing Homes. The guidance is required to be followed by state oversight agencies when surveying and assessing nursing home compliance with the federal regulations.

Webinar: Responding to CMS's Request for Information on Staffing: Resources for Advocates

May 25, 2022 - May 25, 2022

On February 28, 2022, the Biden Administration released a set of proposed reforms to improve safety and quality in nursing homes. One key component is the implementation of a federal minimum or baseline staffing standard. CMS has issued a Request for Information to obtain stakeholder input as it works on establishing staffing standards (see Sec. VIII. Request for Information: Revising the Requirements for LTC Facilities to Establish Mandatory Minimum Staffing Levels, pp.22789). Join us for a review of the issues where feedback is requested, and learn how to submit your own comments to CMS.

March Forth Together! Webinar

March 04, 2022 - March 04, 2022

Join us March 4, 2022, as we discuss a new report on the catastrophic effects of inadequate staffing on nursing home care and the reforms necessary to better protect nursing home residents. We will detail a month-long series of actions that we all can take to advocate for residents of long-term care facilities.

March Forth Together

March 01, 2022 - March 31, 2022

Throughout the month of March, we are taking action to support better nursing home policies and ensure meaningful change in the lives of nursing home residents.

National Long-Term Care Family Webinar: Safe Visitation Through Boosters

February 04, 2022 - February 04, 2022

Co-hosted by the Administration for Community Living and The National Consumer Voice for Quality Long-Term Care, this conversation will focus on COVID-19 boosters to support safe visitation and promote family connections for long-term care residents. Join us to get your questions answered.

A Briefing to Address the Need for Federal Staffing Standards in Nursing Homes

December 09, 2021 - December 09, 2021

Join Consumer Voice, with a panel of experts, for a review of the research and data supporting the need for a federal minimum staffing standard.

Webinar: Overview of the New CMS Visitation Guidance

November 18, 2021 - November 18, 2021

Join Consumer Voice as we provide an overview of the key points of the Centers for Medicare & Medicaid Services’ recently updated guidance on visitation in nursing homes.

2021 Consumer Voice Annual Conference

November 03, 2021 - November 05, 2021

Join the Consumer Voice virtually for the 2021 Annual Conference.

A Discussion of Residents' Rights

October 14, 2021 - October 14, 2021 https://www.facebook.com/theconsumervoice

Join us for a Facebook Live discussion around residents’ rights in nursing homes.

Residents' Rights Month

October 01, 2021 - October 31, 2021

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. This year’s theme is Reclaiming My Rights, My Home, My Life.

Legislative Update

September 30, 2021 - September 30, 2021

Congress is in session and considering bills that will impact long-term care quality and access to services.  Join us for a review of current bills.

Conversation with Consumer Voice: Using the CMS Guidance to Open Nursing Home Doors

April 30, 2021 - April 30, 2021

Join a conversation with Consumer Voice this Friday, April 30th at 2:00pm ET about how residents, families and advocates can use guidance from the Centers for Medicare and Medicaid Services (CMS) to facilitate in-person visitation.

Webinar on Revised Nursing Home Visitation Guidance (Virtual Rally to Lift the Lockdown)

March 12, 2021 - March 12, 2021

CMS released revised visitation guidance on March 10, 2021. We have revised the March 12th webinar to provide the most up-to-date information on the guidance.

2020 Consumer Voice Virtual Annual Conference

December 14, 2020 - December 16, 2020

The 2020 Consumer Voice Annual Conference will be held virtually December 14-16, 2020. Registration is now open.

Webinar: Strengthening Families as They Reunite in Uncertain Times

October 13, 2020 - October 13, 2020

Listen to a webinar with Dr. Susan Wehry about reconnecting with loved ones as facilities transition to in-person visitation.

COVID-19: Advocating for Nursing Home Residents Webinar - October 2

October 02, 2020 - October 01, 2020

Join us Friday at 2:00pm ET for another webinar in our series on COVID-19, focusing on the revised CMS guidance about visitation and related advocacy.

Residents' Rights Month

October 01, 2020 - October 31, 2020

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.

COVID-19: Advocating for Nursing Home Residents - Friday, August 28

August 28, 2020 - August 28, 2020

Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.

Keeping Families Together/Bringing A Loved One Home

August 19, 2020 - August 19, 2020 https://www.facebook.com/theconsumervoice

Join the Facebook Live discussion with Julie Schoen, Co-Director at the National Center on Elder Abuse, as we talk about keeping families together and bringing a loved one home from a nursing home.

COVID-19: Advocating for Nursing Home Residents - Friday, July 31st

July 31, 2020 - July 31, 2020

Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.

Staying Connected from a Distance to People Living with Dementia in Long-Term Care

July 30, 2020 - July 30, 2020 https://www.facebook.com/theconsumervoice

Join the Facebook Live discussion with Kim Grier, a leading voice in the field of dementia care and managing director of Grier Dementia Training, about how families can successfully communicate with their loved ones with dementia from a distance.

Webinar: Nursing Home Staffing: Research Highlights Relationship Between COVID-19 and Staffing

July 17, 2020 - July 17, 2020

Join experts Dr. Charlene Harrington and Dr. Yue Li as they share their research on the relationship between staffing and COVID-19 spread.

Facebook Live on Avoiding Drugs as Chemical Restraints

July 08, 2020 - July 08, 2020

Join a discussion with Kelly Bagby of AARP Foundation Litigation to talk about why the off-label use of antipsychotic drugs is a problem, your rights around medications and caregiving, and what to do if you think your loved one is being chemically restrained.

COVID-19: Advocating for Nursing Home Residents – Part X

June 26, 2020 - June 26, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

COVID-19: Advocating for Nursing Home Residents – Part IX

June 19, 2020 - June 19, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

Webinar - Family Advocacy for Residents during COVID-19

June 18, 2020 - June 18, 2020

Families are facing many new issues as they support and care for their loved ones in long-term care facilities during the COVID-19 pandemic. Join this webinar to gain information and tips on how to advocate individually and through family councils for quality care.

COVID-19: Advocating for Nursing Home Residents – Part VIII

June 12, 2020 - June 12, 2020

Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.

Webinar - Patient Driven Payment Model: What does it mean for residents?

January 23, 2020 - January 23, 2020

Join us on January 23, 2020 at 2:00pm ET to hear more about PDPM and discuss the impact on residents and families.

Webinar - Avoiding Inappropriate Use of Antipsychotic Drugs: Knowing Your Rights

December 19, 2019 - December 19, 2019

Join our conversation about individual rights related to the use of antipsychotic drugs, providing informed consent, and hear a family member’s perspective about the impact of these drugs.

2019 Consumer Voice Annual Conference

November 03, 2019 - November 06, 2019 Arlington, Virginia

The 2019 Consumer Voice Annual Conference will be held November 3-6, 2019 at the Crystal Gateway Marriott in Arlington, Virginia.

Residents' Rights Month

October 01, 2019 - October 31, 2019

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “Stand for Quality.”

Jackie Koenig Memorial Internship Program Fundraiser

July 18, 2019 - July 18, 2019 Washington, DC

Join the Consumer Voice staff and Board in Washington, DC for our Annual Open House and Fundraiser to support our Jackie Koenig Internship Program.

2019 Consumer Voice Hill Day

July 18, 2019 - July 18, 2019 Washington, DC

Consumer Voice is hosting its first-ever summer Hill Day.  Join with your fellow consumers, family members, and advocates for this day of advocacy in Washington, DC!

2018 Consumer Voice Annual Conference

October 22, 2018 - October 24, 2018

The 2018 Consumer Voice Annual Conference will be held October 22-24, 2018 at the Crowne Plaza Old Town Alexandria in Alexandria, Virginia.

Residents' Rights Month 2018

October 01, 2018 - October 31, 2018

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “Speak Up: Know Your Rights and How to Use Them.”

Sexual Abuse in Nursing Homes: What You Need to Know - Webinar

September 05, 2018 - September 05, 2018

Join this webinar to learn about sexual abuse in nursing homes.  Presenters will discuss a variety of topics to help you recognize the signs of sexual abuse and immediately respond to it.

Free Webinar: A Closer Look at the Relationship Between Resident Satisfaction and Quality Measures in Nursing Homes

May 17, 2018 - May 17, 2018

Consumer Voice held a webinar with national experts from the University of Massachusetts - Boston on the principles of consumer satisfaction in nursing homes.  This webinar discussed research examining the relationship between satisfaction and existing quality measures and facility characteristics, and the implications of this evidence for building the case for pushing policymakers to require nursing homes to collect and report consumer satisfaction data to the benefit of consumers. Presenters also discussed feedback on this research, along with expert perspectives, garnered at the Consumer Voice Annual Meeting last November.

2017 Consumer Voice Annual Conference

November 05, 2017 - November 08, 2017 Arlington, VA

The Consumer Voice’s 41st Annual Conference will be held on November 5th through 8th, 2017 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

Residents' Rights Month 2017

October 01, 2017 - October 31, 2017

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.  The theme for this year is “It’s All About Me: My Life, My Care, My Choices.”

2016 Consumer Voice Annual Conference

November 02, 2016 - November 05, 2016 Arlington, VA

The Consumer Voice’s 40th Annual Conference will be held on November 2nd through 5th, 2016 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.

Residents' Rights Month 2016: My Vote Matters

October 01, 2016 - October 31, 2016

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2016 is, “My Vote Matters” highlighting residents’ right to vote and participate in the political process.

2016 Webinar Series

August 09, 2016 - October 11, 2016

Join us for a series of three webinars on a wide range of long-term care issues featuring expert speakers.

2016 Older Americans Month

May 01, 2016 - May 31, 2016

May is Older Americans Month, and this year’s OAM theme is “Blaze a Trail.”

National Healthcare Decisions Day

April 16, 2016 - April 16, 2016

National Healthcare Decisions Day is an event supporting the importance of advance care planning.  This year’s theme is: “It always seems too early, until it’s too late.”

Residents' Rights Month 2015: CARE Matters

October 01, 2015 - October 31, 2015

Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2015 is, “CARE Matters” highlighting quality care in long-term care.

Webinar: How to Grow, Support, and Activate Your Network

August 27, 2015 - August 27, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Delivering Your Message: Utilizing Both Traditional Approaches and Social Media

June 30, 2015 - June 30, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, the Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Delivering Your Message in Person: The Nuts and Bolts of Meeting with a Key Decision Maker

April 29, 2015 - April 29, 2015

As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.

Webinar: Long-Term Care Ombudsman Final Rule

March 02, 2015 - March 02, 2015

Save the date, March 2, at 3:00 p.m. ET for a webinar on the Long-Term Care Ombudsman final rule. This rule guides implementation of the portions of the Older Americans Act governing grants to states for operation of Long-Term Care (LTC) Ombudsman programs.

Consumer Voice's 40th Anniversary

January 01, 2015 - December 31, 2015

We are pleased to announce that 2015 marks our 40th anniversary, and we invite you to join us in celebrating “40 years of making quality care matter!”


Consumer Voice Annual Meetings 2008-2013

​Residents' Rights Month 2005-2013

  • 2013 - Speak Out Against Elder Abuse!
  • 2012 - My Voice, My Vote, My Right
  • 2011 - Welcome Home: Creating Connections Between Residents and the Community
  • 2010 - Defining Dining...It's About Me
  • 2009 - Hear Our Voice: Residents of Long-Term Care Facilities Speak Out About Residents' Rights
  • 2007 - Advancing Excellence: A Resident's Perspective on Quality
  • 2005 - Together We Can...Achieve Resident-Directed Care

Jackie Koenig Memorial Program & Fundraiser

Many Consumer Voice members, advocates and colleagues remember a treasured friend and co-worker, Jackie Koenig. Jackie was the first Communications Director of Consumer Voice and later became Director of the National Long-Term Care Ombudsman Resource Center. Jackie met an untimely death in 1998 but memories of her unique brand of heartening advocacy live on. In honor of her legacy, Jackie’s friends and family established a special fund to support the Jackie Koenig Memorial Summer Internship Program. Each summer, a fundraiser is held in Washington, DC, to build a fund to sustain our internship program throughout the year. Interns make a special contribution to the Consumer Voice's advocacy through specific projects.


2013 Consumer Voice 37th Annual Meeting & Conference


October 24-27, 2013
Hilton Crystal City at Washington Reagan National Airport
Washington, DC

2011 Consumer Voice 36th Annual Meeting & Conference


October 25-28, 2011
Amway Grand Plaza Hotel
Grand Rapids, MI

2010 Consumer Voice 35th Annual Meeting & Conference


 October 19-22, 2010
Caribe Royale All-Suite Hotel and Convention Center
Orlando, FL

2009 Consumer Voice 34th Annual Meeting & Conference: Quality Care, No Matter Where


October 22-25, 2009
Hamilton Crowne Plaza Hotel
Washington, DC

2008 Consumer Voice 33rd Annual Meeting & Conference: Making It Happen 


October 15-17, 2008
Hilton Indianapolis
Indianapolis, IN

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