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Specialized Information for:
Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19
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Specialized Information for:
Long-Term Care ConsumersFamily MembersAdvocatesCOVID-19
Please feel free to look through our past events for materials, notes, and awards. Thank you!
September 13, 2023 - September 13, 2023
July 27, 2023 - July 27, 2023
June 08, 2023 - June 30, 2023
The voices that matter, the voices of of nursing home residents, their loved ones, and nursing home staff are being lost in the discussion on staffing standards. We need your voice to ensure the proposed standard is strong!
February 23, 2023 - April 06, 2023
Over the next several months, Consumer Voice and resident advocates will center the discussion of minimum staffing standards on residents and workers by holding a series of events to uplift their voices.
December 15, 2022 - December 13, 2022
Register for a webinar on resident and family rights and strategies when faced with illegal nursing home debt collection practices.
December 08, 2022 - December 09, 2022
Join us online for new live sessions, as well as select recorded programs from the in-person conference.
November 14, 2022 - November 16, 2022 Baltimore, Maryland
Join us in Baltimore, Maryland November 14-16, 2022 at the Lord Baltimore Hotel to reconnect in person.
October 01, 2022 - October 31, 2022
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. This year’s theme is Inspiring Unity within Our Community.
July 20, 2022 - July 20, 2022
Consumer Voice and representatives from the Centers for Medicare & Medicaid Services (CMS) will be providing an overview of CMS’s new Phase 3 guidance for nursing homes. Released on June 29, 2022, the new guidance is the result of CMS’s 2016 revisions to the Medicare Requirements for Participation for Nursing Homes. The guidance is required to be followed by state oversight agencies when surveying and assessing nursing home compliance with the federal regulations.
May 25, 2022 - May 25, 2022
On February 28, 2022, the Biden Administration released a set of proposed reforms to improve safety and quality in nursing homes. One key component is the implementation of a federal minimum or baseline staffing standard. CMS has issued a Request for Information to obtain stakeholder input as it works on establishing staffing standards (see Sec. VIII. Request for Information: Revising the Requirements for LTC Facilities to Establish Mandatory Minimum Staffing Levels, pp.22789). Join us for a review of the issues where feedback is requested, and learn how to submit your own comments to CMS.
March 04, 2022 - March 04, 2022
Join us March 4, 2022, as we discuss a new report on the catastrophic effects of inadequate staffing on nursing home care and the reforms necessary to better protect nursing home residents. We will detail a month-long series of actions that we all can take to advocate for residents of long-term care facilities.
March 01, 2022 - March 31, 2022
Throughout the month of March, we are taking action to support better nursing home policies and ensure meaningful change in the lives of nursing home residents.
February 04, 2022 - February 04, 2022
Co-hosted by the Administration for Community Living and The National Consumer Voice for Quality Long-Term Care, this conversation will focus on COVID-19 boosters to support safe visitation and promote family connections for long-term care residents. Join us to get your questions answered.
December 09, 2021 - December 09, 2021
Join Consumer Voice, with a panel of experts, for a review of the research and data supporting the need for a federal minimum staffing standard.
November 18, 2021 - November 18, 2021
Join Consumer Voice as we provide an overview of the key points of the Centers for Medicare & Medicaid Services’ recently updated guidance on visitation in nursing homes.
November 03, 2021 - November 05, 2021
Join the Consumer Voice virtually for the 2021 Annual Conference.
October 14, 2021 - October 14, 2021 https://www.facebook.com/theconsumervoice
Join us for a Facebook Live discussion around residents’ rights in nursing homes.
October 01, 2021 - October 31, 2021
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. This year’s theme is Reclaiming My Rights, My Home, My Life.
September 30, 2021 - September 30, 2021
Congress is in session and considering bills that will impact long-term care quality and access to services. Join us for a review of current bills.
April 30, 2021 - April 30, 2021
Join a conversation with Consumer Voice this Friday, April 30th at 2:00pm ET about how residents, families and advocates can use guidance from the Centers for Medicare and Medicaid Services (CMS) to facilitate in-person visitation.
March 12, 2021 - March 12, 2021
CMS released revised visitation guidance on March 10, 2021. We have revised the March 12th webinar to provide the most up-to-date information on the guidance.
December 14, 2020 - December 16, 2020
The 2020 Consumer Voice Annual Conference will be held virtually December 14-16, 2020. Registration is now open.
October 13, 2020 - October 13, 2020
Listen to a webinar with Dr. Susan Wehry about reconnecting with loved ones as facilities transition to in-person visitation.
October 02, 2020 - October 01, 2020
Join us Friday at 2:00pm ET for another webinar in our series on COVID-19, focusing on the revised CMS guidance about visitation and related advocacy.
October 01, 2020 - October 31, 2020
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident.
August 28, 2020 - August 28, 2020
Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.
August 19, 2020 - August 19, 2020 https://www.facebook.com/theconsumervoice
Join the Facebook Live discussion with Julie Schoen, Co-Director at the National Center on Elder Abuse, as we talk about keeping families together and bringing a loved one home from a nursing home.
July 31, 2020 - July 31, 2020
Join us for another webinar in our series with Center for Medicare Advocacy, Long Term Care Community Coalition & Justice in Aging on COVID-19: Advocating for Nursing Home Residents.
July 30, 2020 - July 30, 2020 https://www.facebook.com/theconsumervoice
Join the Facebook Live discussion with Kim Grier, a leading voice in the field of dementia care and managing director of Grier Dementia Training, about how families can successfully communicate with their loved ones with dementia from a distance.
July 17, 2020 - July 17, 2020
Join experts Dr. Charlene Harrington and Dr. Yue Li as they share their research on the relationship between staffing and COVID-19 spread.
July 08, 2020 - July 08, 2020
Join a discussion with Kelly Bagby of AARP Foundation Litigation to talk about why the off-label use of antipsychotic drugs is a problem, your rights around medications and caregiving, and what to do if you think your loved one is being chemically restrained.
June 26, 2020 - June 26, 2020
Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.
June 19, 2020 - June 19, 2020
Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.
June 18, 2020 - June 18, 2020
Families are facing many new issues as they support and care for their loved ones in long-term care facilities during the COVID-19 pandemic. Join this webinar to gain information and tips on how to advocate individually and through family councils for quality care.
June 12, 2020 - June 12, 2020
Join the Consumer Voice, Center for Medicare Advocacy, Long Term Care Community Coalition and Justice in Aging as we review the latest updates, issuances from CMS, legislation, and strategies for advocates and families.
January 23, 2020 - January 23, 2020
Join us on January 23, 2020 at 2:00pm ET to hear more about PDPM and discuss the impact on residents and families.
December 19, 2019 - December 19, 2019
Join our conversation about individual rights related to the use of antipsychotic drugs, providing informed consent, and hear a family member’s perspective about the impact of these drugs.
November 03, 2019 - November 06, 2019 Arlington, Virginia
The 2019 Consumer Voice Annual Conference will be held November 3-6, 2019 at the Crystal Gateway Marriott in Arlington, Virginia.
October 01, 2019 - October 31, 2019
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for this year is “Stand for Quality.”
July 18, 2019 - July 18, 2019 Washington, DC
Join the Consumer Voice staff and Board in Washington, DC for our Annual Open House and Fundraiser to support our Jackie Koenig Internship Program.
July 18, 2019 - July 18, 2019 Washington, DC
Consumer Voice is hosting its first-ever summer Hill Day. Join with your fellow consumers, family members, and advocates for this day of advocacy in Washington, DC!
October 22, 2018 - October 24, 2018
The 2018 Consumer Voice Annual Conference will be held October 22-24, 2018 at the Crowne Plaza Old Town Alexandria in Alexandria, Virginia.
October 01, 2018 - October 31, 2018
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for this year is “Speak Up: Know Your Rights and How to Use Them.”
September 05, 2018 - September 05, 2018
Join this webinar to learn about sexual abuse in nursing homes. Presenters will discuss a variety of topics to help you recognize the signs of sexual abuse and immediately respond to it.
May 17, 2018 - May 17, 2018
Consumer Voice held a webinar with national experts from the University of Massachusetts - Boston on the principles of consumer satisfaction in nursing homes. This webinar discussed research examining the relationship between satisfaction and existing quality measures and facility characteristics, and the implications of this evidence for building the case for pushing policymakers to require nursing homes to collect and report consumer satisfaction data to the benefit of consumers. Presenters also discussed feedback on this research, along with expert perspectives, garnered at the Consumer Voice Annual Meeting last November.
November 05, 2017 - November 08, 2017 Arlington, VA
The Consumer Voice’s 41st Annual Conference will be held on November 5th through 8th, 2017 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.
October 01, 2017 - October 31, 2017
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for this year is “It’s All About Me: My Life, My Care, My Choices.”
November 02, 2016 - November 05, 2016 Arlington, VA
The Consumer Voice’s 40th Annual Conference will be held on November 2nd through 5th, 2016 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia.
October 01, 2016 - October 31, 2016
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2016 is, “My Vote Matters” highlighting residents’ right to vote and participate in the political process.
August 09, 2016 - October 11, 2016
Join us for a series of three webinars on a wide range of long-term care issues featuring expert speakers.
May 01, 2016 - May 31, 2016
May is Older Americans Month, and this year’s OAM theme is “Blaze a Trail.”
April 16, 2016 - April 16, 2016
National Healthcare Decisions Day is an event supporting the importance of advance care planning. This year’s theme is: “It always seems too early, until it’s too late.”
November 04, 2015 - November 07, 2015
The Consumer Voice’s 39th Annual Conference was held on November 4th through 7th, 2015 at the Renaissance Arlington Capital View Hotel in Arlington, Virginia. Click above for more information, including links to conference materials.
October 01, 2015 - October 31, 2015
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities and consumers receiving services in their home or community. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2015 is, “CARE Matters” highlighting quality care in long-term care.
August 27, 2015 - August 27, 2015
As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.
June 30, 2015 - June 30, 2015
As part of our Consumers for Quality Care, No Matter Where initiative, the Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.
April 29, 2015 - April 29, 2015
As part of our Consumers for Quality Care, No Matter Where initiative, Consumer Voice will be conducting FREE advocacy skills training webinars throughout the year.
March 02, 2015 - March 02, 2015
Save the date, March 2, at 3:00 p.m. ET for a webinar on the Long-Term Care Ombudsman final rule. This rule guides implementation of the portions of the Older Americans Act governing grants to states for operation of Long-Term Care (LTC) Ombudsman programs.
January 01, 2015 - December 31, 2015
We are pleased to announce that 2015 marks our 40th anniversary, and we invite you to join us in celebrating “40 years of making quality care matter!”
November 15, 2014 - November 18, 2014 Arlington, Virginia
The Consumer Voice’s 38th Annual Conference will be held on November 15th through the 18th, 2014 at the Hilton Crystal City at Washington Reagan National Airport, 2399 Jefferson Davis Highway, Arlington, Virginia 22202. We hope to see you there!
Click here for more information on the conference including the program, hotel reservations, sponsorship, resource tables, awards and more!
October 01, 2014 - October 31, 2014
Residents’ Rights Month is an annual event designated by the Consumer Voice and is celebrated in October to honor residents living in all long-term care facilities, including nursing homes, sub acute units, assisted living, board and care and retirement communities. It is a time for celebration and recognition offering an opportunity for every facility to focus on and celebrate awareness of dignity, respect and the value of each individual resident. The theme for Residents’ Rights Month 2014 is, “Better Staffing: The Key to Better Care” with the goal of encouraging residents and others to be educated about staffing and long-term care.
Many Consumer Voice members, advocates and colleagues remember a treasured friend and co-worker, Jackie Koenig. Jackie was the first Communications Director of Consumer Voice and later became Director of the National Long-Term Care Ombudsman Resource Center. Jackie met an untimely death in 1998 but memories of her unique brand of heartening advocacy live on. In honor of her legacy, Jackie’s friends and family established a special fund to support the Jackie Koenig Memorial Summer Internship Program. Each summer, a fundraiser is held in Washington, DC, to build a fund to sustain our internship program throughout the year. Interns make a special contribution to the Consumer Voice's advocacy through specific projects.
October 24-27, 2013
Hilton Crystal City at Washington Reagan National Airport
Washington, DC
October 25-28, 2011
Amway Grand Plaza Hotel
Grand Rapids, MI
October 19-22, 2010
Caribe Royale All-Suite Hotel and Convention Center
Orlando, FL
October 22-25, 2009
Hamilton Crowne Plaza Hotel
Washington, DC
October 15-17, 2008
Hilton Indianapolis
Indianapolis, IN