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Resources in TX

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State Ombudsman Program

Patty Ducayet , State LTC Ombudsman

HHS Office of the Ombudsman

PO Box 149030, MC - W623
Austin, tx  78714
Work: (512) 438-4356
Fax: (512) 438-3233
Website: https://www.dads.state.tx.us/news_info/ombudsman/

Local Ombudsman Programs

Tiffany McLennan , Managing Local Ombudsman

AAA of Tarrant County

1500 N. Main Street , Suite 160
Forth Worth, TX  76164-0448
Work: 817-258-8103
Area Served: Tarrant County

Lucinda Mata , Managing Local Ombudsman

AAA of South Plains
Long-Term Care Ombudsman Prog.

1323 58th Street , PO Box 3730
Lubbock, TX  79452
Work: 800-858-1809
Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Motley, Terry and Yoakum Counties

Melissa Limon , Managing Local Ombudsman

AAA of South Texas
Long-Term Care Ombudsman Prog.

1419 Corpus Christi
Laredo, TX  78040
Work: 800-292-5426
Area Served: Jim Hogg, Starr, Webb and Zapata Counties

Mary Collins , Staff Ombudsman

AAA of West Central Texas
LTC Ombudsman Program

PO Box 3195 , #234W
Abilene, TX  79602
Work: 800-928-2262
Area Served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, and Throckmorton counties

Suzanna Sulfstede , Managing Local Ombudsman

The Senior Source
Long-Term Care Ombudsman Prog.

3910 Harry Hines Boulevard
Dallas, tx  75219
Work: 214-823-5700
Website: http://www.theseniorsource.org
Area Served: Dallas County

Greg Shelley , Managing Local Ombudsman

UTHealth, Cizik School of Nursing
Center for Nursing Research

Harris County LTC Ombudsman Program , 6901 Bertner Avenue, Suite 572
Houston, tx  77030-9931
Work: (713) 500-9931 or (800)296-2606
Area Served: Harris County

Valerie Rushing , Managing Local Ombudsman

AAA Of East Texas
Long-Term Care Ombudsman Prog.

3800 Stone Road
Kilgore, tx  75662
Work: (903) 984-8641 or (800) 442-8845
Fax: (903) 983-1440
Area Served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panaola, rains, Rusk, Smith, Upshur, Van Zandt and Wood Counties

Maria Ruiz , Managing Local Ombudsman

AAA of Middle Rio Grande
Long-Term Care Ombudsman Prog.

1200 Ferry Street
Eagle Pass, tx  78852
Work: 836-876-3533 or 800-224-4262
Fax: 830-757-6141
Area Served: Dimmit, Edwards, Kinney, La Salle, Maverick, Real, Uvalde, Val Verde and Zavala Counties

Tina Rider , Managing Local Ombudsman

AAA of North Central Texas
Long-Term Care Ombudsman Prog.

616 Six Flags Drive
Arlington, tx  76011
Work: 817-695-9196 or 800-272-3921
Fax: 817-695-9274
Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell and Wise Counties

Marvin Raney , Managing Local Ombudsman

AAA of Ark-Tex
Long-Term Care Ombudsman Prog.

4808 Elizabeth Street
Texarkana, tx  75505
Work: (903) 832-8636 or (800) 372-4464
Fax: (866) 463-3094
Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River and Titus Counties

Amy Ogle , Managing Local Ombudsman

AAA of Permian Basin
Long-Term Care Ombudsman Prog.

2910 LaForce Boulevard
Midland, tx  79711
Work: 432-563-1061 or 800-491-4636
Fax: 432-563-1728
Website: http://www.aaapb.com
Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward and Winkler Counties

Robert Morris , Regional Ombudsman

Ark-Tex Council of Governments
Area Agency on Aging

4808 Elizabeth Street
Texarkana, tx  75503
Work: 800-372-4464 or 903-255-3507
Fax: 903-832-3441
Area Served: Lamar, Delta, Hopkins, Franklin, Morris, Red River, Cass, Bowie and Titus counties

Pete Moreno , Managing Local Ombudsman

AAA of the Capital Area

6800 Burleson Road Building 310 , Suite 165
Austin, tx  78744
Work: 512-916-6054
Area Served: Bastrop, Burnet, Blanco, Caldwell, Fayette

Christina Montana , Managing Local Ombudsman

AAA of Panhandle
Long-Term Care Ombudsman Prog.

415 Southwest 8th Street
Amarillo, tx  79101
Work: 806-331-2227 or 800-642-6008
Fax: 806-373-3268
Area Served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher and Wheeler Counties

Charlotte McGalin , Managing Local Ombudsman

AAA of Deep East Texas
Long-Term Care Ombudsman Prog.

210 Premier Drive
Jasper, tx  75951
Work: (409) 384-5704 or (800) 256-6848
Fax: (409) 384-6177
Area Served: Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity and Tyler Counties

Susan McCombs , Managing Local Ombudsman

AAA of Heart of Texas
Long- Term Care Ombudsman Prog.

1514 South New Road
Waco, tx  76711
Work: 254-292-1800
Fax: (254) 756-0102
Area Served: Bosque, Falls, Freestone, Hill, Limestone and McLennan Counties

Margaret Matthews , Managing Local Ombudsman

AAA of Central Texas
Long-Term Care Ombudsman Prog.

2180 N. Main Street
Belton, tx  76513
Work: (254) 770-2345 (Business) (254) 770-2330 (Voice) (254) 939-1886 (Alternate)
Fax: (254) 770-2349
Website: http://www.centexaaa.com
Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba Counties

Debra Lachico , Managing Local Ombudsman

AAA of Lower Rio Grande Valley

1501 N. 28th Street , Suite A-2
Harlingen, tx  78550
Work: 956-412-0958 or 800-365-6131
Fax: 956-440-8678
Area Served: Cameron, Hidalgo and Willacy Counties

Nancy Kendall , Managing Local Ombudsman

AAA of South East Texas
Long-Term Care Ombudsman Prog.

2210 Eastex Freeway
Beaumont, tx  77703
Work: 409-899-8444 or 800-395-5465
Fax: 409-899-4829
Area Served: Hardin, Jefferson and Orange Counties

Bobbie Gail Jeffries , Managing Local Ombudsman

AAA of Brazos Valley
Long-Term Care Ombudsman Prog.

3991 E. 29th Street
Bryan, tx  77803
Work: (979) 595-2800 or (800) 994-4000
Fax: (979) 595-2810
Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson and Washington Counties

Lisa Hayes , Managing Local Ombudsman

AAA of Houston-Galveston Area
Long-Term Care Ombudsman Prog.

3555 Timmons Lane , Suite 120
Houston, tx  77027
Work: (713) 627-3200 or (800) 437-7396
Fax: (713) 993-2447
Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller and Wharton Counties

Christina Guajardo , Managing Local Ombudsman

AAA of Golden Crescent
Long-Term Care Ombudsman Prog.

120 South Main Street , #210
Victoria, tx  77901
Work: (361) 578-1587 or (800) 574-9745
Fax: (361) 578-8865
Area Served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca and Victoria Counties

Biviana Escobar , Managing Local Ombudsman

AAA of Bexar County
Long-Term Care Ombudsman Prog.

8700 Tesoro Drive , Suite 700
San Antonio, tx  78217
Work: (210) 326-5200 or (210) 362-5207
Fax: (210) 225-5937
Website: http://www.aacog.com
Area Served: Bexar County

Anna Dominguez , Managing Local Ombudsman

AAA of Rio Grande
Long-Term Care Ombudsman Prog.

8037 Lochhead Drive , Suite 100
El Paso, tx  79925
Work: 915-533-0998 or 800-333-7082
Fax: 915-532-9385
Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis and Presidio Counties

Diana A DeLeon , Managing Local Ombudsman

AAA of Coastal Bend
Long-Term Care Ombudsman Prog.

2910 Leopard
Corpus Christi, tx  78408
Work: (361) 883-3935 or (800) 817-5743
Fax: (361) 883-5749
Area Served: Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, McMullen, Nueces, Refugio and San Patricio Counties

Shirley Cromartie , Managing Local Ombudsman

AAA of North Texas
Long-Term Care Ombudsman Prog.

4309 Old Jacksboro Highway , Suite 200
Wichita Falls, tx  76302
Work: 940-322-5281 or 800-460-2226
Fax: 940-332-6743
Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger and Young Counties

Karen Cline , Managing Local Ombudsman

AAA of Concho Valley
Long-Term Care Ombudsman Prog.

2801 West Loop 306, Suite A
San Angelo, tx  76914
Work: (325) 223-5704 or (877) 944-9666
Fax: (325) 223-8233
Area Served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton and Tom Green

Heather Armstrong , Managing Local Ombudsman

AAA of Alamo Area

8700 Tesoro Drive , Suite 160
San Antonio, tx  78217
Work: 210-362-5209 or 800 252 2412
Fax: 866 332 3252
Area Served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr Medina and Wilson Counties

Debra Adams , Managing Local Ombudsman

AAA of Texoma

1117 Gallagher Road , Suite 200
Sherman, tx  75090
Work: 800-677-8264
Website: http://www.texoma.cog.tx.us
Area Served: Cooke, Fannin and Grayson Counties

Citizen Advocacy Groups

Beechnut Manor Family Council

Sam Perlin , Member

4545 Cook Road , #303
Houston, TX  77072-1125

Texas Advocates for Senior Care

Marjorie Sullivan , Director

PO Box 1091
Argyle, tx  76226
Work: (972) 572-6330


Office on Aging

Sue Fielder , Assistant Commissioner
Texas Department of Aging and Disability Service Access and Intake

701 West 51st Street , PO Box 149030 MC W350
Austin, tx  78714-9030
Work: 512-438-4245
Website: http://www.dads.state.tx.us

Protection and Advocacy System

Mary Faithfully , Executive Director
Texas Disability Rights

7800 Shoal Creek Blvd , Suite 171-E
Austin, tx  78757
Work: 512-454-4816
Fax: 512-323-0902
Website: http://www.advocacyinc.org

Quality Improvement Organization

KePro Texas

, tx  
Work: (844) 430-9504
Fax: 512-327-7159

TMF Health Quality Institute , Quality Improvement Organization

5918 West Courtyard Drive
Austin, tx  78730-5036
Work: 1 (800) 725-9216

State Attorneys General

Ken Paxton , State Attorney General

Capital Station , PO Box 12548
Austin, tx  78711-2548
Work: 512-463-2100
Fax: 512-475-2994
Website: http://www.oag.state.tx.us

Adult Protective Services Agency

Beth Engelking , Assistant Commissioner
Texas Dept. of Family and Protective Services Adult Protective Services, E-561

PO Box 149030
Austin, tx  78714-9030
Work: 512-438-5518
Website: http://www.dfps.state.tx.us

Licensure and Certifications

Bobby Schmidt , Provider Licensure
Texas Dept of Aging and Disability Services Regulatroy Services

PO Box 149030 , Mail Code E302
Austin, tx  78714-9030
Work: 512-438-4307
Website: http://www.dads.state.tx.us

Licensure and Certifications

Susan Davis , Director of Enforcement
Texas Department of Regulatory. Aging and Disability Health Facility Compliance Division

PO Box 149030 MC E340
Austin, tx  78714-9030
Work: 512-438-2635

Medicaid Agency

Kay Ghahremani , Associate Commissioner for Medicaid/ CHIP
Health and Human Services Commission

11209 Metric Blvd. Building H , Mail Code H100 PO Box 85200
Austin, tx  78758
Work: 512-491-1339
Website: http://www.hhsc.state.tx.us

Medicaid Fraud Unit Control

W. Rick Copeland , Director
Office of Attorney General

PO Box 12307
Austin, tx  78711-2307
Work: 512-463-2011
Website: http://www.oag.state.tx.us

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