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Resources in TX

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State Ombudsman Program

Patty Ducayet, State LTC Ombudsman

Office of the State Long-Term Care Ombudsman
Health and Human Services

MC-W250, PO 149030
Austin, TX  78714
Work: 512-438-4356
Website: https://apps.hhs.texas.gov/news_info/ombudsman/

Local Ombudsman Programs

AAA of Alamo Area

Heather Armstrong, Managing Local Ombudsman

2700 NE Loop 410, Suite 101
San Antonio, TX  78217
Work: 210-362-5209 or 800-252-2412
Fax: 866 332 3252
Area Served: Atascosa, Bandera, Comal, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, McMullen, Medina and Wilson Counties

AAA of Ark-Tex

Kim Palmore, Managing Local Ombudsman

4808 Elizabeth Street
Texarkana, TX  75503
Work: (903) 255-3507 or (800) 372-4464
Fax: (903) 255-3590
Area Served: Bowie, Cass, Delta, Franklin, Hopkins, Lamar, Morris, Red River, and Titus Counties

AAA of Bexar County

Cindy Boyum, Managing Local Ombudsman

2700 NE Loop 410, Suite 101
San Antonio, TX  78217
Work: (210) 362-5236 or 800-252-2412
Fax: 210-225-5937
Website: http://www.aacog.com
Area Served: Bexar County

AAA of Brazos Valley

Angela Allison, Managing Local Ombudsman

3991 E 29th Street
Bryan, TX  77802
Work: (979) 595-2806, Option 3 or (800) 994-4000, Option 3
Fax: (979) 595-2810
Area Served: Brazos, Burleson, Grimes, Leon, Madison, Robertson and Washington Counties

AAA of Central Texas

Dorneth Brown-Jackson, Managing Local Ombudsman

2180 N. Main Street
Belton, TX  76513
Work: (254) 770-2368 or (800) 447-7169 ext. 2368
Fax: (254) 770-2398
Website: http://www.centexaaa.com
Area Served: Bell, Coryell, Hamilton, Lampasas, Milam, Mills and San Saba Counties

AAA of Coastal Bend

Nelda Barrera, Managing Local Ombudsman

2910 Leopard Street
Corpus Christi, TX  78408
Work: (361) 232-5146 or (800) 252-2412
Fax: (361) 883-5749
Area Served: Aransas, Bee, Brooks, Duval, Jim Wells, Kenedy, Kleberg, Live Oak, Nueces, Refugio, and San Patricio Counties

AAA of Concho Valley

Amanda Sedeno , Managing Local Ombudsman

5430 Link Rd
San Angelo, TX  76904
Work: (325) 223-5704 x238 or (877) 944-9666 x238
Fax: (325) 223-8233
Area Served: Coke, Concho, Crockett, Irion, Kimble, Mason, McCulloch, Menard, Reagan, Schleicher, Sterling, Sutton and Tom Green Counties

AAA of Deep East Texas

Tonya Jackson , Managing Local Ombudsman

1405 Kurth Drive
Lufkin, TX  75904
Work: (936) 634-2247 ext. 5326 or (800) 256-6848 ext. 5326
Fax: (409) 384-6177
Area Served: Angelina, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Augustine, San Jacinto, Shelby, Trinity and Tyler Counties

AAA Of East Texas

Valerie Rushing, Managing Local Ombudsman

3800 Stone Road
Kilgore, TX  75662
Work: (903) 218-6503 or (800) 566-2837
Fax: (903) 984-4482
Area Served: Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panaola, rains, Rusk, Smith, Upshur, Van Zandt and Wood Counties

AAA of Golden Crescent

Christina Guajardo, Managing Local Ombudsman

1908 North Laurent, Suite 600, Box 103
Victoria, TX  77901
Work: (361) 578-1587 x217 or (800) 252-9240
Fax: (361) 578-8865
Area Served: Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca and Victoria Counties

AAA of Heart of Texas

Lynda Mitchell, Interim Managing Local Ombudsman

1514 South New Road
Waco, TX  76711
Work: (254) 292-1800 or (800) 252-2412
Fax: (254) 756-0102
Area Served: Bosque, Falls, Freestone, Hill, Limestone and McLennan Counties

AAA of Houston-Galveston Area

Bob Wood, Interim Managing Local Ombudsman

3555 Timmons Lane, Suite 120
Houston, TX  77027
Work: (713) 993-2455 or (888) 926-1192
Fax: (713) 993-2447
Area Served: Austin, Brazoria, Chambers, Colorado, Fort Bend, Galveston, Liberty, Matagorda, Montgomery, Walker, Waller and Wharton Counties

AAA of Lower Rio Grande Valley

Ivonne Desiga, Managing Local Ombudsman

301 W Railroad St, Building D
Weslaco, TX  78596
Work: (956) 682-3481 or (800) 365-6131
Fax: (956) 440-8678
Area Served: Cameron, Hidalgo, and Willacy Counties

AAA of Middle Rio Grande

Elizabeth Martinez, Managing Local Ombudsman

307 W Nopal St
Carrizo Springs, TX  78834
Work: (830) 757-6122 or (800) 224-4262
Fax: (830) 876-3168
Area Served: Dimmit, Edwards, Kinney, LaSalle, Maverick, Real, Uvalde, Val Verde, and Zavala Counties

AAA of North Central Texas

Tina Rider, Managing Local Ombudsman

616 Six Flags Drive
Arlington, TX  76011
Work: (817) 695-9196 or (800) 272-3921
Fax: (940) 222-4815
Area Served: Collin, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell and Wise Counties

AAA of North Texas

Shirley Cromartie, Managing Local Ombudsman

4309 Jacksboro Highway, Suite 200
Wichita Falls, TX  76302
Work: 940-322-5281 or 800-460-2226
Fax: 940-332-6743
Area Served: Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Wichita, Wilbarger and Young Counties

AAA of Panhandle

Dana Hoyler, Managing Local Ombudsman

415 Southwest 8th Street
Amarillo, TX  79101
Work: (806) 350-7148 or (800) 642-6008
Fax: (806) 350-7909
Area Served: Armstrong, Briscoe, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Orchiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher and Wheeler Counties

AAA of Permian Basin

Carolyn Torres, Managing Local Ombudsman

2910 LaForce Blvd
Midland, TX  79711
Work: (432) 563-1061 or (800) 491-4636
Fax: (432) 567-1021
Area Served: Andrews, Borden, Crane, Dawson, Ector, Gaines, Glasscock, Howard, Loving, Martin, Midland, Pecos, Reeves, Terrell, Upton, Ward, and Winkler Counties

AAA of Rio Grande

Jorge Soto , Managing Local Ombudsman

8037 Lockheed, Suite 100
El Paso, TX  79925
Work: 915-533-0998 x124 or 800-333-7082
Fax: 915-544-5402
Area Served: Brewster, Culberson, El Paso, Hudspeth, Jeff Davis and Presidio Counties

AAA of South East Texas

Nancy Kendall, Managing Local Ombudsman

2210 Eastex Freeway
Beaumont, TX  77703
Work: 409-899-8444 x6253 or 800-395-5465
Fax: (409) 347-0138
Area Served: Hardin, Jefferson and Orange Counties

AAA of South Texas

Iris Gutierrez , Managing Local Ombudsman

1002 Dicky Lane
Laredo, TX  78043
Work: 956-722-3995 or 800-292-5426
Fax: 956-722-2670
Area Served: Jim Hogg, Starr, Webb, and Zapata Counties

AAA of Tarrant County

Tiffany McLennan, Managing Local Ombudsman

1500 N. Main Street, Suite 200
Forth Worth, TX  76164-0448
Work: 817-258-8102
Fax: 817-258-8199
Area Served: Tarrant County

AAA of Texoma

Hope Whitson, Managing Local Ombudsman

1117 Gallagher Drive, Suite 350
Sherman, TX  75090
Work: (903) 813-3505, Option 4 or (800) 677-8264 ext. 3578
Fax: (903) 813-3515
Website: http://www.texoma.cog.tx.us
Area Served: Cooke, Fannin and Grayson Counties

AAA of the Capital Area

Pete Moreno, Managing Local Ombudsman

6800 Burleson Road , Building 310, Suite 165
Austin, TX  78744
Work: 512-916-6054 or 888-622-9111
Fax: 512-916-6042
Area Served: Bastrop, Blanco, Burnet, Caldwell, Fayette, Hayes, Lee, Llano, Travis and Williamson

AAA of West Central Texas

Carrie Wood, Managing Local Ombudsman

3702 Loop 322
Abilene, TX  79602
Work: (325) 672-8544 or (800) 928-2262
Fax: (325) 675-5214
Area Served: Brown, Callahan, Coleman, Comanche, Eastland, Fisher, Haskell, Jones, Kent, Knox, Mitchell, Nolan, Runnels, Scurry, Shackelford, Stephens, Stonewall, Taylor, and Throckmorton counties

Cizik School of Nursing at UTHealth
Center on Aging

Greg Shelley, Managing Local Ombudsman

6901 Bertner Avenue, Suite 624
Houston, TX  77030-9931
Work: (713) 500-9931 or (800) 296-2606
Fax: 713-500-0256
Area Served: Harris County


Lisa Hendricks, Managing Local Ombudsman

8240 Boston Avenue
Lubbock, TX  77423
Work: (806) 642-0450 or (800) 252-2412
Fax: (806) 642-0450
Area Served: Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lubbock, Lynn, Terry, and Yoakum

The Senior Source

Suzanna Sulfstede, Managing Local Ombudsman

3910 Harry Hines Boulevard
Dallas, TX  75219
Work: 214-823-5700 or 866-823-5700
Fax: 214-602-6141
Website: http://www.theseniorsource.org
Area Served: Dallas County

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