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COVID-19 in Long-Term Care Facilities: Information for Residents and Families

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The spread of the coronavirus disease 2019 (COVID-19) in long-term care facilities has been challenging and frightening for residents and their family members.  Here you will find the latest information about the impact of COVID-19, changes to facility requirements, and recommendations for advocating for yourself or your loved one. 

Consumer Voice Resources for Residents and Families

The Devastating Effect of Lockdowns on Residents of Long-Term Care Facilities During COVID-19 (January 2021) - Report from Consumer Voice summarizing the results of a survey of family members' experiences.

Making the Case for Compassionate Care (12/11/2020) - Information on what the Centers for Medicare & Medicaid Services (CMS) considers a compassionate care visit, what makes a compassionate care visit special and different from other visits, and when a resident can receive compassionate care visits, and further information on visitation.

Strengthening Families as They Reunite During Uncertain Times (10/13/2020) - On this webinar hosted by Consumer Voice and the Maine Long-Term Care Ombudsman Program and featuring speaker Dr. Susan Wehry, we discussed the principles and interventions of moving forward while supporting ourselves and our families. We talked specifically about visitation in long-term care; as facilities transition to in-person visitation, reconnection with loved ones may present challenges.

Understanding Trauma and Ensuring Person-Centered Care During the COVID-19 Pandemic Training Series (September 2020) - The National Ombudsman Resource Center (NORC) released four training topics for family members of individuals living in long-term care facilities.  Dr. Sheri Gibson provided training on the following topics: person-centered care, trauma-informed care, compassion fatigue, and anxiety and grief in a time of COVID-19.  The series also includes specific trainings for facility administrators and direct care staff.

Should I take my loved one home during the COVID-19 crisis?

Family Advocacy for Nursing Home Residents During COVID-19

Family Council Advocacy During COVID-19

Taking Care of You: Tips for Residents of Long-Term Care Facilities

Taking Care of You: Tips for Family Caregivers

Podcast Episode: Staying Connected from a Distance to People Living in Long-Term Care (7/30/2020)

Podcast Episode: Staying Connected from a Distance to People Living in Long-Term Care (7/30/2020)

The COVID-19 pandemic has resulted in families unable to visit their loved ones living in long-term care facilities. For many residents and families, particularly some living with dementia, virtual forms of communication, such as video conferencing or phone calls have not been successful. How can families successfully communicate with their loved ones with dementia from a distance? How can staff be better equipped to understand the needs of the individual to provide better care, particularly as efforts are being made to stop the spread of COVID-19 and keep residents and staff safe? 

During this discussion with Kim Grier, a leading voice in the field of dementia care and managing director of Grier Dementia Training, we will address these questions and other issues for staying connected from a distance with people living with dementia in long-term care facilities.

Find materials mentioned in this discussion here.


Webinar: Family Advocacy for Residents during COVID (6/18/2020)

Webinar: Family Advocacy for Residents during COVID (6/18/2020)

Webinar slides


Resident Advocate newsletter, April 2020

Other Resources

Staying Connected with Family and Friends Living in Long-Term Care Facilities

With new directives placing strict limits on visitors to nursing homes and many assisted living facilities taking similar precautions, friends and families of residents living in long-term care facilities are using creative ways to stay in touch with their loved ones.  

Creative Ideas and Practices for Staying Connected During Isolation

Show us how you are sharing #LoveFromADistance!

Residents, family members and friends are invited to post photos and share tips on how they're staying connected to their loved ones during the pandemic.

Use #LoveFromADistance and tag us on Facebook: @theconsumervoice and Twitter: @ConsumerVoices

See How Others Are Showing #LoveFromADistance

See How Others Are Showing #LoveFromADistance






Consumer Voice Resources