Specialized Information for:

Long-Term Care ConsumersFamily MembersAdvocates

Resources for Long-Term Care Consumers

Please click on the links below or to the left to find additional resources for consumers on how to achieve quality long-term care. 


Address from Advocate Penny Shaw at the 2018 Consumer Voice Annual Conference
Penny Shaw has been living in a nursing home for 17 years. She is a nationally recognized public elder, nursing home and disability advocate and activist. In October 2018, she gave a keynote address on rights and empowerment at the Annual Conference of the National Consumer Voice for Quality Long-Term Care, Resident Empowerment Luncheon.

Piecing Together Quality Long-Term Care: A Consumer's Guide to Choices and Advocacy 
This guide from the National Consumer Voice for Quality Long-Term Care (the Consumer Voice) and accompanying fact sheets are designed for advocates and consumers who are currently receiving or who may in the future receive long-term services and supports in the community. The purpose of these materials is to inform advocates and consumers about options for long-term services and supports, and to empower consumers - through education - to effectively advocate on their own behalf. Access the pdf version here.