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2022 Consumer Voice Conference Materials

See below for PowerPoint slides and handouts used during the 2022 Consumer Voice Conference. This page will continue to be updated as materials become available.

Tuesday, November 15

8:30am – 10:30am

Opening Remarks & Welcome

Opening Plenary - The National Imperative to Improve Nursing Home Quality: Fixing a Broken System

11:00am – 12:15pm

Lessons Learned from the Outliers - Maintaining Staff Stability and Enhancing Resident Safety During the Pandemic

Using Financial Data for Successful Nursing Home Advocacy

Running Toward the Fire: Collaboration Between the LTCO and Protection & Advocacy System When Institutions Fail

2:00pm – 3:15pm

Capacity for What? How Understanding Legal Concepts of Capacity Can Help Ombudsmen Maximize Resident Autonomy and Dignity

Quality Jobs, Quality Care: The Role of Labor Organizations in Improving the Quality of Resident Care

Systemic Litigation to Protect Nursing Facility Residents

3:45pm – 5:00pm

Ombudsman Volunteer Management

Finding Comfort: Living with Advanced Dementia in Residential Care

The Truth is Out There

7:00pm – 9:00pm

Dessert Reception

Wednesday, November 16

8:30am – 10:00am

Plenary - A Minimum Staffing Standard and Financial Transparency: The Keys to Better Care for Nursing Home Residents

10:30am – 11:45am

Advocating for Quality Care and Treating Symptoms of Dementia Without Drugs

An Evidence-Based Solution to Resident-to-Resident Aggression

Nursing Home Quality Improvement through Culture Change: Quality of Life and Good Clinical Care Need to Go Hand in Hand

12:00pm – 1:30pm


2:00pm – 3:15pm

Train the Trainer: LTCOP Initial Certification Training Curriculum

Ombudsman Partnerships with Legal Services: Enhancing Resident Advocacy in Facility-Initiated Discharge Situations

The Impact of Structural Racism on Quality and Equitable Long-Term Care

3:45pm – 5:00pm

Plenary – Finding, Having, and Holding on to Hope